Uniqlo Return Policy: Simplified

Understanding Uniqlo return policy can help you return or exchange items smoothly. This guide explains all the important details about how to make returns and exchanges, along with FAQs to answer your common questions.

Overview of Uniqlo Return Policy

Return Requirements

To be eligible for a return or exchange, items must meet these conditions:

• Unwashed and Unworn: The item should not have been used.
• Tags Attached: All original tags must still be on the item.
• Unaltered: The item must not be changed in any way.
• 30-Day Window: You have 30 days from the original purchase date to return or exchange items.
  Example: If you bought something on July 10, the last day to return is August 9.

Exceptions (Items That Cannot Be Returned/Exchanged)

• Final Sale Items
• Innerwear: Includes underwear and bras.
• International Purchases: Items bought outside the U.S.
• Items not meeting the eligibility criteria above.

Special Holiday Return Policy

For the 2024 holiday season, Uniqlo is offering an extended return period:

• Items purchased between November 15, 2024, and December 24, 2024 can be returned within 60 days. Example: An item bought on November 22, 2024, can be returned until January 20, 2025.
• Items purchased outside this period follow the standard 30-day return window.

How to Return Items

In-Store Purchases

• Where to Return: You can return in-store purchases to any Uniqlo store in the U.S.
• What to Bring: The original receipt is required.

Online Purchases

• Payment Method Rules:
  • If you paid with a credit/debit card, Klarna, PayPal, Apple Pay, Samsung Pay, or Google Pay, you must return items via mail.
  • Returns are not accepted in stores for online orders.
• Steps for Mailing Returns:
  1. Login to your account and check your Order History.
  2. Generate a prepaid return label from your order history.
  3. Pack your items securely.
  4. Attach the return label to the package.
  5. Drop the package at FedEx or USPS.

Important: A $7 return fee is deducted from your refund for mail-in returns.

Return Deadlines

• Online orders must be mailed out by the last day of the return period.
  Example: If the return period ends on August 9, you must ship the items on or before that date.

Exchanges

In-Store Exchanges

• Items bought in U.S. Uniqlo stores can be exchanged at any U.S. Uniqlo location.
• You need to bring the purchase receipt and original payment method.

Online Exchanges

There are two options:

• At Uniqlo Stores:
  • Exchange for the same item in a different size or color.
  • If you want a completely different item, you need to request a return and place a new order.
• Through Uniqlo.com:

Follow these step-by-step instructions to exchange an item online:

1. Log into Your Uniqlo Account
   • Ensure you’re logged in to access your order history and exchange options.
2. Go to Your Order History Page
   • Navigate to the “Order History” section of your account.
3. Select the Order You Want to Exchange From
   • Locate the order that includes the item you want to exchange. Click “Exchange or Return” next to it.
4. Choose the Item to Exchange
   • Find the specific item within the order and click “Exchange or Return” next to it.
5. Start the Exchange Process
   • Click the “Exchange” option and then hit “Continue” to proceed.
6. Select the Exchange Option
   • Click the “Exchange for a Different Color/Size” button to proceed with your selection.
7. Provide a Reason for the Exchange
   • Select the reason for your exchange from the provided options, then click “Continue”.
8. Choose the New Size or Color
   • Select the size and color of the item you wish to receive.
   • If you originally purchased multiple quantities, confirm the correct number of items for the exchange.
9. Review Your Selection
   • Click “Check Selection Details” to confirm your updated item information.
   • Repeat steps 3–8 if you want to exchange multiple items.
10. Finalize the Exchange Form
    • Scroll down and click “Check Form Details” to review the form.
11. Verify Delivery and Payment Details
    • Confirm your delivery address and enter your credit card information.
      Note: Your card information is required to process the exchange, but it won’t be charged unless necessary for specific scenarios like price adjustments.
12. Submit the Exchange Request
    • Click “Submit Form” to finalize the exchange request.

After Submission

• Return the Original Items:
  • Use the return label provided in your package to mail back the items you’re exchanging.
• Processing and Refunds:
  • Once the warehouse receives and processes your returned items, you will be refunded to your original payment method.

Important Notes

• The price for your exchanged item will reflect the original purchase price.
• Ensure all items being exchanged meet Uniqlo’s return and exchange requirements (e.g., unwashed, unworn, tags attached).

This detailed process makes exchanging items online smooth and straightforward!

1. At Uniqlo Stores:
   • Exchange for the same item in a different size or color.
   • If you want a completely different item, you need to request a return and place a new order.

Refund Process

• Once the returned items arrive at Uniqlo’s warehouse, processing can take 2 to 7 business days.
• Refunds are issued to the original payment method.
• Allow up to 7 additional days for shipping time if mailing returns from a distant location.

Tips for Multiple Orders

• Items from multiple orders can be returned together in one package.
• Generate a return label for each order and include all labels in the package. Attach one label to the outside.
• The $7 return fee applies only once when combining orders.

If you have any more questions about the returns, you can visit Uniqlo return policy on their website.

Contact Us

If you need help with returns, exchanges, or have any other questions, you can reach out to Uniqlo’s customer support team. Here are the available options:

1. Live Chat Support

• Availability:
  Monday to Sunday, 9:00 AM – 9:00 PM ET.
• How to Access:
  Visit the Uniqlo Support Page and click on the Live Chat option to connect with a representative.

FAQs

Key Points to Remember

• Items must meet return requirements (unworn, unwashed, tags attached, etc.).
• Online returns must go through mail and require a $7 fee.
• Extended return periods are available for holiday purchases.
• Refunds can take up to 14 days, including shipping and processing time.

This guide covers everything you need to know about Uniqlo return policy. Whether returning or exchanging, following these steps ensures a smooth process!