Temu Return Policy: Simplified

If you’ve ever shopped on Temu, you know it’s packed with deals on just about everything – from phone cases to cozy sweaters to kitchen gadgets. But what if something doesn’t work out? Maybe the size is off, or the color isn’t quite right. Don’t worry – I’m here to break down Temu return policy in the easiest way possible for you.

Let’s go over all the key details together so you know exactly what to expect (and what to avoid!).

Temu Return Policy Overview

What Can and Can’t Be Returned

Not everything on Temu is returnable. Here’s what you need to know:

Items You Can’t Return

• Clothes that have been worn, washed, or damaged.
• Items missing tags or hygiene stickers.
• Food and groceries.
• Certain personal care and health items.
• Customized products and some free gifts.
• Some underwear orders.

Items You Can Return

Most items in new condition with tags and barcodes still on can be returned within 90 days. For electronics, the return window can vary (45, 60, or 90 days), depending on the seller.

Tip: Always check the product listing if you’re unsure about return eligibility!

Step-by-Step: How to Make a Return on Temu

Temu makes it pretty easy, especially if you follow the steps carefully. Here’s how to do it:

Return Process Breakdown

1. Log in to your Temu account (or click “Save Your Order” in your order email) on Temu’s website or app.
2. Find the order and click “Return/Refund”.
3. Choose the items you want to return and pick a reason.
4. Depending on your reason, you might need to give extra info or upload a photo.
5. If Temu says no need to return, just choose how you want your refund: credit or original payment method.
6. If you do need to return the item:
   • Choose your return and refund method.
   • You’ll get a return label – download it and print it out.
7. Pack all your return items together in one box, with barcodes included.
8. Drop it off at the nearest USPS or UPS.
9. Make sure to send it within 14 days of submitting your return request.
10. Done! Now just wait for your refund.

Expert Tip: If an item doesn’t have a barcode, put it in a transparent bag inside your return box. This helps them process your refund faster.

What If You’ve Already Made a Return on the Same Order?

You can still return more items if you’re within the return window. But only your first return per order is free.

• Second and later returns? You’ll be charged $7.99 + tax, which is taken out of your refund.
• You can reuse Temu’s return label.

Pro Shopper Tip: Try to return everything in one go to avoid extra charges.

Special Cases

Oversized or Remote Area Returns

If the item is oversized or you’re in a remote area:

• You might have to ship it yourself.
• Temu will reimburse you after they get the item and inspect it.

Partial Refunds Without Return

Sometimes, Temu will offer a partial refund and let you keep the item. But heads up: that still counts as your one free return for the order.

Refund Options and Timing

Temu offers different refund methods. Here’s what you need to know:

1. Advanced Refunds:
   • Issued after you drop off the package.
   • If items don’t pass inspection, your original payment method may be charged.
2. Instant Refunds:
   • Provided before returning items, depending on your shopping history.
   • Same condition as advanced refunds.
3. Regular Refunds:
   • Processed after the warehouse receives and inspects the items.
4. Damaged or Used Items:
   • Refund amount may be reduced for items that are used, damaged, or improperly packaged.
5. Missing Items or Packages:
   • Report missing items through the Support Center.
   • For packages marked delivered but not received, contact customer service.
6. Non-Refundable Charges:
   • Original shipping fees, import taxes, and insurance costs.
   • Sign-on-delivery fees, if the items were successfully delivered.

Where Does the Refund Go?

• You can choose to get it back to your original payment method or as Temu credits.
• Temu credits are faster and never expire – but can’t be turned into cash.

Refunds usually take 5 to 14 business days, but some banks can take up to 30 days.

Refund Timeline

Here’s how long it takes for refunds to appear, depending on the payment method:

Exchanges

Can You Exchange Items on Temu?

No Traditional Exchanges

Temu does not allow traditional exchanges (like swapping a shirt for a different size or color). If you need a different item, you’ll need to:

1. Return the original item (as long as it’s eligible).
2. Wait for your refund to be processed (or choose Temu credit for faster reuse).
3. Place a new order for the item you want instead.

So technically, yes – you can “exchange” something – but you do it by returning and reordering

Here’s How to Do a Return-Based Exchange:

Let’s say you got a jacket that’s too small. Here’s what to do:

• Step 1: Go to your Temu account > “Your Orders.”
• Step 2: Select the order and click Return/Refund.
• Step 3: Follow the prompts to return the item.
• Step 4: Choose whether you want the refund back to your original payment method or as Temu credit.
  • Temu credits are faster, so you can re-purchase right away.
• Step 5: Once your return is accepted, use your refund to order the correct size or item.

Pro Tip: If your item was part of a sale or limited-time deal, don’t wait for the refund to reorder. You might want to buy the new item right away and get the refund later.

Damaged, Wrong, or Missing Items? Here’s What to Do

Damaged or Not As Described

If you get something broken or just not like what you ordered:

• Go to your Temu account.
• Select “Return/Refund” and explain the issue.
• Upload photos if needed.
• Choose refund type.

Wrong Item or Missing Item

If you got the wrong thing or something is missing:

• Click “Return/Refund” on the order.
• Choose “Wrong item was sent” as your reason.
• Upload photos and submit.
• Follow the usual return steps.

Item Says Delivered But You Didn’t Get It?

You can still request a refund:

• Find the order in your support center.
• Choose “Package shows delivered but not received”.
• Temu will take it from there.

Price Drop After You Buy? You Might Get Money Back

Temu offers price matching if the same item (same seller, size, and color) is cheaper within 30 days of purchase.

How to Request It:

1. Go to “Your Orders”.
2. Click the order.
3. Select “Price Adjustment”.

Easy savings!

Pro Tips for Hassle-Free Returns

Here are some of my favorite pro-level tips to avoid return drama:

• Tip #1: Don’t toss those barcodes! Keep them until your refund is fully processed.
• Tip #2: Take photos of your items before you return them, especially electronics or damaged goods. This protects you in case something goes wrong.
• Tip #3: Always use Temu’s return label – and ship from the U.S. only. Their return labels don’t work overseas or on military bases.
• Tip #4: You’ve got 14 days after submitting a return request to mail it out. Don’t miss that window or your refund could be denied.
• Tip #5: Want to return worn clothes? Nope. If you’ve worn or washed it – even once – it’s no longer returnable.

For any other return and refunds related query, you may reach out to Temu’s Customer Service team by visiting their Contact Us page.

Common Questions

Final thoughts

Temu’s return policy is actually pretty fair – as long as you follow the steps and return items in good condition. The 90-day window gives you plenty of time, and that first free return per order is a great perk.

Just remember: send your returns back within 14 days of starting the process, and bundle everything in one shipment when you can.

Happy shopping (and hassle-free returning)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Temu website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Temu Customer Service directly is the best resource.