Patagonia Return Policy: As easy as 1-2-3

Patagonia is more than just an outdoor clothing brand – it’s a company with a big heart for the planet and its customers. Their Ironclad Guarantee makes it clear: if you’re not happy with your gear, they’ll make it right.

This article breaks down Patagonia return policy in a simplified way so you can shop (and return) with confidence.

Quick Overview: Patagonia Return Policy at a Glance

Here’s a simple table for quick reference:

Patagonia’s “Ironclad Guarantee”

Patagonia stands behind everything they make.
If you receive a product and don’t love it—or it doesn’t perform like it should—you can return it for a repair, replacement, or refund.

Even if your item gets damaged from normal wear and tear, Patagonia can repair it for a reasonable charge.

How to Make a Return

1. Returning Online

• Go to Patagonia’s Returns Page.
• You’ll need your order number and email address. The screenshot of the returns page is shared below.

• Print a $7 prepaid shipping label (includes tracking & insurance).
• If you choose a merchandise credit instead of a refund, the $7 fee is waived.
• Pack your items securely and attach the label to your package.
• Drop off the package at your nearest shipping location.

2. Returning Without an Order Number

• Print and fill out the Return Form.
• Ship it yourself using a tracked and insured carrier.
• Send it to:
  Patagonia Returns
8550 White Fir St
Reno, NV 89523

3. In-Store Returns

If you live near a Patagonia-owned store, simply bring in your item for a return or exchange.

Tip: Not all authorized dealers can process your return unless you bought it from them originally.

Gift Returns & Exchanges

Got a gift that’s not quite right? Here’s how to handle it.

• Gift Returns:
  • Can be done online or at a Patagonia store.
  • Refunded as a Patagonia merchandise credit. Merchandise credits can be used at Patagonia.com, in Patagonia-owned retail stores, at WornWear.com, or through Customer Service.
  • Bring proof of purchase if you can. Without it, you’ll get credit for the last known sale price.
• Gift Exchanges:
  • If you know the order number, you can exchange online for a new size/color with free shipping.
  • If you don’t know the order number, call Customer Service to get a return label and set up an exchange.

Regular Exchanges

Need a different size or color? Good news: exchanges are free both ways.

• Start online if you want the same item in a different size or color.
• Follow the same steps as returns.
• Contact Customer Service if:
  • You want a different product.
  • The price is different.
  • You used a discount or promo code.
  • You need expedited shipping.

Once you start the exchange, ship back your original item quickly. If they don’t get it in 14 days, your exchange order is canceled.

Wetsuit-Specific Returns & Repairs

Patagonia handles wetsuits a bit differently:

• New, unused wetsuits: Can be returned (tags must be attached).
• Used wetsuits: No returns for size/fit issues.
• Defective wetsuits: Can be sent in for warranty evaluation.
• Repairs: Take about 7 weeks and may cost extra (for wear and tear).

When your Yulex® wetsuit is beyond repair, Patagonia can recycle it into new material. Bring it to a store or ship it in for recycling (make sure it’s washed and dry first)

How Long Do Returns Take?

• Processing: 7–10 business days once your package hits their warehouse.
• Refund to your bank: Another 2–7 days.
• Merchandise credits: Usually emailed within 24 hours after processing.

Exceptions and Special Conditions

While Patagonia’s return policy is generally flexible and customer-friendly, there are a few exceptions and special conditions worth noting:

1. Authorized Dealers

If you purchased your Patagonia item from an authorized dealer (rather than directly from Patagonia.com or a Patagonia-owned store), you may need to return it to that dealer. However, Patagonia also accepts returns on behalf of authorized dealers:

• If you return the item to Patagonia (not the dealer), you’ll be issued a Patagonia merchandise credit for the last known sale price.
• If you can provide a receipt or other proof of purchase, you will receive a merchandise credit for the price you paid.

2. Patagonia Provisions (Food Items)

Patagonia Provisions, the brand’s food line, has a different return policy:

• Returns are accepted within 90 days of purchase.
• All sales of alcoholic products (such as wine or cider) are final and not eligible for return or refund.

3. Store-Specific Exceptions (e.g., Patagonia Bend)

Some independent and partner Patagonia retail stores, like Patagonia Bend in Oregon, have their own return policies.

• Typically, these policies feature shorter return windows (such as 60 days), may require original proof of purchase, apply their own return shipping fees, and may offer sale price adjustments.
• Always check the specific store’s policy or website if your item was purchased in-person or online through a specific store, as these rules can differ from the nationwide policy.

International Returns

• Use postal service only for returns/exchanges.
• Customers pay shipping, duties, and taxes.
• Quickest method: return to your local Patagonia store or the dealer where you purchased.

How to Contact Patagonia for Help

Need assistance? Patagonia makes it easy:

• Phone: 1-800-638-6464
  • Weekdays: 6AM–6PM PT
  • Weekends: 7AM–3PM PT
• Live Chat: Available during the same hours on Patagonia’s site.
• Social Media: Message them on Facebook, Instagram, or X (weekdays 6AM–6PM PT).
• Find a Store: Store Locator

Common Questions

Summary

Patagonia return policy is one of the most flexible out there. They want you to be happy with your gear and keep it in play for as long as possible. Whether you’re exchanging a jacket or recycling a wetsuit, they make it easy.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Patagonia website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Patagonia Customer Service directly is the best resource.