Victoria Secret Return Policy: Simplified

Victoria Secret is a popular American brand for lingerie, beauty products, and accessories. If you’ve purchased an item and don’t love it, you might be wondering, “How do returns work?” In this article, I’ll break down Victoria Secret return policy in simple way, making it easy for you to understand and use.

Victoria Secret Return Policy: At a Glance

Here’s a quick table that summarizes the most important details:

Returns: What You Need to Know

1. The 30 Day Return Period

The 30 day window applies from:

• Online Orders: The date your order ships.
• In-Store Purchases: The date of purchase.

Tip: Always mark your calendar when making a Victoria’s Secret order, so you don’t miss the return deadline!

2. Final Sale Items

Items where the sewn‑in garment tag has been cut or removed cannot be returned.

3. Online Returns

How to Return Items by Mail

If you’ve placed an online order with Victoria’s Secret and want to send it back, here’s an easy step‑by‑step guide:

Step 1: Start Your Return Online

Go to the Victoria’s Secret website, open your Order History, and click Return next to the order you want to send back.
Choose Return by Mail as your return method when prompted.

Tip: If the Return button doesn’t launch, make sure your pop‑up blocker is switched off.

Step 2: Package Your Items

• Pack your item(s) securely in the original packaging if you still have it.
• You can return all your items from one or multiple orders in one package — no need for separate shipments!
• Include the packing slip that came with your order.

Step 3: Returning a Gift?

If you’re returning a gift, just write your contact information (email, phone, or address) on the packing slip. Victoria’s Secret will send you a gift card.

Tip: No packing slip? No worries, you can print a return form from the Victoria’s Secret website.

Step 4: Print and Attach the Return Label

Print the return label from the Victoria’s Secret website.
Make sure to:

• Use letter‑size paper.
• Cover any existing labels on your package.
• Affix the new return label securely using clear tape.

Step 5: Drop Off Your Package

Drop your return package at any U.S. Mail location — your home mailbox, a nearby post office, or any mail drop‑off site.
Need help finding a spot? Use the USPS Location Tool.

Step 6 (Alternate Method): Mail the Package Yourself

If you don’t have a printer or prefer to send the return on your own:

• Mail your package through an insured, traceable delivery service (such as USPS Priority, UPS, or FedEx) to:

Victoria’s Secret Returns
8695 E. Broad Street
Reynoldsburg, OH 43069
U.S.A.

Tip:

• Always save your shipping receipt and tracking number until Victoria’s Secret confirms your return has been received and processed.
• Hang on to your USPS receipt — it contains the tracking number, which you can use to track your return until it arrives at Victoria’s Secret’s Returns Center.

B. In‑Store

If you’ve ordered online, you can also return items in person:

• Online returns can be brought to any Victoria’s Secret or PINK location in the U.S. or U.S. Territories.
• Returns must be made within 30 days of the ship date.
• Don’t have your paper invoice? You can use your order or shipment confirmation email.

4. In‑Store Purchases Returns

For in‑store purchases:

• Returns must be made within 30 days of the date of purchase.
• Must be unwashed, unworn, and in original condition.
• You must have a valid receipt for a refund. Without a valid receipt, returns will be treated as exchanges (you must pay the difference if selecting a higher‑price item).

5. International Returns

If you’re outside the U.S.:

• Returns must be made in the same country or location where the item was purchased.
• Items purchased in the U.K. or Ireland have their own policies (you can find more information on the Victoria’s Secret website).
• Franchise stores only accept returns or exchanges for merchandise purchased at that specific location.
• Price tags aren’t required for Victoria’s Secret or PINK items but can make the process smoother.

Exchanges

If you want a different size or color:

• Contact Customer Care to place a new order (free standard shipping for exchanges in the U.S.).
• They will ship your new item for free (U.S. only).
• Return the unwanted item for a refund.
• If ordering outside the U.S., place a new order online and return the old item separately.

What if I don’t have a receipt?

Victoria’s Secret can still help:

• You can exchange the item.
• The new item must be of equal or higher value. You must pay the difference if needed.
• No refund if the exchanged item costs less.
• You’re limited to $250 in returns every 90 days if you don’t have a valid receipt.

Refunds

If you return within the 30‑day period:

• You’ll get a refund in the original form of payment.
• In‑store returns: Refund appears within 3–5 business days.
• Mail returns: after Victoria’s Secret receives the item, allow 7–14 business days for processing and an additional 3–5 business days for the refund.
• Original shipping and handling fees are not refundable.

Gift Cards

Here’s everything you need to know about Victoria’s Secret gift cards:

• Gift cards can be purchased on VictoriasSecret.com within the United States only.
• Gift cards purchased on the U.S. site can be used for:
  • Phone orders shipping within the U.S.
  • Online at VictoriasSecret.com (within the U.S.)
  • In any U.S. and Puerto Rico Victoria’s Secret stores.
• Gift cards purchased from Canadian or International Victoria’s Secret stores can only be redeemed in stores located in the country where they were originally purchased.
• Gift cards are delivered within 3–5 business days.
• eGift cards purchased before 8 PM EST are delivered the same day. eGift cards ordered after 8 PM EST arrive the next day.
• Gift cards are available in denominations from $10 to $500 USD, regardless of the currency selected online.
• Gift cards have no expiration date.

Returns & Refunds for Gift Card Purchases

• Returns within 30 days will be refunded as a new gift card.
• Returns after 30 days will be refunded as a merchandise card.

Terms & Conditions

• Gift cards are issued by Victoria’s Secret Direct GC, LLC and can be used only for merchandise.
• They can be redeemed for cash if the balance is under $10 (this amount may change due to future legal revisions).
• They can be used in U.S. and Puerto Rico Victoria’s Secret stores (except Victoria’s Secret Beauty and Accessories stores) and online at VictoriasSecret.com.
• Gift cards cannot be returned, applied to previously purchased merchandise, used to pay down a credit card balance, or used to buy another gift card.
• If lost, stolen, or destroyed, Victoria’s Secret may replace the card if you provide the card number. The replacement will be for the value at the time the request is fully processed.
• Gift cards have no expiration date.
• Victoria’s Secret associates and affiliates are not eligible to redeem gift cards at Victoria’s Secret Outlet stores.

Price Adjustments

If an item goes on sale within 14 days of your purchase, you can request a one‑time price adjustment. You must present the original receipt.

How to Contact Victoria’s Secret for Help

If you have questions or run into issues:

• Call in the U.S. or Canada: 1‑800‑568‑4288 (8 AM–2 AM EST)
• Chat online: Victoria’s Secret Chat is available from 8 AM–2 AM EST.
• Call outside the U.S.: 614‑333‑8413 (English: 12 PM–6 AM UTC)
• Mailing Address:
  Victoria’s Secret
  North American Office
  P.O. Box 16589
  Columbus, OH 43216‑6589
  U.S.A.

Common Questions

Pro Tips for Hassle‑Free Returns

• Act Quickly: Returns are easiest within the 30‑day window.
• Save All Labels and Emails: Even if you lose the paper invoice, an email confirmation can save the day.
• Check Tags: Never remove the sewn‑in tag unless you’re absolutely sure you’re keeping the item.
• Use the Online Return Portal: It saves time and gives you a printable return label.
• Contact Customer Care for Exchanges: You’ll save on shipping and get a seamless experience.

Final Thoughts

Returning or exchanging items with Victoria’s Secret doesn’t have to be complicated. By knowing the rules, like the 30‑day window, keeping tags intact, and holding on to your receipts, you can save yourself a lot of time.

Always double‑check your order when it arrives, save your shipping labels and receipts, and don’t hesitate to contact Victoria’s Secret customer service if you have questions.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Victoria Secret website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Victoria Secret Customer Service directly is the best resource.