Lidl Return Policy: Simplified

Lidl is a popular grocery store chain known for its low prices and private-label products. Whether you’re a regular shopper or just picked up a few items on a whim, knowing their return policy can save you time—and possibly money.

Here’s a simple guide to help you understand Lidl’s return rules, what qualifies, and how to get your money back.

Lidl Return Policy Overview

Here’s a snapshot of Lidl’s return rules at a glance:

Returning Lidl-Branded Food Items: “Lidl Love It Guarantee”

If you’re not happy with a Lidl-branded food item, you’re in luck. Lidl’s Love It Guarantee makes it super easy to return food you’re not satisfied with.

What’s Covered?

• Applies only to Lidl private label food products.
• Items with quality issues (like spoilage or broken packaging).
• Can return up to one eligible product under this guarantee.

How to Return:

• Bring the item within 90 days of purchase.
• If you have your receipt, you’ll get a full refund to your original payment method.
• No receipt? You’ll still get store credit at the lowest selling price.
• Returns must be in original packaging.
• A replacement item in the same category and price range may also be provided.

Look for the Lidl Love It heart symbol on the product’s packaging to check if your item qualifies.

What’s Not Covered?

• Alcohol
• Gift cards
• National brand food
• Lidl Surprise items
• Issues unrelated to quality or customer preference

Returning Lidl Branded Non-Food Items

Bought a kitchen gadget, blanket, or blender from Lidl? Here’s what you need to know.

Return Timeframe & Requirements:

• You have 90 days from the purchase date.
• If you have the receipt, you’ll get a full refund to your original form of payment.
• No receipt? You’ll receive store credit at the lowest price.

Warranty Return Details:

Some Lidl-branded non-food products come with a 3-year warranty. If something breaks or stops working within that time:

• You can return it only with the receipt.
• You’ll get a full refund.

Returning National Brand Items (Food & Non-Food)

Lidl also carries national brands. Here’s what to expect if you want to return one.

Return Guidelines:

• 90-day return window
• Receipt is required for a refund to your original form of payment.
• No receipt? You’ll still receive store credit at the lowest selling price.
• Items must be in original packaging.

❗Note: Warranty terms may not apply to national brand items bought at Lidl.

What Items Are Non-Returnable?

Here are the few things you can’t return at Lidl, no matter the reason:

• Gift Cards
• Alcohol
• Items outside the 90-day window (without warranty)
• Items returned without original packaging
• More than one product under the “Love It Guarantee”

Where Can You Return Items?

One of the best parts? You can return your items at any Lidl location—not just the one where you made the purchase.

So if you’re traveling or moved neighborhoods, there’s no need to backtrack to the original store.

Warranty Returns

Some non-food items come with a warranty. Here’s what you need to know about warranty returns:

Items Missing Parts or Accessories

If an item you purchased is missing parts or accessories, Lidl provides a clear process for handling this situation:

Steps to Take:

• Check Parts List: First, verify which parts are missing by checking the product manual or packaging.
• Return or Exchange: Return the product to the store for a refund or exchange. Note that exchanges depend on product availability.
• 90 Days or Warranty Period: The item must be returned within 90 days or within the warranty period.
• Receipt Required: For refunds to the original form of payment, a receipt is required.
• No Receipt: Without a receipt, you will receive store credit at the last selling price.

How to Contact Lidl for Help

Need assistance with a return? Lidl offers a couple of simple ways to get in touch.

Call Customer Care

• Phone: 844-747-5435
• Hours: Monday to Saturday, 9 AM to 6 PM

Contact Form

• Submit your issue online and receive a reply within 24–48 hours
• Link: Submit your inquiry here

For any other information pertaining to returns you may visit return policy on Lidl’s website.

FAQ Section

Here are some frequently asked questions about Lidl’s return policy:

Pro Tips for Hassle-Free Returns

As a shopping blogger who’s been burned by a few surprise policies over the years, here are some real-world tips to make your Lidl return smooth and stress-free:

1. Always keep your receipt—at least for 90 days. Tape it to your fridge or drop it in a labeled envelope.
2. Check for the Lidl heart logo on food packages. That’s your sign it’s eligible for the Love It Guarantee.
3. Use returns as an excuse to explore another Lidl location. Returns are accepted at any store.
4. Don’t wait till the last day—give yourself a few days’ buffer in case lines are long or you misplace your receipt.
5. Bundle returns together. Save yourself the trip and bring everything you need to return in one go.

Final Thoughts

Lidl keeps things pretty simple when it comes to returns. As long as you’re within the 90-day window and have your receipt, you’re golden. Even without a receipt, you’ll usually get store credit. And if you’re a fan of their private-label products, the Lidl Love It Guarantee is a great backup when something just doesn’t hit the mark.

Still not sure if your item qualifies? Call their customer care or swing by your nearest store. Lidl staff are usually helpful and won’t give you the runaround.