Spencers Return Policy: Return with Ease

Welcome to our guide on Spencers return policy! In this article, we’ll explain everything you need to know about returning items to Spencer’s. We’ll break it down into simple steps so you can easily understand how to return, exchange, or get a refund for your purchases. Let’s get started!

Overview of Spencers Return Policy

Spencer’s wants you to be happy with your purchase. If you need to return an item, they make it easy to do so. Here are the key points:

1. Return Window: You can return items within 30 days of receiving them.
2. Spencer’s allows exchanges for holiday merchandise, provided it is in sellable condition and accompanied by a receipt. However, refunds for holiday items will not be processed after Friday, December 6th.
3. Item Condition: Items must be unworn and unused in their original packaging.
4. Non-Returnable Items: Intimate products, wigs, body jewelry, custom products, seasonal items, and clearance merchandise cannot be returned.
5. Shipping Charges: Spencer’s does not refund original or return shipping charges.

How to Return an Item

There are two main ways to return an item to Spencer’s: online or in-store. We’ll walk you through both methods.

Spencers Online Return policy

If you bought something from Spencer’s online store, follow these steps to return it:

1. Log In to Your Account:

• Go to Spencer’s website and log in to your account.
• If you don’t have an account, you can search for your order number here. Mention your Order number, email address and zip code to locate the order without logging to your account.

2. Select Items to Return:

• Review your recent orders and choose the items you want to return.
• Follow the instructions to process the return and print your return slip.

3. Prepare Your Package:

• Include the items and the printed return slip in the package.
• Ship the package using a carrier of your choice. Make sure to prepay the shipping charges and request a tracking number.

4. Shipping Address:

• Send the package to the address provided by Spencer’s during the return process.

5. Refund Processing:

• Refunds are usually processed within 5-7 business days after the package arrives at Spencer’s warehouse.
• Items bought with a gift card will be refunded to that card.

In-Store Returns

If you prefer to return your online purchase at a Spencer’s store, here’s what to do:

1. Log In to Your Account:

• Log in to your account on Spencer’s website.
• Select the items you want to return and print the return slip.

2. Visit a Store:

• Take the items and the return slip to a nearby Spencer’s store.
• Use this link to find the closest store.

3. Receive Your Refund:

• Refunds will be credited to the original payment method used.
• If the purchase was made with PayPal, the refund will be issued back to the credit/debit card present.

Important Notes on Returns

• Non-Returnable Items: Intimate products, wigs, body jewelry, custom products, seasonal items, and clearance merchandise cannot be returned.
• Refund Timeframe: Refunds typically appear within 5-7 business days for online returns and 2-3 business days for in-store returns.
• Shipping Charges: Spencer’s does not refund the original or return shipping charges.

How to Exchange an Item

If you need to exchange an item, here’s what you should do:

1. Place a New Order:

• First, place a new order for the item you want as a replacement. This ensures that the new item is available and can be shipped to you right away.

2. Return the Original Item:

• Follow the steps outlined in the “How to Return an Item” section to send back the original item for a refund.

In-Store Exchanges

To exchange an item in-store, follow these simple steps:

1. Visit a Store:

• Bring the item you want to exchange and your order confirmation to a nearby Spencer’s store.
• Use this link to find the closest store.

2. Complete the Exchange:

• The store staff will help you find a replacement item of equal value.
• Remember, shipping charges cannot be refunded.

Special Policies for Different Products

Some products have special return policies:

• Intimate Products and Wigs: These items cannot be returned or exchanged.
• Body Jewelry: Spencer’s offers a lifetime happiness guarantee on all body jewelry. If you’re unhappy with your jewelry, they will replace or exchange it.
• Custom Products and Clearance Items: These items are non-returnable and non-refundable.

FAQs

By following these guidelines, you can easily handle returns, exchanges, and refunds at Spencer’s. They aim to make the process as simple and convenient as possible, ensuring you have a positive shopping experience.

Happy shopping!