Van Cleef Return Policy: A Simple Guide for U.S. Shoppers
Van Cleef return policy made simple. Get step-by-step instructions on how to return items.
Van Cleef & Arpels is known for its exquisite, high-end jewelry and watches. But what if you need to return or exchange something you purchased online? Whether you’re dealing with a gift or a personal order, this guide breaks everything down clearly and simply—so you know exactly what to expect.
Van Cleef Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 30 days from the delivery date |
| Return Condition | Must be new, unworn, unaltered, with original packaging, accessories, and tags |
| Return Options | By mail (with QR code) or in a boutique |
| Free Return Shipping | Yes, if using the prepaid FedEx label |
| Refund Method | Original payment method (within 14 days of approval) |
| Non-Returnable Items | Custom orders, special orders, engraved/resized/modified items |
| Gift Returns | Allowed within 30 days; refund goes to original purchaser |
What Can Be Returned?
If you bought something online or through Van Cleef’s Client Relations Center, you have 30 days from the delivery date to return or exchange it. But to qualify, the item must:
- Be brand new and unworn
- Be in perfect condition
- Include all packaging, tags, stickers, and accessories
- Come with the original sales slip
- Not be engraved, resized, or otherwise modified
- Not be a custom or special order
In short, if the item looks exactly the same as when it arrived—and has all its bits and pieces—it’s probably returnable.
⚠️ Boutique returns follow a different process. If you bought from a Van Cleef boutique, contact the store directly to ask about their return policy.
How to Return Your Van Cleef Order
Van Cleef gives you two return options: by mail or in person at a boutique. Here’s how both work.
Option 1: Return by Mail (Using QR Code)
- Start your return
Visit Van Cleef’s return portal and choose “Return by Mail.” - Order Details: Fill in the Order Number and Email as shown in the screenshot below.
- Prepare your package
- Pack your item(s) in the original presentation box
- Include all accessories, documents, and tags
- Seal the box securely using the tamper-proof security tape provided
- Take a photo of:
- The item(s) you’re returning
- The sealed return package with the security tape
- Ship it
Go to your nearest FedEx location, show them the QR code, and they’ll take care of the rest. Return shipping is free when using Van Cleef’s prepaid label.
Option 2: Return in a Boutique
- Go to Van Cleef’s boutique locator
- Choose “Return in Store” on the return portal
- Bring your item, original packaging, and return slip to the boutique
- A personal advisor will assist you with your return
💡 Not all boutiques may accept returns, so it’s best to call the Client Relations Center first to confirm.
Want to Exchange Instead?
Exchanging your item is just as easy. Here’s how:
- Start online via the return portal and select “Return by Mail”
- Drop the item off at FedEx using the same QR code method
If the item was a gift:
- Call +1 (877) 826-2533 to request an exchange
- A representative will help complete the process
If the item was not a gift:
- The Client Relations Center will reach out within 24–48 hours to finalize the exchange
Gift Returns: How They Work
Yes, you can return or exchange a gift—but only within 30 days of delivery.
Here’s what you should know:
- If the gift recipient requests an exchange, they’ll either:
- Pay the difference if the new item costs more, or
- The original purchaser gets refunded if the new item is cheaper
- If the gift is just returned (not exchanged), the refund goes to the original buyer only
Refunds
After you submit your return request and send back the item, here’s what happens:
- Van Cleef performs a quality inspection
- If approved, your refund will be processed
- Expect your money back in your original payment method within 14 days
They’ll also send a Return Confirmation email to keep you in the loop.
How to Contact Van Cleef for Help
If you’re unsure about anything—or want help finding a boutique that accepts returns—Van Cleef offers several ways to reach out.
By Phone
+1 (888) 795-2533
- Monday to Friday: 9am – 9pm EST
- Saturday: 10am – 6:30pm EST
- Sunday: Closed
In Person
Use the boutique locator to find the nearest store and get help from a personal advisor.
✅ Pro Tips for Hassle-Free Returns
Even luxury returns don’t have to be stressful. Here are a few insider tips I recommend:
- Don’t skip the photos. Snap pictures of the item and the sealed box with the tape. It’s your backup in case something goes wrong during shipping.
- Use the prepaid label. It’s free, easy, and gives you peace of mind with tracking.
- Don’t delay. You have 30 days—but start your return process as early as possible to avoid last-minute headaches.
- Save your packaging. You’ll need the original box, documents, and even the tape!
- Check for alterations. If your item was resized or engraved, it’s not returnable—even if you never wore it.
Common Questions
Final Thoughts
Returning a luxury item like a Van Cleef & Arpels piece doesn’t have to be intimidating. As long as you follow the steps and meet the condition requirements, the process is smooth—and even free.
If you’re unsure at any point, their Client Relations Center is super responsive and helpful. Whether it’s a gift that didn’t hit the mark or an exchange for something that suits you better, Van Cleef makes it simple for U.S. shoppers to make it right.
