Scheels Return Policy: Easy Returns Upto 365 days

Welcome to our detailed guide on Scheels return policy. This article will help you understand how to return or exchange products at Scheels in a simple and clear manner. Whether you bought something online or in-store, we’ll guide you through each step.

Scheels wants all customers to be happy with their purchases. They have a 100% Satisfaction Guarantee, which means if you’re not completely satisfied, you can return or exchange your item.

Overview of Scheels Return Policy

Scheels is dedicated to customer satisfaction. Their return policy is designed to be simple and fair. Here are the key points:

• 100% Satisfaction Guarantee: If you’re not happy with your purchase, you can return it.
• Time Limit: You have up to 365 days to return or exchange most items.
• Condition of Items: Items must be in the same condition as when you received them.
• Exceptions: Some items, like firearms and trading cards, have specific rules.

Important Note: Firearms and bows have different return rules. You will need to check with your local Scheels store for help with these items.

Now, let’s check out each part of the return policy.

Conditions for Returns and Exchanges

To return an item, it must meet certain conditions:

• Original Condition: The item should be in the same condition as when you received it. This means no signs of wear or damage.
• All Parts Included: Make sure to include all parts and components that came with the item.
• Proper Packaging: Use a good shipping container, like a box or pouch, to protect the item during shipping.
• Shoes: If you are returning shoes, they should be in their original shoe box, which must also be placed in a proper shipping container.

Restrictions on Returns or Exchanges

While Scheels has a friendly return policy, there are some restrictions:

• Fraudulent Returns: Scheels can refuse returns that seem suspicious, like those made with the intent to resell items.
• Shipping Costs: If you return an item, shipping costs will not be refunded.
• Certain Items Cannot Be Returned: Some items cannot be returned at all. These include:
  • Ammunition, reloading powders, and primers
  • Autographed memorabilia
  • Trading cards
  • Foresight golf simulators
  • SCHEELS Outfitters-branded fishing rods (they have a warranty instead)

Damaged or Defective

If you receive a damaged or defective item, Scheels will help you. You can either exchange it or get a refund. Here’s what to do:

1. Contact Customer Service: Report the issue as soon as possible.
2. Provide Evidence: Take photos of the damaged item and the packaging.
3. Follow Return Steps: Follow the return steps outlined below.

How to Return or Exchange an Online Order

If you bought something online, you can return it in two ways:

1. In-Store Return: You can take the item to any Scheels store. Just bring your receipt or order confirmation.

2. Mail Return: If you can’t get to a store, you can mail it back. Here’s how:

• Go to Scheels Self Service Return: Log into your Scheels.com account. If you don’t have an account, create one and enter the required information( Order Number, Order email ID, Postal Code) as shown in the below screenshot

• Find your order and select the item(s) you want to return.
• Generate a prepaid return label.
• Pack the item securely and attach the label.
• Drop it off at the post office or UPS.

How to Return or Exchange an In-Store Purchase

If you bought something in a Scheels store, you can return it at any Scheels location. Here’s what to do:

• Go to the customer service desk.
• Exchanges for lesser value items will refund the remaining amount. Exchanges for higher value items will require additional payment.
• If you have a receipt, you can get a full refund.
• If you don’t have a receipt, you may still be able to exchange the item or get store credit.

What If You Don’t Live Near a Scheels Store?

If you don’t live near a Scheels store, you can still return your items by mail. Here’s how:

1. Include a Copy of Your Receipt: This helps Scheels process your return quickly.
2. Write a Note: Explain if you want a refund or an exchange (like a different size or color).
3. Provide Your Contact Information: Include your phone number and email.
4. Ship the Item Back: Use a box to send the item back to the store.
5. Track Return: Keep a record of the return tracking number.

Refund Process

After you return an item, you might wonder when you will get your money back. Here’s what to expect:

• Refund Time: After processing, it may take 3-5 business days for the refund to show up on your credit or debit card.
• Processing Time: It usually takes 2-3 business days for Scheels to process your return.
• If you paid with a gift card, you will get a new e-gift card for the refund amount.
• If you used a payment plan, you will receive an email with details about your refund.

Special Cases and Additional Information

• Firearms and Bows: Follow specific return guidelines at your local Scheels.
• Fishing Rods: Scheels Outfitters-branded fishing rods have a 3-year warranty.
• Sports Equipment: Follow manufacturer’s guidelines for returning damaged baseball bats, softball bats, and hockey sticks.
• Non-Returnable Items: Trading cards, Pokémon, sports cards, and foresight golf simulators cannot be returned or exchanged.

Customer Service

If you have any questions or need assistance with your return or exchange, Scheels’ customer service team is here to help. You can reach them in the following ways:

• Phone: Call customer care at (701) 356-8264.
• Email: Get in touch with them through email for any inquiries or support.

If you have any more questions about the returns, you can visit Scheels return policy on their website.

FAQs

Wrapping Up

Scheels aims to make returns and exchanges as easy as possible with their 100% Satisfaction Guarantee. Whether you bought something online or in-store, following these simple steps will help ensure a smooth process.

If you have any questions, contact Scheels customer service for assistance.

Happy Shopping!