Vuori Return Policy: As easy as 1-2-3
Welcome to our comprehensive guide on Vuori return policy. In this article, we’ll explain Vuori return policy in simple terms, so everyone can understand.
Whether you’re thinking about buying something from Vuori or need to return an item, this guide will help you through the process. Let’s get started!
Vuori Return Policy Overview
Vuori’s return policy is called the “Investment in Happiness.” It’s their way of ensuring you love what you buy. If you don’t, you can return it. Here’s a breakdown of how their return policy works:
- Time Frame: You have 120 days from the purchase date to return items.
- Eligibility: The policy applies to items bought on Vuori’s website or in their retail stores.
- Shipping Costs: Shipping costs to send items to you are not refundable, but ground shipping is free for orders over $75 within the US.
- Sale Items: Items bought from the sale section are also eligible for returns within the 120-day period.
Starting a Return
To start a return, you’ll need to use Vuori’s Return Portal. Follow these steps:
- Visit the Return Portal: Go to the Vuori Return Portal online.
- Order Details: Enter your order number and the email used for the purchase as shown in the below screenshot
- Return Label: Generate and print a pre-paid return shipping label.
- Pack Your Items: Use the recyclable plastic bag or box your items came in. Do not use the paper packaging inside the box.
Important: If you have multiple orders, do not combine them into one package. Ship them separately with the correct return labels to ensure faster processing.
In-Store Returns for Online Orders
You can return your online order at any US Vuori retail store. Just bring your order number, and they’ll process the refund back to your original payment method. Use the Vuori Store Locator to find the nearest store.
Refunds
Once Vuori receives your return, refunds are processed within 3-10 business days. Here are some details:
- Online Purchases: Refunds are credited back to the original form of payment.
- Gift Card Purchases: Refunds for purchases made with a gift card will be returned to the same gift card.
- Retail Purchases: Refunds may appear as an adjustment to your purchase rather than a separate refund.
If you have questions about your refund, contact Vuori at support@vuori.com.
Final Sale Items
Items marked as Final Sale are not eligible for return, exchange, or store credit. These items are typically bought at Vuori Warehouse Sales or other special sales events.
If you mistakenly send back a Final Sale item, it won’t be returned to you unless you provide a return shipping label.
Exchanges
Vuori does not offer direct exchanges. Instead, you can return your item for a refund and place a new order for the item you want. Use the Return Portal to generate a free return label and contact support@vuori.com if you need help.
Gift Returns
For gifts, Vuori doesn’t offer direct exchanges. However, they can provide a gift card for the original purchase price if they can find the original order. To start a gift return, email support@vuori.com with:
- Name of the purchaser or shipping address name
- Customer PO Number / Order Number
- The style, color, and size of the item(s)
For gifts bought at a Vuori store, you can bring the item to any US store for help.
Contacting Vuori Support
You can reach Vuori support by email, chat, or phone. Their support hours are Monday through Friday, 8 AM to 5 PM PST.
- Email: support@vuori.com
- Text/Phone: (844) 880-5355
- Live Chat: Available on the Vuori website during support hours
If you have any more questions about the returns, you can visit Vuori return policy on their website.
FAQs
Summary
Vuori return policy, called the Investment in Happiness, is designed to make sure you love your gear. With a generous 120-day return window and a straightforward process, returning items is easy.
Use this guide to navigate Vuori return policy and ensure a smooth return experience. If you have any questions, Vuori’s support team is ready to help.
Happy shopping!
