Zenni Return Policy: Simplified

Zenni Optical is a popular online store where you can buy glasses and contact lenses. Sometimes, you might need to return what you bought. This guide will explain the Zenni return policy in simple language so everyone can understand it.

Why You Might Want to Return Your Purchase

You might want to return your glasses or contact lenses for several reasons:

• They don’t fit well.
• You ordered the wrong style or color.
• There is a problem with the product, like a defect.
• You simply changed your mind.

No matter the reason, Zenni has a clear return policy to help you.

How Long Do You Have to Return Items

Glasses

• 30 Days for Store Credit: You can return your glasses within 30 days of getting them. If you do this, you will get store credit for the amount you paid (excluding shipping costs).
• 14 Days for Refund: If you want a refund to your original payment method, you must return the glasses within 14 days of delivery. The refund will not include shipping costs.

Contact Lenses

• 14 Days for Unopened Boxes: You can return unopened boxes of contact lenses within 14 days for a full refund. A $5 restocking fee will apply.
• Opened Boxes: If you opened the box and there’s an issue (like receiving the wrong product), you can exchange them free of charge within 14 days.

Important Conditions for Returns

To ensure your return goes smoothly, keep these rules in mind:

• Use Prepaid Return Label: You must use the prepaid return label provided by Zenni when sending back your items.
• Condition of Items:
  • Glasses should be returned in their original condition.
  • Contact lenses must be in unopened boxes.
• Return Timeframes:
  • Glasses must be returned within 14 days for a refund or within 30 days for store credit.
  • Contact lenses must be returned within 14 days.
• Refund Processing Time:
  • Refunds take up to 10 business days to process after Zenni receives your returned items.

Manufacturing Defects

• If your glasses have a manufacturing defect, you can return them within 30 days for inspection. If Zenni finds that there was an error in making your glasses, they will remake them at no charge.
• For contact lenses, both opened and unopened boxes can be returned if they are defective or different from what you ordered. This must be done within 14 days.

How to Start a Return

Starting a return is easy! Here’s what you need to do:

1. Contact Zenni Customer Service: Reach out to Zenni within the specified timeframes. You can do this via:
   • Phone: 800-211-2105
   • Email: service@zennioptical.com
   • Chat on their website
2. Get a Return Authorization (RA) Number: You will need this number before sending back your items.
3. Prepare Your Return Package:
   • Include all parts of your glasses (frames, lenses, case).
   • Add a copy of your prescription (not the original).
   • Write down your RA number on the package.
4. Send It Back Using the Prepaid Label: Follow the instructions provided by Zenni.

Refund Processing Time:

• Store credit is applied within 2-3 business days after Zenni receives the return.
• Refunds can take up to 10 business days after Zenni gets the returned item.

Discounts and Special Offers

If you bought something using a coupon or discount code, the amount you paid after the discount will be refunded or issued as store credit.

If you got a free product with a promotion, Zenni may offer a one-time remake of that product if you need to return it.

If you have any more questions about the returns, you can visit Zenni return policy on their website.

FAQs

Contact Us

If you have more questions or need help with returns, here’s how to reach Zenni:

• Chat Support: Available 24/7 on their website.
• Phone Support: Call at 800-211-2105 from 5 AM to 9 PM PT every day. They speak English, Spanish, and French.
• Email Support: Send an email anytime at service@zennioptical.com.

Wrapping Up

Returning items at Zenni is straightforward if you follow their guidelines. Remember to act quickly—30 days for glasses and 14 days for contact lenses. Keep your items in good condition and use the prepaid labels provided by Zenni.

With this guide, you should feel confident about handling any returns with ease!