Verizon Return Policy: Everything You Need to Know

Verizon is one of the largest wireless carriers in the United States, offering mobile phones, internet services, and accessories. If you ever need to return a device or cancel a service, understanding Verizon return policy is important.

To make things easy, here’s a quick summary of their return policy in a table format.

Verizon Return Policy Overview

Wireless Devices & Accessories Return Policy

30-Day Return and Exchange Window

You can return or exchange wireless devices and accessories within 30 days of purchase. However, there are some key rules:

• A $50 restocking fee applies to all wireless device returns and exchanges (except in Hawaii).
• The device must be returned in like-new condition with all original accessories, manuals, and packaging.
• You can only make one exchange per purchase.
• If you return your device late, Verizon will not issue a refund, and the item won’t be sent back to you.

How to Return a Device

If you bought your device at a Verizon store or on Verizon.com, you can return it to any Verizon store. If you bought from an Authorized Retailer, you must return the item to that retailer according to their return policy.

Restocking Fees & Refunds

• If you return a device, Verizon will deduct a $50 restocking fee from your refund.
• Refunds will be processed based on the original payment method:
  • Credit card/gift card purchases: Refunded to the same card.
  • Cash/check payments: Refunded via check.
  • Billed to Verizon account: Credited to your Verizon account.
• If you return a device that had a mail-in rebate, Verizon will deduct the rebate amount from your refund.
• If you return a device without the UPC on the box, Verizon will reduce your refund by the amount of any mail-in rebate that was available at the time of purchase.
• If Verizon needs to remove installed equipment from a vehicle or fixed location for your return or exchange, a service fee will apply.

BOGO Returns (Buy One, Get One Free Offers)

If you purchased your device as part of a Buy One, Get One Free (BOGO) or similar promotional offer, there are special rules you need to know before making a return:

• Returning Only One Device:
  If you return just one device from a BOGO offer, your promotional discount will be canceled. Verizon will then charge you for the full price of the device you keep. This charge will appear on your next month’s bill.
• Exchanging a BOGO Device:
  If you exchange a device that was part of a BOGO deal for the same make and model, you only need to return the item being exchanged. The promotional offer remains valid as long as both devices are kept or properly exchanged.
• Trade-in and Instant Savings Offers:
  If you received a promotional value for a trade-in or instant savings when buying your device, and you do not keep your new service active for three billing cycles, Verizon will charge you back for those values.
  Also, if you return your promotional device or exchange it for another device, Verizon will charge back any promotional trade-in value you received.

Tip:
Always review the terms and conditions of your specific promotional offer for any additional requirements or restrictions.

Returning a Defective Device or Warranty Replacements

If your device is defective and under warranty, you can get a Certified Like-New Replacement instead of a return. The replacement process follows a different set of rules.

Opened Software returns

Opened software purchased separately can only be exchanged for the exact same item at a Verizon Communications Store and cannot be returned for a refund.

Prepaid Service Return Policy

Verizon does not allow refunds for prepaid services. Once you purchase a refill card or activate your prepaid plan, you cannot get a refund.

Verizon Home Internet & Fios Equipment Returns

If you need to return Verizon Fios or home internet equipment, follow the specific return process outlined on Verizon’s website. You can check the Verizon Fios Equipment Return Page for instructions.

Steps to Prepare a Device for Return

Before you return your device, make sure to:

1. Back up your data (photos, contacts, and apps).
2. Turn off “Find My Device” (for Android) or “Find My iPhone” (for Apple devices).
3. Factory reset the device to erase all personal data.
4. Remove SIM cards or SD cards to keep your personal information safe.
5. Pack everything (charger, battery, manuals, and box) before shipping.

Where to Return Your Device

• Bought at a Verizon store or online? Return to any Verizon store.
• Bought from an Authorized Retailer? Follow that retailer’s return policy.
• Mailing the device back? Print a new shipping label online if needed.

Verizon Gift Card Returns

Verizon gift cards cannot be returned or exchanged, except where required by law.

Early Termination Fees & Service Cancellation

You can cancel your Verizon service anytime, but here’s what you should know:

• If you cancel within 3 days of activation, you won’t pay the activation fee.
• If you cancel after 30 days but before your contract ends, an Early Termination Fee applies.
• Any unpaid fees, prorated charges, or taxes will still be your responsibility.

Common Questions

Final thoughts

Understanding Verizon’s return policy helps you avoid unexpected fees and issues. If you follow the 30-day return window and keep your device in like-new condition, you should have a smooth return experience. Always check if a restocking fee applies and be mindful of any promotional offers that might be affected by a return.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Verizon website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Verizon Customer Service directly is the best resource.