Reformation Return Policy [US]: A Simple Guide for Easy Returns

Reformation is a popular fashion brand known for blending sustainability with style. Whether you’re buying a breezy dress or stylish denim, sometimes things just don’t work out. That’s where their return policy comes in.

Here’s everything you need to know about Reformation return policy, simplified and broken down so you can shop and return with confidence.

Reformation Return Policy Overview

What Can You Return to Reformation?

You can return most clothing and accessories, as long as they are:

• In new condition
• Unworn and unwashed
• With all original tags attached
• Free from deodorant stains, pet hair, odors, or signs of use

Items must also include any original packaging, like:

• Dust bags for handbags or jewelry
• Garment bags if the item came in one
• Sanitary liners intact for swimwear

If your return doesn’t meet these conditions, Reformation may reject it—and they can charge you return shipping to send it back.

What You Can’t Return

Not everything is eligible for return. Here’s what Reformation does not accept back:

• Final Sale items (look for the label!)
• Apothecary (beauty or wellness)
• Lingerie and Hosiery
• Vintage pieces
• Digital products

Also, shoes must be returned in their original box, without major damage. If the box is too beat up, your return may get denied.

How to Return a U.S. Online Order

Returning something you bought online? Follow these simple steps:

Step-by-Step Return Instructions

1. Log into Your Ref Account
   Don’t have one? Create it using the email from your order.
   → Create a password
2. Go to Returns & Exchanges Page
   Choose the order you want to return. If you’re past the 30-day window, you won’t see the return option. The screenshot of the Returns and Exchange page shared below

3. Select Items to Return
   Pick what you’re sending back. If you want store credit (Instant RefCredit), you must have a credit card saved to your account.
4. Review & Submit
   Confirm the return and submit it.
5. Print the Label
   Attach it to your package. For international returns, follow the instructions in your return note.
6. Drop Off Your Return
   Use the courier service on the return label. Always get a drop-off receipt for proof.

Important: Only use Reformation’s pre-paid return labels. If you use your own shipping method and it gets lost, they won’t refund you.

Return Fee

If you’re mailing your return, there’s a $8 return fee per order. However, you won’t be charged if:

• You return in-store
• You opt for Instant RefCredit
• You request an exchange
• You’re part of the Friends with Benefits loyalty program and keep at least one item from your order

How to Return In-Store Purchases

You can return in-store purchases within 30 days of the purchase date. Here’s how:

1. Find Your Nearest Reformation Store
   → Store Locator
2. Bring the Right Info
   You’ll need either:
   • Your order number, or
   • The email used to place the order
   Can’t find your order number? Contact their support team (info below).
3. Drop Off Your Return In-Store
   The return is processed on the spot. You’ll get a confirmation email once it’s done.

Tip: In-store returns are completely free—no return fee!

Returning from U.S. Territories or Military Bases

Reformation doesn’t offer prepaid labels for:

• U.S. military bases
• U.S. territories (like Guam or Puerto Rico)

You’ll need to use your own shipping provider. You’re also responsible for any return shipping fees, and any duties or taxes paid won’t be refunded.

Before shipping, contact Customer Love (their support team) for specific return instructions.

Reformation Exchange Policy (U.S. Only)

If you need a different size or color, Reformation offers free and easy exchanges—but only for U.S. orders. Whether you ordered online or bought something in-store, you have 30 days from the delivery or purchase date to exchange an item.

What You Can Exchange

• Items must be in new, unworn condition, with all original tags attached
• Final Sale, apothecary, lingerie, hosiery, vintage, and digital items are not eligible for exchange
• Shoes must come with their original box in good shape
• Items that came in a garment or dust bag must be returned in that bag

Note: You can only exchange an item once, and only for a different size or color of the same product.

How to Exchange an Online Order

To swap an item you bought online (U.S. orders only):

1. Log into your Ref Account
   Or create one using the email tied to your order.
   → Create password here
2. Go to the Returns & Exchanges Page
   Choose the order you want to exchange. If you don’t see the option, your return window may have expired.
3. Select “Exchange” for the item(s)
   Pick a new size or color (if available). Remember, you can only do this once per item.
4. Add a Credit Card (if needed)
   If you don’t have one on file, add it now. This is required even for exchanges or store credit returns.
   (A $0.02 pending charge may appear on your statement—it will drop off after 7 days.)
5. Review & Submit your exchange
6. Print the Return Label and drop off your return within 30 days from your original delivery date to avoid being charged.

Once your return is on its way, Reformation will ship your new item and send you a confirmation email.

In-Store Exchanges

Bought your item at a Reformation store? Bring it back to any U.S. location within 30 days. Just remember:

• You must return in the same country where you bought it
• In-store purchases must be exchanged in-store—not online

What About International Orders?

Reformation doesn’t support automatic exchanges for customers outside the U.S. If you need a different size or color:

1. Return the original item
2. Place a new order for what you want instead

Important Exchange Reminders

• The 30-day return window still applies—even after you start the exchange
• Only use Reformation’s prepaid return label so they can track it
• If your return isn’t received in time, you may be charged
• Instant RefCredit orders can only be returned for store credit, not refunded to your card
• Reformation monitors returns and may deny exchanges that don’t follow the rules

When Will You Get Your Refund?

Here’s how long the refund process usually takes:

So overall, expect about 8–14 business days from the time Reformation receives your item.

Returning a Gift to Reformation

Got a Reformation gift that isn’t quite your style? No worries—you can return gifted items for store credit.

Here’s How to Return a Gift:

• In-store: Bring the item to any Reformation store and let the associate know it’s a gift return.
• Online: Contact Reformation’s Customer Love team to start your return.

To process the return, you’ll need one of the following:

• The gifter’s email address
• Their first and last name
• Their shipping address

Heads-up: Whenever a gift return or exchange is processed, the original purchaser receives a return confirmation email.

Gift returns are still subject to Reformation’s standard return policy, including eligibility rules and item condition requirements.

Choosing Instant Ref Credit (U.S. Only)

Instant Ref Credit is a store credit option that lets you shop again right away—without waiting for your return to finish processing.

Here’s how to select it:

1. Log into your Ref account (or create one).
2. Go to the Returns & Exchanges page.
3. Choose your order and press Start an exchange or return.
4. Select the items you want to return.
5. Pick Instant Ref Credit as your refund method.
6. Add a valid credit card if one isn’t already saved in your account.
7. Review, submit, print the return label, and drop it off.

Important notes about Instant Ref Credit:

• You must have a credit card on file to use it.
• You still need to return your item within 30 days of delivery.
• Once issued, Instant Ref Credit is refundable to your original payment method—but only if it hasn’t been used.
• Once it’s redeemed, you can’t request a refund to your original payment method.

Returning Items Bought with Afterpay

Reformation accepts returns on Afterpay purchases—just follow the regular return process.

You can return:

• Online using the return portal
• In-store at any U.S. Reformation location

Key Things to Know:

• Return your item within 30 days from delivery to avoid charges.
• Use only Reformation’s prepaid return label if mailing your item.
• Once received, it may take 3–4 business days to process your return, plus another 5–10 business days for Afterpay to refund your money.
• Refunds go first to Afterpay, then to you. Reformation cannot refund you directly.

Cash refunds are not available on Afterpay purchases.

Still unsure? Visit help.afterpay.com or check your payment schedule in the Afterpay app.

How to Contact Reformation for Help

Need help with your return? Reformation’s “Customer Love” team is here for you.

Pro Tips for Hassle-Free Returns

Here are a few smart shopper tricks to keep your return stress-free:

1. Use Their Label Only
   Always use the prepaid label from your Ref account. If your return gets lost without it, you’re out of luck.
2. Get Proof of Drop-Off
   Ask the courier for a receipt when you drop off your package. This helps if tracking is delayed.
3. Don’t Trash the Shoe Box
   Keep it in good condition. A damaged box can void your shoe return.
4. Double Check Final Sale
   If the product says “Final Sale,” you can’t return it—no exceptions.
5. Save the Bag
   If your item came with a dust or garment bag, return it in that bag or your refund could be denied.

Common Questions

Final Thoughts

Reformation return policy is pretty straightforward: you have 30 days, your item must be new and clean, and there are a few exceptions. The good news? In-store returns are free and easy, and if you stick to their steps, you shouldn’t have any trouble getting your money back.

Happy returning—and even happier shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Reformation website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Reformation Customer Service directly is the best resource.