Sezane Return Policy [US]: A Comprehensive Guide
Wondering how to return your Sézane items? Discover a detailed, step-by-step guide to Sézane return policy, including refunds, exchanges, and FAQs
Shopping with Sézane is a delightful experience, and knowing their return policy makes it even better. In this blog, we will walk you through every detail of Sézane return policy, ensuring a smooth process if you ever need to return something. We’ve broken down everything into simple sections for easy understanding.
Return Policy Overview
Here’s a quick look at return policy in a table format:
| Aspect | Details |
|---|---|
| Return Window | 30 days from receiving your order |
| Condition of Items | Must be in original, unworn condition with all labels and accessories attached |
| Customized Items | Cannot be returned |
| Les Composantes Pieces | Must be returned in original packaging |
| Gift Items | Must be returned if the entire order is being returned |
| Faulty Items | Require special processing—do not use the label included in the package |
| Return Locations | Items can be returned online, at Sézane’s Appartements, or Conciergeries |
| Refund Time | Up to 10 working days (5 days for processing + 5 days for bank clearance) |
| Exchange Policy | Exchanges are not available; place a new order for size, color, or style changes |
| Free Returns | First return for each order is free, but second returns are at your own expense |
How to Return Your Sézane Purchase
Returning an item to Sezane is simple. Here’s how you can do it step by step:
1. Check Your Return Window
You have 30 days after receiving your order to make a return. Make sure you act quickly!
2. Prepare Your Item for Return
- The item must be in its original condition.
- All tags and accessories should still be attached.
- Customized items cannot be returned.
3. Create Your Return Online
- Log into your account on Sezane’s website or app.
- Go to “My Account” and select “My Returns.”
- Click on “Declare a Return” and choose the order number you want to return.
4. Pack Your Return
- Use any box you have at home to pack your items.
- Attach the return label that was included with your order or print one from your account.
5. Send Your Parcel
- Drop off your parcel at a UPS collection point within 30 days.
- Keep proof of postage until you get your refund.
Special Cases for Returns
Returning Faulty Items
If you think an item is faulty:
- Do not use the standard return label.
- Contact Sezane support with photos of the item and your order number.
- They will send you a specific return form to use.
Second Returns
You can only make one free return per order. If you need to return an item again from the same order:
- You will have to pay for shipping.
- Follow the same steps for returns as explained above.
- Use the mode of transport of your choice to make your return.
- Drop off your parcel within 30 days and keep proof of postage until you get your refund.
- Return the parcel to the following address, by slipping the attached form into the parcel:
40 Kingsbridge Rde
Piscataway, NJ 08854
Kuehne + Nagel ℅ Sezan
Refunds
Once Sezane receives your returned item:
- Your refund will be processed within up to 5 days.
- You’ll get an email confirming they received your parcel and another when your refund is complete.
If you paid with cash in-store, you’ll receive store credit unless returned directly to a Conciergeries or apartments for cash.
Exchanges
Sezane does not offer direct exchanges. If you want a different size or color:
- Return the item using the steps above.
- Place a new order for the desired item.
If you are returning for a size exchange, contact customer service after placing your new order, and they may reimburse shipping costs.
What If You Miss the 30-Day Window?
If your order is past the 30-day return mark, Sezane invites you to explore their partnership with Poshmark. This allows customers to resell items that are no longer eligible for returns. You can find additional information on how to resell your items through Poshmark on their website.
If you have any more questions about the returns, you can visit its return policy on their website.
Customer feedback on Sezane return policy
Here’s a summary of customer feedback on Sezane’s return policy for US customers based on discussions from Reddit:
- Flexibility in Returns:
- Several customers expressed that Sezane is generally flexible with their return policy. Users reported successful returns even after exceeding the stated return window, suggesting that the company may allow some leniency in practice.
- Customer Service Experience:
- Feedback on customer service is mixed. While some users found support through WhatsApp to be responsive and helpful, others reported delays in communication and issues with refunds not being processed promptly. Some had to escalate their concerns through PayPal disputes due to lack of response from Sezane.
- Refund Processing Issues:
- A recurring theme is frustration over refund processing times. Some customers indicated that they waited weeks for refunds after returning items, leading to concerns about the reliability of the process. Others noted that they had to follow up multiple times before receiving their refunds.
Overall, while many customers appreciate Sezane’s clothing quality and style, there are notable concerns regarding the clarity and efficiency of their return policy and refund process. Customers are advised to keep track of their return timelines and maintain communication with customer service if issues arise.
FAQs
Wrapping Up
Sezane makes returning items straightforward with their clear policies and easy online process. Remember to keep your items unworn and in original condition, and act within 30 days of receiving your order.
If you follow these steps, returning an item will be stress-free! With this guide, shopping at Sezane should be enjoyable and worry-free!
