Spencers Return Policy: Return with Ease

Spencer’s is known for its edgy, fun merchandise—from quirky gifts to bold fashion and unique accessories. But if something doesn’t work out, don’t worry. Spencer’s does allow returns and exchanges, both online and in-store, if you follow their rules.

Let’s break it all down in the simplest way possible.

Overview of Spencers Return Policy

Online Orders: How Returns Work

What You Can Return

You can return any unused and unworn items in their original packaging within 30 days of when you received them. But make sure it’s not in the list of non-returnables (more on that below).

Heads-up: Shipping fees—both ways—are non-refundable.

Steps to Return an Online Order

1. Log into your Spencer’s account.
2. Go to your recent orders and select the item(s) you want to return.
3. If you don’t have an account, you can look up your order here as shown in the below screenshot.

4. Follow the steps and print your return slip.
5. Pack the items with the slip and ship them to the return address provided.
6. You must prepay for shipping—no CODs accepted.
7. Use a trackable service and keep the tracking number.
8. Once Spencer’s gets your return, the refund should show up in 5–7 business days.

Tip: If you paid with a gift card, your refund will go back to that gift card.

In-Store Returns: Even Easier

If you live near a Spencer’s store, you can return eligible items in person—even if you bought them online.

In-Store Return Instructions

1. Print your return slip from your account or order lookup page.
2. Bring the product and printed slip to your nearest store.
3. Spencer’s will credit your original form of payment (card or PayPal).

No receipt? You’ll get store credit for the item’s current selling price.

No cash refunds. Even if you paid in cash, your return goes on a Spencer’s gift card.

What You Can’t Return

Spencer’s has a strict list of non-returnable items, whether bought online or in-store:

• Intimate products
• Wigs
• Body jewelry
• Custom-made items
• Seasonal merchandise
• Clearance or final sale items

So if you’re buying those, just be 100% sure before hitting “Checkout.”

Exchange Policy (Online and In-Store)

If you want to exchange something you ordered online, here’s the process:

How to Exchange an Online Purchase

1. Place a new order for the item you want instead.
2. Return your original item for a refund, following the return steps.
3. Spencer’s will not hold inventory or do a direct swap—this is to make sure they don’t run out of stock.

Exchange In-Store

Prefer to handle it in person? You can also exchange your item at any Spencer’s store.

Just bring:

• The item you want to exchange
• Your order confirmation

If you don’t have proof of purchase, the item will be exchanged at the current selling price.

Refunds

Refunds are issued within 5–7 business days after Spencer’s gets your return.

• Credit/debit cards will be refunded to the original card.
• If you used PayPal, the money goes back to the card linked to your PayPal account.
• Gift card purchases will be refunded back to that gift card.

They don’t offer cash refunds—not even for in-store purchases.

How to Contact Spencer’s for Help

Need help with a return or exchange? Spencer’s has live chat support!

Here’s how to reach them:

1. Go to SpencersOnline.com.
2. Click the Live Chat link at the top of the page.
3. Have your order number ready so they can assist you faster.

Special Policies for Different Products

Some products have special return policies:

• Intimate Products and Wigs: These items cannot be returned or exchanged.
• Body Jewelry: Spencer’s offers a lifetime happiness guarantee on all body jewelry. If you’re unhappy with your jewelry, they will replace or exchange it.
• Custom Products and Clearance Items: These items are non-returnable and non-refundable.

FAQs

Final Thoughts

Spencers return policy is pretty fair as long as you stick to their rules. Just don’t expect to return body jewelry or anything you’ve worn. They give you 30 days, but I always recommend starting the return ASAP—especially if you’re mailing it back.

Whether you’re shopping for yourself or grabbing a hilarious gift for a friend, it’s good to know you’ve got return options. And now, you know exactly how to use them.