Van Cleef Return Policy: Simplified

Van Cleef and Arpels is a luxury jewelry brand known for its exquisite designs and high-quality products. Sometimes, you might need to return a purchase.

This guide will help you understand the Van Cleef return policy in simple language.

What is the Van Cleef Return Policy?

Time Frame for Returns

• You can return or exchange items bought online or through Client Relations Centers within 30 days from the delivery date.
• If you need to return something bought in a boutique, contact your nearest boutique for their return policy.

Conditions for Returns

To return or exchange an item, make sure:

• The item is in a new and unworn state.
• It is in perfect condition with all protective materials in place.
• All tags and stickers are still attached.
• You have the original packaging, including all accessories and documents.
• You have the sales slip.
• The item has no personal engravings and hasn’t been altered (resized or modified).
• It is not a custom or special order.

How to Return Your Order

You can return your order by mail or in a boutique.

Returning by Mail

1. Start the Return Process: Go to Van Cleef Returns and select “Return by Mail.”
2. Order Details: Fill in the Order Number and Email as shown in the screenshot below.

3. Prepare the Package: Place the item in the original presentation box. Ensure it is in perfect condition with all packaging and accessories. Seal the box securely with the provided security tape.
4. Shipping the Package: Take the package to your nearest FedEx location and present your QR code. Shipping with the prepaid label is free.

Returning in a Boutique

1. Start the Return Process: Go to Van Cleef Returns and select “Return in Store.”
2. Order Details: Fill in the Order Number and Email as shown in the screenshot in the above section.
3. Prepare the Package: Place the item in the original presentation box. Ensure it is in perfect condition with all packaging and accessories. Seal the box securely with the provided security tape.
4. Visit the Boutique: Bring your order and return slip to the nearest Van Cleef & Arpels boutique. A personal advisor will assist you with the return.

Refunds

1. Return Confirmation: After you start your return, you will get a Return Confirmation email.
2. Quality Inspection: All returned items go through a quality assurance inspection.
3. Refund Processing: If the return is approved, it can take up to 14 days for the refund to be credited back to your original payment method.

Can You Exchange or Return a Gift?

Yes, you can return or exchange a gift within 30 days following delivery.

• Refund: The original purchaser will receive a full refund.
• Exchange: If the gift recipient chooses to exchange their gift for an item of lesser value, the original purchaser will receive a refund of the difference. If the exchanged item is more expensive, the recipient will need to pay the difference.

Contact Information

For any questions or assistance, you can contact Van Cleef & Arpels:

• Phone: +1-877-826-2533
• Hours:
  Monday to Friday: 9 AM – 9 PM EST
  Saturday: 10 AM – 6:30 PM EST
  Sunday: Closed

FAQs

Wrapping Up

Van Cleef and Arpels return policy is straightforward if you follow their guidelines. Make sure your item is in new, unworn condition, with all packaging and documentation.

You can return items by mail or in a boutique within 30 days of delivery. Always contact the Client Relations Center if you have any questions or need assistance.