SSENSE Return Policy: Simplified

If you shop at SSENSE, knowing their return policy is very important. This guide explains every detail of SSENSE Return policy, so you’ll know what to do if you need to return something. Let’s explore everything step by step.

Key Points About SSENSE Return Policy

• Free Returns: Available in Canada, the U.S., and Japan.
• Return Window: You have 30 days from the delivery date to request a return.
• Original Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Final Sale Items: Cannot be returned (e.g., face masks, sexual wellness toys, dangerous goods).
• No Exchanges: SSENSE doesn’t offer direct exchanges; you’ll need to place a new order after returning your item.
• Refunds: Issued to the original payment method after a quality check. Processing takes up to five business days.

How to Initiate a Return

1. For Account Holders:
   • Log in to your SSENSE account. As shown in the below screenshot.
   • Go to the Order History section.
   • Click Return Order and request a prepaid return label.
   • Follow the instructions in the email to complete your return.

2. For Guest Orders:
   • Create an SSENSE account using the same email you used for the order.
   • Access your Order History and request a return.
   • Alternatively, contact Customer Care for assistance.
3. International Customers (Excluding Japan and Hong Kong):
   • You’ll need to pay for return shipping.
   • Use your local postal service for standard shipping.
   • Insure your package and get a tracking number for safety.

Return Conditions

To ensure your return is accepted, follow these guidelines:

General Rules

• Items must be in original, unused, and unaltered condition.
• Keep all tags and packaging intact.
• Submit your return request within 30 days of delivery.

Special Cases

• Footwear:
  • Try on with clean socks on a carpeted surface to avoid damage.
  • Return in the original shoe box placed inside another shipping box.
• Intimate Apparel & Swimwear:
  • Hygienic protection stickers must remain intact.
  • Items must be unworn.
• Apparel:
  • Ensure no stains from deodorant, makeup, or perfume.
• Technology:
  • Return with all manuals, accessories, and packaging.
  • If sealed on arrival, the seal must remain unbroken.
• Self-Care Products:
  • Must be unused, sealed, and in original packaging.

Items That Cannot Be Returned

SSENSE clearly states that certain items are final sale, meaning they cannot be returned:

• Dangerous Goods: Fragrances, candles, oils, and products with pressurized contents or batteries.
• Sexual Wellness Toys: Due to health and safety reasons.
• Face Masks and Face Coverings: For hygiene purposes.

Refunds

• After receiving and inspecting the returned item, SSENSE will process a refund.
• Refunds are made to the original payment method.
• Allow up to 5 business days for processing. Additional time may be needed for banks to reflect the transaction.
• Shipping fees are not refundable.

Damaged or Defective Items

If you receive a damaged or defective item, follow these steps:

• Contact SSENSE’s Customer Care team immediately.
• Provide details and, if possible, include photos of the damage.
• Customer Care will guide you on how to proceed.

Frequent Returns

SSENSE allows flexible returns but monitors accounts for excessive return activity. If they notice frequent returns that violate the policy, they might block your account or cancel future orders.

Exchanges

SSENSE does not offer exchanges. If you want a different item, return your current one for a refund and place a new order.

Important Notes

• Proof of Return: Always keep the return postage receipt until your refund is processed.
• Rejected Returns: Items that don’t meet return conditions will be sent back without a refund.

If you have any more questions about the returns, you can visit SSENSE return policy on their website.

FAQs About SSENSE’s Return Policy

Summary

SSENSE’s return policy is straightforward but has specific rules you need to follow. Make sure you check the conditions carefully before starting a return. By doing so, you can enjoy a smooth shopping and return experience.

Let me know if you’d like any additional changes or details!