Scheels Return Policy [2025]: A Simple guide
Scheels return policy made simple! Learn about their 90-day window, free mail-in returns & items you can’t return in this stress-free guide.
SCHEELS is a popular sporting goods and outdoor retail chain that’s known for its customer service and wide range of gear—from fishing rods to fitness apparel. If you’ve recently made a purchase and are wondering what happens if it doesn’t work out, don’t worry—I’ve got you covered.
Whether you shopped in-store or online, this guide will walk you through everything you need to know about SCHEELS return policy.
Quick Look: SCHEELS Return Policy Overview
Here’s a simple summary of the main return rules to get you started:
| Policy Feature | Details |
|---|---|
| Return Window | 90 days from the purchase date |
| Return Condition | Must be in the same condition as received |
| Proof of Purchase Required? | Yes, or valid ID for store credit |
| Refund Method | Original payment method or SCHEELS gift card |
| Mail-In Returns | Free within 90 days |
| In-Store Returns | Allowed for both online and in-store purchases |
| Return Exclusions | Firearms, ammunition, autographed items, opened LEGO sets, and more |
| Exchanges | Allowed; price difference refunded or collected |
| ID Needed Without Receipt? | Yes, a state-issued ID |
How SCHEELS Handles Returns
90-Day Return Window
You have 90 days from the day you bought your item—whether online or in-store—to return it. That’s a pretty generous window compared to some other retailers. SCHEELS wants your experience to be smooth, and that shows in how they handle returns.
If it’s been more than 90 days, don’t panic. They might still help you on a case-by-case basis. Just be aware that it’s not guaranteed.
Condition of Items
SCHEELS only accepts returns if the item is in the same condition you received it. So no returning worn hiking boots after your trip to the Rockies! Keep things clean and intact.
Mail-In Returns and Exchanges (Yes, They’re Free!)
If you ordered online, SCHEELS makes it super easy to send something back.
Here’s how to return by mail:
- Go to Scheels Return portal or Log into your Scheels.com account. If you don’t have an account, create one and enter the required information( Order Number, Order email ID, Postal Code) as shown in the below screenshot
- Find your order and select the item(s) you want to return.
- Generate a prepaid return label from their website.
- Package your item securely.
- Drop it off or ship it back.
They’ll handle the rest—and yes, the shipping is on them!
You can also use mail-in returns for exchanges. Just follow the same steps and indicate that you want to exchange instead of refund.
In-Store Returns & Exchanges
Prefer to handle things in person? No problem.
Just bring your item and proof of purchase to the customer service counter at any SCHEELS location. This works for both online and in-store purchases.
Accepted proof includes:
- Receipt
- Order confirmation email
- Packing slip
If you don’t have any of these, you’ll need to show a state-issued ID and you’ll receive store credit at the item’s current price.
How Refunds Work
SCHEELS refunds you in the original form of payment—whether that’s a credit card, debit card, or gift card. If you paid with a SCHEELS gift card, you’ll get store credit back.
Some key things to know:
- No receipt? You’ll get a refund as a SCHEELS gift card.
- Partial refunds may happen if the item isn’t in its original condition.
- Refunds can take 3–5 business days to show up, depending on your bank.
Exchanges: What to Expect
Exchanging something? Here’s what happens:
- If the new item costs less: SCHEELS will refund you the difference.
- If the new item costs more: You’ll need to pay the difference.
Quick tip: Even for exchanges, you still need to stay within the 90-day window.
What Can’t Be Returned to SCHEELS?
Here’s a list of items you can’t return or exchange under any circumstances:
- Ammunition, reloading powders, primers (online purchases)
- Firearms and bows (these have special rules—contact your local SCHEELS)
- Autographed memorabilia
- Trading cards and accessories, like Pokémon or sports cards
- Mystery/surprise toys
- Foresight golf simulators
- Opened LEGO sets
Also, returns on high-volume orders or anything purchased using bots (automated methods) may be denied. SCHEELS keeps an eye out for abuse and reserves the right to refuse returns that look suspicious.
Defective Items & Warranties
Sometimes things break—and not your fault. Here’s how SCHEELS handles defects:
- Defective Products: Return it in-store or by mail. SCHEELS will work with the manufacturer to help you out.
- Scheels Outfitters Fishing Rods: These come with a 3-year warranty covering breakage or defects from normal use.
- Baseball & Softball Bats: Follow the manufacturer’s warranty process. Keep your receipt!
- Hockey Sticks (online purchases): Return within 30 days in new or damaged-from-use condition.
If your item has a manufacturer warranty, always follow their instructions first.
If you’re unsure about your return, the customer service team is happy to help.
Here’s how to reach them:
- Visit: SCHEELS Help Center
- Call or visit your local store: Find a store near you
- For returns and labels: Return Portal
If your return involves items like Canada Goose gear or unopened LEGO sets, you’ll definitely want to speak with their team first for guidance. If you have any more questions about the returns, you can visit Scheels return policy on their website.
Pro Tips for Hassle-Free Returns
Speaking from experience, here are a few tricks to make your return to SCHEELS smooth as butter:
- Always save your receipt or email confirmation—just snap a pic!
- Don’t open that LEGO set unless you’re sure it’s a keeper.
- Make returns early. Don’t wait until day 89 to start the process.
- Be honest and kind—SCHEELS staff really value fairness.
- Returning gifts? If no receipt, you’ll get store credit—but ID is still a must.
Common Questions
Final Thoughts
SCHEELS offers one of the more customer-friendly return policies out there. With 90 days to return, free mail-in labels, and in-store support, it’s clear they want you to feel confident in your purchase.
Just remember: Keep things in good shape, hang on to your receipt, and don’t try to return a pack of trading cards once they’re opened. You’ll be just fine.
