Victoria Secret Return Policy: Simplified
Victoria Secret Return Policy for Hassle-Free Returns & Refunds! Learn how to return, exchange, or get a refund on your Victoria’s Secret purchase with our easy-to-follow guide.
Shopping at Victoria’s Secret is exciting, but what if you need to return something? Understanding their return policy can save you time and hassle. This article explains everything you need to know in simple terms.
Quick Overview of Victoria Secret Return Policy
| Return Method | Time Frame | Refund Type | Important Notes |
|---|---|---|---|
| Online Purchases | Within 30 days from shipping date | Refund to original payment method | Returns outside 30 days may only be exchanged. |
| In-Store Purchases | Within 30 days of purchase | Refund to original payment method | Receipt required for a refund. |
| Without Receipt | After 30 days | Exchange only | Exchange limited to $250 in 90 days. |
| Gift Returns | Within 30 days | Merchandise credit | Original condition required. |
| International | Varies by country | Refund/exchange per local policy | Return only to stores in the country of purchase. |
| Defective Items | No time limit | Refund/exchange | Store associate may review the item first. |
Returning Online Purchases
If you bought an item online and want to return it, you have 30 days from the shipping date to get a refund.
How to Return Online Orders:
- Return in Store:
- Visit any Victoria’s Secret store in the U.S. or U.S. Territories.
- Bring your order invoice for a smoother process.
- Refunds take 3-5 business days after processing.
- Return by Mail:
- Step 1: Package your items along with the packing slip that came with your order. You may use the original packaging. You can return all your items from one or multiple orders in a single package.
- Step 2: If returning a gift, provide your contact information on the packing slip form. You will receive a gift card instead of a refund. If you do not have a packing slip, you can print a return form from the Victoria’s Secret website.
- Step 3: Print and securely affix the return label using clear tape. Print on letter-size paper and remove or cover any existing labels.
- Step 4: Drop off the package at any U.S. Mail location, including home, work, mailboxes, or post offices. You can also use an alternate shipping method if preferred.
- Find a USPS location or create a return label on the Victoria’s Secret website.
- If you don’t have a printer, send your return to:
VSD, ATTN: Returns Processing, 8695 E. Broad Street, Reynoldsburg, OH 43069, U.S.A. - Allow 14 business days for processing, plus 3-5 days for the refund
- All U.S. returns are free of charge.
Note: Shipping fees are non-refundable, and any discounts or free items received will be adjusted when processing refunds.
Returning In-Store Purchases
- You can return any item (including sale & clearance items) within 30 days.
- The item must be unworn, unwashed, and in original condition.
- A valid receipt is required for a refund.
- Refunds are processed back to the original payment method.
What if I don’t have a receipt?
- You can exchange the item.
- Exchanges are limited to $250 in 90 days without a receipt.
- A government-issued ID is required.
International Returns
- Return items only in the country where they were purchased.
- If you bought something in the U.K. or Ireland, check their local return policy.
- Franchise stores accept returns only for items bought at that location.
Refunds
With a Receipt (Within 30 Days)
- You get a refund to your original payment method.
- Any discounts, promotions, or free items will be adjusted when refunding.
Without a Receipt or After 30 Days
- You can exchange the item, but no refund will be given.
- If the exchanged item is more expensive, you must pay the difference.
- If it’s cheaper, you won’t receive a refund for the difference.
Gift Returns
If you received a gift but need to return it:
- You will get a merchandise credit instead of a refund.
- The item must be in its original condition.
Exclusions & Special Rules
- Gift Cards: Cannot be returned or exchanged for cash (unless the balance is under $10).
- Price Adjustments: If the price drops within 14 days of purchase, you can request a one-time price adjustment in-store.
- Defective Items: No time limit, but must be reviewed by a store associate.
- Altered Items: If the sewn-in tag is removed, the item cannot be returned.
Exchanges
Need a different size or color?
- Contact Customer Care to place a new order.
- They will ship your new item for free (U.S. only).
- Return the unwanted item afterward.
- If ordering outside the U.S., place a new order online and return the old item separately.
Customer Service Contact Details
Store Customer Care
- United States: 1-855-866-5810 (8 AM – 12 AM EST)
Online Customer Care & Cardmember Rewards
- United States & Canada: 1-800-568-4288 (8 AM – 2 AM EST)
Relay Service
- Dial 711 for assistance.
Live Chat
Contact them anytime. They are available 24/7 with the Chat Now option.
FAQs
Final Thoughts
Victoria’s Secret offers a customer-friendly return policy, allowing refunds and exchanges within 30 days for most items. Keep your receipt for smooth returns, and remember that gift returns and non-receipted exchanges have special rules.
If you’re unsure about a return, visit a Victoria’s Secret store or check their official website for more details.
