PacSun Return Policy: Simplified

Pacsun is a popular store known for its trendy clothing and accessories. Sometimes, you might need to return something you bought. It’s important to know how the return policy works so you can easily return items if needed.

This guide will explain everything about the Pacsun return policy in simple terms.

Overview of Pacsun Return Policy

• Return Timeframe: You can return items within 30 days from the date they were shipped to you.
• Return Method: Pacsun offers three easy ways to return items:
  • In-Store Return: You can return your online order at any Pacsun store for free. Just bring the invoice that came with your package and the credit card you used to pay.
  • Happy Returns Bar: You can return items at a Happy Returns bar location for a fee of $4.95. This is a convenient option if you don’t have a Pacsun store nearby.
  • Mail Return: If you prefer to send your item back by mail, you can do that for a fee of $10.00.
• Condition of Items: Items must be returned in their original condition. This means they should be unworn, with tags still attached. If you are returning shoes, they must be in their original shoebox.
• Final Sale Items: Some items cannot be returned at all. This includes:
  • FOG (Fear of God) Essentials
  • PS Reserve items
  • Alliance Entertainment items
  • Gift bags
  • Items marked as Final Sale
• Specific Items: Certain items have special rules:
  • Earrings, masks, and women’s underwear cannot be returned.
  • Swimwear can only be returned if it is unworn, has the original tags, and the sanitary panel is in place. Swimwear cannot be returned in-store.
• Returns Without a Receipt: If you don’t have the original receipt, you can still return items, but you may receive store credit or an exchange instead of a full refund.
• Refund Process: If you return an item after 30 days, you will receive a refund in the form of a merchandise return card, which can be used online or in-store.

Steps for Returning Items Purchased Online

In-Store Return

Returning items to a Pacsun store is straightforward and free. Here are the steps:

• Locate a Store: Use the Pacsun Store Locator on their website to find the nearest store.
• Prepare Your Return:
  • Bring the invoice that came with your package.
  • Have the credit card you used for the purchase ready.
• Visit the Store: Go to the Pacsun store and approach a sales associate.
• Complete the Return:
  • Hand over the item you wish to return along with the invoice and credit card.
  • The associate will process your return and issue a refund to the original payment method.

Important Notes:

• If you return items after 30 days, the refund will be issued as a merchandise return card, which can be used for future purchases.
• Certain items like FOG Essentials, PS Reserve, and swimwear have specific return restrictions.

Return at Happy Returns Bar Location

If there isn’t a Pacsun store nearby, you can return items at a Happy Returns bar for a small fee. Follow these steps:

• Find a Happy Returns Bar: Visit the Happy Returns website to locate a nearby bar.
• Prepare Your Return:
  • Fill out the return information online by clicking on the return link provided by Pacsun.
  • Print the return label if required.
• Visit the Happy Returns Bar: Take your item and any necessary paperwork to the bar.
• Complete the Return:
  • Hand over the item and any printed return label.
  • Pay the $4.95 return fee (this will be deducted from your refund).

Important Notes:

• Ensure that the item is in its original condition, unworn, and with tags attached.
• Items like earrings, masks, and swimwear cannot be returned at Happy Returns bars.

Mail Return

If you prefer to return items by mail, here’s how to do it:

• Start the Return Process: Visit the Pacsun website and click on the return link.
• Fill in the required information like your Order number, Email ID, and Zip Code as shown in the below screenshot.

• Prepare Your Package:
  • Pack the item securely in its original condition, ensuring all tags are attached.
  • Include the invoice in the package.
  • Print the return shipping label if provided.
• Mail the Package:
  • Take the package to your local post office or a shipping service.
  • Pay the $10.00 return fee (this will be deducted from your refund).

Important Notes:

• Make sure to keep the tracking number for your return shipment.
• Refunds will be processed after Pacsun receives the returned item.

Steps for Returning Items Purchased In-Store

If you bought something directly from a Pacsun store, you can return it to any Pacsun store within 30 days of your purchase. Here’s how:

• Prepare Your Return:
  • Bring the original receipt that you received when you made your purchase. This is important because it will help you get a refund based on the original payment method.
  • Make sure the item is in its original condition, unworn, and with tags still attached.
• Visit the Store: Go to the Pacsun store and approach a sales associate.
• Complete the Return:
  • Hand over the item you wish to return along with the original receipt.
  • If you paid with Cash App, Catch, PayPal, or Venmo, you can return the item in-store, but the refund will be given as store credit only.
  • The associate will process your return and issue a refund based on the original form of payment.

Important Notes:

• After 30 Days: If you return an item after 30 days, the refund will be issued as merchandise credit or an exchange, not to the original payment method.
• Non-Returnable Items: Items like earrings, masks, and swimwear have special return rules. Swimwear cannot be returned in-store and must be unworn with tags and sanitary panels intact.

How to Return Items Without a Receipt

If you don’t have the original receipt, you can still return items, but there are some differences:

• Markdown Items: Items that were on sale cannot be returned without a receipt.
• Non-Markdown Items: If you return a non-markdown item without a receipt, you can exchange it for merchandise or receive store credit equal to the lowest price of the item in the last 30 days.
• Identification: You may need to show a valid ID when returning items without a receipt. This includes your name, address, phone number, and signature.

International Returns

If you ordered from outside the United States, you can still return your items within 30 days. However, some items like FOG Essentials and PS Reserve are final sale and cannot be returned.

To return an international order, follow the specific return process provided by Pacsun. Remember, you will usually have to pay for return shipping.

If you have any more questions about the returns, you can visit Pacsun return policy on their website.

FAQs

Contact Us

If you have more questions or need assistance, you can contact Pacsun customer service:

• Digital Chat Support: Available 24/7 on their website. Click the chat box icon in the lower right corner to start.
• Phone Support: Call 877-372-2786 during business hours, Monday to Friday, from 9 AM to 1 PM PST.
• Email Support: You can also email them for help.
• Mailing Address: If you prefer to write, send your inquiries to:
  PacSun Customer Service 3450 E Miraloma Ave Anaheim, CA 92806

By understanding the Pacsun return policy, you can shop with confidence knowing that you have options if you need to return an item. Remember to keep your receipts and follow the guidelines for a smooth return process.

Happy shopping!