Sezane Return Policy [U.S.]: A Comprehensive Guide

Sézane is a beloved Parisian brand known for its timeless, chic clothing and accessories. While their fashion is elegant, their return policy is refreshingly down-to-earth — once you understand the details.

If you’re shopping from the U.S. and wondering how to return a Sézane item, this guide will walk you through everything step-by-step. I’ll break down Sezane return policy in a simple way, so you can shop (and return) with confidence.

Sezane Return Policy Overview (U.S.)

Here’s a table with the basics at a glance:

Step-by-Step: How to Make a Return from the U.S.

Returning a Sézane item is straightforward if you follow the right steps. Here’s what to do:

1. Start Your Return Online

• Log in at sezane.com or on the Sézane app.
• Go to My Account > My Returns.
• Click “Make a return”, select your order, and follow the prompts.
• You’ll receive a return label by email (or you can use the one in your package).

2. Pack It Up Right

• Choose any box — just make sure it’s sturdy.
• If reusing the original box, remove the old shipping label.
• Items must be in original condition with tags, accessories, and packaging intact.
• For Sézane x Les Composantes pieces, use the original packaging.

3. Drop Off with UPS

• Use a UPS drop-off location (you can find one here).
• Declare your return as “return of goods” to avoid customs charges.
• Make sure the return is dropped off within 30 days of delivery.

Special Return Conditions You Should Know

Returning a Faulty Item? Here’s What to Do

If your Sézane piece arrived damaged or isn’t quite right, there’s a special return process just for that. Don’t use the return label included in your package — it may slow things down.

If You Just Received the Item

• Fastest Option: Visit a Sézane Conciergerie in person for immediate help.
• Remote Option:
  1. Click the “CONTACT US” button on their contact page.
  2. Upload photos of:
     • the faulty item
     • the item label
     • and include your order number.
  3. Sézane will email you a special return form.
     (You need this form — returns without it can take longer to process.)

If You’ve Already Worn the Item

• The process is the same!
• You can still return worn items if they’re faulty — Sézane understands that issues sometimes show up after wear.
• Just follow the same steps listed above, either in person or online.

Note: This applies to purchases made on sezane.com, via the Sézane app, or at one of their Appartements (not Le Bon Marché)

Final Sale Items

Some pieces — especially from the Archives collection — are marked as “Final Sale – No Exchanges or Returns.” These can’t be returned unless they’re damaged or incorrect.

Pro Tip: Always check the product listing. If it says “Final Sale,” it’s yours to keep!

Gifted Items

If you’re returning your entire order, you must return any free gift that came with it.

Le Bon Marché Purchases

Items bought at Le Bon Marché in Paris? They must be returned there — not via the U.S. process.

Can You Make a Second Return at Sézane ?

Yes — but there’s a catch.

• First return is free.
• Second return (from the same order) is at your expense unless you return it in person at a Sézane Appartement or Conciergerie.

How to Make a Second Return (U.S.)

1. Go to My Account > My Returns again and start the second return.
2. Pack the item with the second return form (get it here).
3. Send the parcel to:

UKP Worldwide Sezane  
40 Kingsbridge Rd  
Piscataway, NJ 08854  
Kuehne + Nagel ℅ Sezane

4. Pick any shipping service.
5. Keep proof of postage until your refund is completed.

No Exchanges — Just Reorder

Sézane doesn’t offer direct exchanges online. If you want another size, style, or color:

• Return the item.
• Then place a new order.

Good News: If you’re doing this for a size exchange, Sézane will cover shipping fees for the new order! Just reach out to their team for help.

Refund Timeline and Method

Once Sézane receives your return at their Atelier, here’s what happens:

• Refund is processed within 5 days.
• It can take up to 5 more business days to show in your account.
• Refunds go back to the original payment method.
• If you asked for a credit note, it’ll be added to your Sézane account.

You’ll get:

• One email confirming they received your return.
• A second email when the refund is processed.

Cash Refunds

If you paid with cash in-store, you’ll receive store credit unless returned directly to a Conciergeries or apartments for cash.

Cancelling or Changing Your Order

You have 1 hour after placing an order to:

• Cancel it.
• Change the delivery address.

Go to My Account > My Orders to make the change.

After an hour? It’s locked in — but you can always return it later.

What If You Miss the 30-Day Window?

If your 30-day window has closed, Sézane gives you another option.

Through a partnership with Poshmark, you can resell Sézane items. Bonus: 5% of your sale goes to the Women’s Cancer Research Fund via Sézane’s DEMAIN program.

How It Works:

1. Go to My Account > My Orders.
2. Click “Offer a second life” next to your item.
3. Select “Resell on Poshmark.”
4. You’ll be redirected to Poshmark with a pre-filled listing.

Note: This is only available for U.S. customers and doesn’t include authentication.

How to Contact Sézane for Help

If something’s not right — like a faulty item or a confusing return — here’s how to reach them:

Best Way to Contact:

Go to their Contact Page

You can also:

• Start a return for a faulty item here
• Browse their Help Center for answers

Common Questions

Pro Tips for Hassle-Free Returns

Here are a few tricks:

• Start your return as soon as possible. Don’t wait — that 30-day timer flies by!
• Reuse the original box to reduce waste — just remember to remove the old label.
• Always keep proof of postage until your refund lands.
• Returning a full order? Don’t forget to toss in any gift items, too.
• Watch your email. That’s how you’ll know your return was received and refunded.

Wrapping Up

Sezane makes returning items straightforward with their clear policies and easy online process. Remember to keep your items unworn and in original condition, and act within 30 days of receiving your order.

If you follow these steps, returning an item will be stress-free! With this guide, shopping at Sezane should be enjoyable and worry-free!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Sezane website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Sezane Customer Service directly is the best resource.