SCHEELS Return Policy [2025]: A Simple guide
Scheels return policy made simple! Learn about their 90-day window, free mail-in returns & items you can’t return in this stress-free guide.
SCHEELS is a popular sporting goods store that’s all about giving customers the best retail experience. Whether you’re shopping for outdoor gear, apparel, or sports equipment, it’s nice to know that you can make returns or exchanges easily if something doesn’t work out. Here’s a full breakdown of the SCHEELS return policy—explained in the simplest way possible.
Quick Look: SCHEELS Return Policy Overview
Here’s a handy table with the most important return facts at a glance:
| Return Feature | Details |
|---|---|
| Return Window | 90 days from purchase |
| Return Condition | Must be in the same condition as received |
| Proof of Purchase Needed? | Yes (receipt or order confirmation). Without it, a valid ID is required |
| Refund Method | Original payment method or SCHEELS gift card |
| Free Returns? | Yes, mail-in returns are free |
| Return in-store? | Yes, allowed for both in-store and online orders |
| Non-returnable Items? | Firearms, ammunition, autographed items, opened LEGO sets, and more |
| Returns After 90 Days? | Case-by-case basis |
| ID Required Without Receipt? | Yes |
The Basics of SCHEELS Return Policy
Here’s a simple summary of the main return rules to get you started:
SCHEELS gives you 90 days to return or exchange your item. That’s three full months to decide if something’s not quite right.
After 90 days? Returns are handled case-by-case. So it’s not guaranteed, but they’ll try to be fair.
Your refund will go back to your original payment method. If you don’t have a receipt or proof of purchase, no problem—they’ll still take it back, but your refund will come as a SCHEELS gift card, and you’ll need to show a valid state-issued ID.
What You Can’t Return to SCHEELS
Like most stores, SCHEELS has a short list of things that can’t be returned. Here they are:
- Ammunition, powders, and primers bought online
- Firearms and bows (call your local SCHEELS for help on these)
- Autographed memorabilia
- Trading cards and accessories (like Pokémon or sports cards)
- Mystery/surprise toys
- Foresight golf simulators and packages
- Opened LEGO sets
Tip: If you have Canada Goose or unopened LEGO products, don’t return them yourself. Contact customer service first.
Also, SCHEELS may reject returns if they look suspicious—like bulk purchases for resale, bot-placed orders, or returns that don’t follow normal patterns.
Mail-In Returns and Exchanges (They’re Free!)
Yes, you can return items by mail for free within the 90-day window. Here’s how it works:
- Visit SCHEELS Returns Portal or Log into your Scheels.com account. If you don’t have an account, create one and enter the required information( Order Number, Order email ID) as shown in the below screenshot
- Find your order and select the item(s) you want to return.
- Generate the prepaid return label.
- Package your item carefully—especially shoes, which must go back in their original shoe box, inside another box or mailer.
- Ship it off using the label.
Note: Shipping costs from your original order aren’t refunded.
You can also use mail-in returns for exchanges. Just follow the same steps and indicate that you want to exchange instead of refund.
In-Store Returns & Exchanges
You can return any SCHEELS purchase (online or in-store) at any SCHEELS store. Just bring your:
- Receipt, OR
- Order confirmation email to the customer service counter
Don’t have your receipt or order email? No worries—just bring a valid, state-issued ID, and SCHEELS will give you store credit at the item’s current price.
Refunds, Exchanges & No-Receipt Returns
Whether you’re returning something or making an exchange, SCHEELS handles it with simplicity and fairness. Here’s what to expect:
If You Have Proof of Purchase:
- Paid with a debit or credit card? Your refund will go back to that same card.
It usually shows up in your account within 3–5 business days after it’s processed. - Used a SCHEELS gift card or e-gift card? You’ll get a new one with the refund amount.
- Used Slice® by FNBO to pay? Your refund may take 10–12 business days to reflect, and it will only include what you’ve already paid. You’ll also get an email from Slice with the details.
- Sales tax? Yep, that’s refunded too.
Exchanges:
- If the new item costs less, SCHEELS will refund the difference to your original payment.
- If it costs more, you’ll just pay the extra amount during the exchange.
No Receipt? No Problem.
Lost your receipt or email confirmation? Bring the item to any SCHEELS store with a valid, state-issued ID.
- You’ll get store credit based on the item’s current price.
- This credit comes as a SCHEELS gift card (in-store or e-gift card).
Just make sure the item is in the same condition as when you received it—unworn, unused, and clean.
Returning Damaged or Defective Items
If Your Order Arrived Damaged
Here’s what to do:
- Take a photo of the item.
- Contact customer service with your order number.
- Or, bring the item to a SCHEELS store.
If you added Route shipping insurance at checkout, you can also file a claim through Route.
If the Item is Defective
- Return the item by mail or in-store.
- SCHEELS will work with the manufacturer to fix the issue.
Some items have special rules:
- Baseball & Softball Bats: Follow the brand’s instructions directly.
- SCHEELS Outfitters Fishing Rods: 3-year warranty.
- Hockey Sticks (from SCHEELS.com): Return within 30 days (new or damaged from normal use).
How to Contact SCHEELS for Help
Need help with a return or have a question?
Here are your options:
- Live Chat: Available on their website
- Text or Call: 701-670-8388
- Visit a Store: Store locator
Pro Tips for Hassle-Free Returns
Speaking from experience, here are a few tricks to make your return to SCHEELS smooth as butter:
- Keep your receipt or order confirmation email! It’s your golden ticket to a full refund.
- Don’t toss the box—especially for shoes. SCHEELS wants the shoe box inside a shipping box.
- Act within 90 days. The longer you wait, the trickier it gets.
- Use their free return label for mail-ins. It’s way easier (and cheaper!) than shipping yourself.
- Returning in-store? Bring your ID just in case—they’ll need it if you lost your receipt.
Common Questions
Final Thoughts
SCHEELS offers one of the more customer-friendly return policies out there. With 90 days to return, free mail-in labels, and in-store support, it’s clear they want you to feel confident in your purchase.
Just remember: Keep things in good shape, hang on to your receipt, and don’t try to return a pack of trading cards once they’re opened. You’ll be just fine.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Scheels website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Scheels Customer Service directly is the best resource.
