Reformation Return Policy [US]: Simplified
Welcome to our detailed guide on Reformation return policy! Whether you’re shopping online or in-store, understanding how returns work can save you time and hassle.
Let’s get started!
Overview of Reformation Return Policy
Reformation allows you to return items if they are in new condition with the original tags attached. Here’s a quick summary:
- Return Window: You have 30 days from the delivery date to return your items.
- Return Methods: You can return items by mail or in-store.
- Refunds: Refunds will be given to the original form of payment.
- Condition: Items must be in new condition with original tags attached.
- Final Sale Items: Certain items like apothecary, lingerie, hosiery, pierced jewelry, vintage, and final sale items cannot be returned.
Returning Online Orders
Steps to Return Online
- Visit the Returns Page:
- Go to the Returns & Exchanges page on Reformation’s website.
- Enter your order number and the email address you used to place the order. As shown in the screenshot below
- Start Your Return:
- Select ‘Start an Exchange or Return.’
- If you’re outside the return window (30 days), you won’t see this option.
- Log In to Your Account:
- You’ll need a Ref account to start the return. If you don’t have one, create one using the email associated with your order.
- Select Items to Return:
- Choose the items you want to return and review your return.
- Print Your Label:
- Print the pre-paid return label provided and attach it to your package.
- Drop Off Your Return:
- Take your package to the courier listed on the return label.
Return Shipping Fee
- $8.00 Return Fee: If you return your entire order, an $8.00 return shipping fee will be deducted from your refund.
- No Fee: If you keep at least one item from your order, there is no return shipping fee.
Refund Processing Time
- Processing: It takes about 3-4 business days to process your return once Reformation receives it.
- Bank Processing: Your bank may take an additional 5-10 business days to post the refund.
Returning In-Store Purchases
If you bought something at a Reformation store, you can return it to any Reformation store in the same country. Here’s how:
Steps to Return In-Store
- Find a Store:
- Locate your nearest Reformation store on their website.
- Prepare Your Order Information:
- Have your order number or the email address used to place your order ready.
- Bring Your Items:
- Take your items to the store along with your order information.
- Complete Your Return:
- A store associate will help you process the return.
No Return Shipping Fee
- In-Store Returns: There is no return shipping fee for in-store returns.
Refund Processing Time
- Processing: Once the store processes your return, your bank may take 5-10 business days to post the refund.
Items That Can’t Be Returned
Some items are final sale and can’t be returned or exchanged. These include:
- Apothecary Products
- Lingerie
- Hosiery
- Pierced Jewelry
- Vintage Items
- Final Sale Items
Important Details for All Returns
- Unacceptable Returns: Items with deodorant stains, pet hair, missing tags, or odors will not be accepted.
- Shoes: Must be returned in the original shoe box. Damaged shoe boxes are not accepted.
- Swimwear: Must be returned with sanitary tags attached.
- Garment and Dust Bags: If your item came in a garment bag or dust bag, it must be returned in that bag.
- Monitoring Returns: Reformation monitors returns for misuse or abuse and reserves the right to refuse service.
Special Situations
Returns from U.S. Military Bases and Territories
- No Prepaid Labels: Reformation does not provide prepaid return labels for customers shopping from U.S. military bases or territories.
- Customer Responsibility: You must use your preferred courier service and pay any return shipping fees. Duties and taxes are nonrefundable.
Returning Items Purchased with Afterpay
- Standard Policy: Afterpay returns follow Reformation’s standard return policy.
- Process: Initiate your return within 30 days and use Reformation’s prepaid return labels for tracking.
- Refund Timeline: Allow 3-4 business days for processing and 5-10 business days for Afterpay to issue your refund.
Final Sale Items and Gifts
- No Returns or Exchanges: Final sale items cannot be returned or exchanged, even if they were gifts. This applies to issues with sizing, fit, or fabric.
- EU and UK Exceptions: Some legal rights of withdrawal or cancellation may apply under certain circumstances.
How to Make an Exchange
If you want to exchange an item for a different size or color, you can do that too!
Steps to Exchange Online
- Log In to Your Account:
- Go to the Returns & Exchanges page and log into your Ref account.
- Select Items to Exchange:
- Choose the items you want to exchange and select the new size or color.
- Review and Submit:
- Review your exchange details and submit.
- Print and Drop Off:
- Print your return label and drop off your return package to the courier.
Exchange Fee
- No Fee: There is no return shipping fee if you keep at least one exchanged item from your order.
If you have any more questions about the returns and exchanges, you can visit Reformation return policy on their website.
Contact Information:
- Email: love@thereformation.com
- Text (U.S. only): +1 (855) 756–0560
- WhatsApp: +1 (213) 277-3737
- Customer Love Hours: Monday–Friday 7am–7pm PST
- You may also contact customer care by filling up the contact form.
FAQs
Summary
Reformation returns policy is designed to be customer-friendly while ensuring that returned items are in sellable condition. Whether returning online or in-store, following the guidelines will make the process smooth and hassle-free.
Remember to keep your items in new condition and return them within the specified time frame.
Happy shopping!
