Zenni Return Policy: Simplified

Zenni Optical is a popular online destination for affordable, stylish prescription glasses and contact lenses. But what happens if your order isn’t quite right? Whether you received the wrong lenses, changed your mind, or discovered a manufacturing defect, Zenni offers multiple return options — but with some very specific rules.

This guide will clearly and simply explain Zenni return policy, so you know exactly how to handle a return, exchange, or refund.

Zenni Return Policy Overview

Here’s a quick look at the most important return rules:

How Zenni Returns Work

Returning Glasses

If your glasses don’t work for you — whether they feel off, don’t fit, or you simply changed your mind — you’ve got options:

• Within 14 days of delivery: You can return the glasses for a refund to your original payment method, minus shipping costs.
• Within 30 days of delivery: You can return them for a one-time store credit, including reimbursement for any standard shipping charges (U.S. and Canada only).

Important: Glasses must be in their original, unmodified condition. Zenni won’t accept returns if you’ve altered the frames or lenses.

Returning Contact Lenses

Contact lens returns work a little differently:

• Unopened Boxes: You can return them within 14 days for a refund, minus a $5 restocking fee. Zenni even covers return shipping with a pre-paid label.
• Opened Boxes: You can exchange them only if they were defective or not what you ordered, and only within 14 days of receipt.

Expedited and next-day shipping charges are not refundable, no matter the return reason.

Returning Accessories

Unused accessories in their original condition may also be returned for either a refund or store credit, as long as they fall within the return window.

How to Start a Return

Here’s how to send your items back to Zenni:

1. Contact Customer Service
   Before sending anything back, you must request a Return Authorization (RA) number. Use one of the following:
   • Live chat on Zenni’s website
   • Email: service@zennioptical.com
   • Phone: (800) 211-2105
2. Package the Item Carefully
   • Include all original parts (e.g., frames, lenses, eyeglass case).
   • For returns involving manufacturing defects, include a copy of your prescription. Do not include the original prescription.
   • Do not include the order confirmation or invoice instead of a prescription.
3. Ship It to the Provided Address
   Zenni will give you the correct return address once they issue your RA number.
4. Wait for Confirmation
   Once Zenni receives your return, they’ll send you an email confirming your refund or store credit.

Refunds and Return Processing

Once Zenni receives your return, they’ll process your refund or store credit and send you a confirmation email.

• Refunds (within 14 days): Issued to the original credit card, minus shipping. If you paid partly with store credit, that portion will be refunded as store credit.
• Store Credit (within 30 days): Applied automatically to your Zenni account. Use it at checkout for your next order.

Refunds can’t go to a different card. If the original card is unavailable, you’ll receive store credit instead.

Zenni isn’t responsible for return packages lost in transit, so always use tracking or their provided label.

What About Manufacturing Defects?

If your glasses have a defect, you can return them for a free remake — but only within 30 days of delivery.

Covered Manufacturing Issues:

• Glasses made incorrectly (based on the prescription)
• Defects in anti-reflective (AR) coating
• Defects in photochromic films (like transition lenses) — covered for 1 year

What’s Not Covered:

• Scratches or damage from wear and tear
• Accidental breakage or negligence
• Modifications made by you or another provider

Zenni does not repair glasses or replace lenses. They also won’t replace screws for standard frames — only nose pads and nose pad screws for rimless frames are supported.

Using Store Credit

If you choose the store credit option:

• It’s a one-time-use credit applied to your Zenni account.
• You can select it during checkout when placing a new order.
• If you paid with both a credit card and store credit, Zenni will refund the card portion to your card (if within 14 days) and the credit portion back as store credit.

Can You Return Glasses Bought With a Promo Code?

Yes, but the refund amount will only cover what you actually paid — not the full value. If you used a free-product promo, Zenni allows a one-time remake of equal value, instead of a refund.

How to Contact Zenni for Help

Need help with a return or refund? Zenni offers several ways to reach out:

• Help Center: Zenni Help Center
• Live Chat: Available 24/7 on their Help Page
• Email: service@zennioptical.com
• Phone Support: Call (800) 211-2105 from 5am to 9pm PT every day (Support available in 430+ languages)

Pro Tips for Hassle-Free Returns

Here are a few expert tricks to make your Zenni return go smoothly:

1. Decide Quickly: If you’re unsure about the glasses, start the return within 14 days to keep the refund option open.
2. Don’t Modify Anything: Even tiny adjustments may void your return eligibility.
3. Hang On to the Prescription: If you’re returning due to a defect, you’ll need a copy of your original prescription.
4. Combine Multiple Items in One Box: Zenni asks you to send all items from one order together.
5. Check for Store Credit Before Buying: If you’ve returned before, your credit might already be sitting in your account.

Common Questions

Wrapping Up

Zenni’s return policy is fair, but it comes with some time limits and specific steps you need to follow. You get up to 30 days to return most items, and the company offers a one-year warranty on select defects. Just make sure to act quickly, keep your glasses in perfect condition, and always request a return authorization before shipping anything back.

If you’re careful and follow the policy, returning items to Zenni can be pretty painless — and you’ll be ready to find a pair that fits your face and your prescription just right.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Zenni’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Zenni Customer Service directly is the best resource.