Wrangler Return Policy: Simplified
Find out how Wrangler return policy works, including important details on refunds, exchanges, and return conditions
Wrangler is known for its classic jeans and durable workwear. Whether you bought a pair of jeans, a jacket, or any of their other apparel, sometimes things just don’t work out.
If you’re wondering how to return something you bought from Wrangler.com, I’ve broken it down for you in super simple terms. Let’s make sure your return is smooth and hassle-free!
Quick Look: Wrangler Return Policy Overview
Here’s a handy table that sums up the most important details you need to know before starting a return or exchange:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 days from purchase |
| Condition | Original, unused, tags attached |
| Return Shipping Fee | $7.99 deducted from refund |
| Exchanges | Free for size changes only |
| Final Sale Items | Not returnable or exchangeable |
| In-Store Purchases | Cannot be returned online |
| Online Purchases | Cannot be returned in-store |
Wrangler Return Policy Explained
Wrangler wants you to be happy with your purchase. If you’re not satisfied with something you bought directly from Wrangler.com, you can return or exchange it within 30 days of purchase. But there are some rules to follow:
- Your item must be in original, unused condition with tags still attached.
- You can’t return or exchange anything marked as “Final Sale.”
- A $7.99 processing fee will be deducted from your refund for each return (but exchanges for size don’t have this fee).
How to Start a Return or Exchange
Ready to send something back? Here’s how you do it:
If you have a Wrangler.com account:
- Log in to your account. Screenshot of the login page shared below.
- Go to Order History.
- Find the order with the item you want to return.
- Click Return Item or Exchange Item and follow the steps.
If you don’t have an account:
- Go to the Order Lookup page.
- Enter your order number, email, and billing ZIP code as shown in the below screenshot
- Click Initiate Return or Exchange Item and follow the instructions.
Once you finish, you’ll be able to print your shipping label and return receipt
Exchanges
You can exchange your item for a different size (as long as it’s unused with tags). But if you want a different color, you need to contact Wrangler customer service directly for help.
And just a heads-up: returns and exchanges must be processed separately. So if you’re trying to return one item and exchange another from the same order, you’ll need to go through the process twice.
Refunds
Once Wrangler receives your return, they will inspect it to make sure it meets their return guidelines. If everything looks good, your refund will be processed to your original payment method.
Here’s what to expect:
- Wrangler will issue your refund within 3-4 business days after receiving your return.
- The refund will be minus the $7.99 return shipping fee, unless you made an exchange for size (which is free).
- If you paid with Klarna or PayPal, your refund will go back to that same payment account.
- It might take a few extra days for the refund to show up in your bank or credit card statement, depending on your bank.
If Wrangler finds that the item doesn’t meet the return conditions (like being worn or missing tags), they may refuse the return or only issue a partial
Damaged or Defective Items
If your order arrives damaged or something is wrong with the item, don’t start a regular return. Instead, contact Wrangler directly so they can help you sort it out.
Wrangler Warranty: What’s Covered?
Wrangler offers warranties depending on the product:
- Wrangler products: Come with a limited one-year warranty.
- Wrangler RIGGS products: Have a limited lifetime warranty.
Some exclusions apply, so for the full warranty details, you can check their warranty pages online.
How to Contact Wrangler for Help
Need a hand? Here’s how you can reach out to Wrangler’s customer service team:
- Phone: Call 1-888-784-8571 (Monday to Friday, 9am-6pm EST)
- Live Chat: Visit their Contact Us page and look for the live chat icon at the bottom of the screen. (If you don’t see it, they might be busy helping others.)
- Email: Fill out the form on their Contact Us page. Expect a reply in 3-4 business days. If it’s urgent, it’s better to call.
Common Questions
Summary
There you go—everything you need to know about Wrangler’s return policy in simple language. If you’re thinking of sending something back, just follow these steps and keep the key details in mind. Feel free to bookmark this page so it’s easy to find if you need it later.
Happy shopping (and returning)!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Wrangler website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Wrangler Customer Service directly is the best resource.
