ThredUp Return Policy: A Simple Guide

ThredUp is one of the biggest online thrift stores for women’s and kids’ secondhand clothing. If you’ve ordered something that doesn’t quite fit or feel right, you’re probably wondering: can I return this?

Good news — you usually can. But there are a few important rules. I’ll walk you through everything step by step, so you don’t miss your return window or lose your refund.

ThredUp Return Policy At a Glance

Who Can Return Items — And How

If You Live in the 48 Contiguous United States:

You’ll get access to a prepaid USPS return label when you request a return. Just:

• Log into your ThredUp account
• Go to your Returns page
• Select the items you want to send back
• Choose your refund option
• Download and print your return label
• Send your package to the address provided on return label.

You can return multiple items in one box — just make sure to include all return slips inside.

If You Live in Alaska, Hawaii, Puerto Rico, or Internationally:

ThredUp does not provide a return label. You’ll need to:

• Pay for return shipping on your own
• Mail the package to:

ThredUp Returns  
580 Horizon Dr, Suite 200  
Suwanee, GA 30024

You’ll still need to start your return through your ThredUp account and download the return paperwork. Just print the slips and include them with your return.

Important: Keep your shipping receipt and tracking number in case anything goes wrong.

How Long Do You Have to Return an Item?

You must return the item within 14 calendar days of the delivery date. That means your return must be scanned by shipping provider within that time. If it’s late, your return will be canceled.

If you’re mailing your return yourself (outside the 48 U.S. states), the postmark date matters — ship it as soon as you can to be safe.

Refund Options: What You’ll Get Back

You’ll choose how you want to be refunded when you submit your return online.

Option 1: ThredUp Credit

• Free return shipping
• No deduction from your refund
• You get store credit to spend on ThredUp again
• Once processed, cannot be changed to cash or card

Option 2: Original Form of Payment

• You’ll get your money back to your credit card, PayPal, or original payment method
• $10.99 return label fee will be deducted from your refund
• If you’re returning from outside the 48 U.S. states, you must pay for your own shipping

Tip: If you’re planning to shop again anyway, ThredUp Credit is the smarter (and cheaper) choice.

Refunds

Once ThredUp receives your return and processes it, here’s what happens:

• ThredUp Credit: Refund shows in your account in 5–7 days
• Original Payment: Add another 3–5 business days after processing for your bank to post it

You’ll also get a confirmation email once your return is complete.

Important Return Conditions

To make sure your return gets accepted:

• Items must be in the same condition you received them in
• Don’t remove tags or wash the clothes before deciding to return
• Final Sale items cannot be returned — check for this label when buying

What If Your Item is Wrong or Damaged?

If something is off — like you got the wrong size, color, or the item is damaged — you can still return it. Even if it’s marked Final Sale.

Here’s what to do:

1. Log into your account
2. Go to your Returns page
3. Select the item and choose the option that says it was not as described
4. Submit the return and follow the steps

ThredUp’s team checks returned items and takes these issues seriously. If something seems unfair, contact them (details below).

Restocking Fee

Every return is subject to a $3.99 restocking fee, no matter which refund option you choose. This fee helps cover the cost of putting items back online.

Yes, even if you’re using store credit — the restocking fee still applies.

Can You Change Your Refund Type Later?

Only if the return hasn’t been mailed yet.

If you picked ThredUp Credit and now want a refund to your card — or the other way around — you can contact Customer Support before shipping the return.

Once your return is processed, you cannot switch refund methods. So double-check your choice before printing that label!

How to Contact ThredUp for Help

If you run into any trouble — wrong item, refund issues, tech glitches — ThredUp’s customer support can help.

How to Reach Them:

• Live Chat on their website
• Best times to contact:
  • Monday to Friday: 6 AM to 9 PM (PST)
  • Saturday & Sunday: 6 AM to 7 PM (PST)

There’s no phone number, so online is the way to go.

Pro Tips for Hassle-Free ThredUp Returns

As someone who shops (and returns) often, here are some personal tips to keep your ThredUp experience smooth:

1. Don’t throw away packaging right away – You might need it if you return something.
2. Always check for “Final Sale” before clicking buy – No returns allowed on those.
3. Send all returns together – You can combine multiple returns in one package. Just include all the return slips!
4. Print from a desktop browser – Return label not showing? Try refreshing or switching devices. Labels don’t always load on mobile.
5. Cashing out soon? Wait on returns – If you have earnings and you’re expecting a refund in credit, cash out first. Otherwise, your refund might get used up right away on your next order.

Common Questions

Final Thoughts

ThredUp’s return policy is fairly simple once you get the hang of it. The 14-day deadline is firm, and Final Sale means Final Sale — no exceptions. But you’ve got some flexibility with how you want to be refunded, and returns are easy to start online.

As long as you act quickly, choose your refund method carefully, and keep items in the same condition you got them, you’ll be just fine.

Happy thrifting — and may all your secondhand finds be keepers!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official ThredUp website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting ThredUp Customer Service directly is the best resource.