Oura Ring Return Policy [US]: Everything You Need to Know

Oura Ring is known for its advanced health-tracking features, but sometimes you might need to return or exchange it. Don’t worry— this article will explain everything you need to know about their return policy.

Return Policy Highlights

Here are the key points of the return policy:

• Return Window: You can return or exchange your Oura Ring within 30 days of receiving it.
• What to Include: When returning, make sure to send back everything that came with your order:
  • The Oura Ring
  • The charger
  • The USB-C cable
• Eligible Items: Only fully functional and undamaged items can be returned or exchanged. The original items included in the package (like the charger and USB-C cable) must also be returned.
• One Return or Exchange Per Item: You can only return or exchange each ring once. If you exchange it for a different size, you cannot return it again for a refund.
• Multiple Rings: If you ordered more than one ring in the same transaction, you cannot return or exchange them together. You will need to do separate transactions for each ring.
• Holiday Return Policy: If you buy between November 1 and December 31, 2024, you have until January 31, 2025, to make a return or exchange.
• Refund Currency: Refunds are issued in the same currency used for the original purchase and are subject to current exchange rates.
• Retail Purchases: If you bought your Oura Ring from a retailer, you need to handle the return or exchange directly with them.
• Membership: If you’re returning your ring for a refund, remember to cancel your membership in the Oura App or Membership Hub to avoid extra charges.

Steps to Make a Return or Exchange

Making a return or exchange is straightforward. Here’s how:

1. Use the Self-Service Returns Portal

• Visit the self-service returns portal for customers in the to start the return.
• Enter the Order Number (found in your confirmation email) and the email address used for the order as shown in the below screenshot. Follow the instructions.

• Direct Exchanges: You can only exchange your ring for a different size of the same model. For a different model or color, return the ring for a refund and place a new order.

2. Pack the Items Securely

You don’t need the original white box, but make sure the ring, charger, and USB-C cable are protected and secure for shipping.

3. Ship the Items Back

After initiating a return or exchange, you’ll have 14 calendar days to ship the items. Follow the instructions provided in the returns portal.

Refund Details

Here’s what you should know about refunds:

• Processing Time: Refunds are processed within 14 business days after Oura receives your items.
• Method of Payment: Refunds are issued to the original payment method. You cannot request a refund to a different card or account.
• Shipping Costs: Original shipping and handling charges are non-refundable.

Things to Keep in Mind

One Return or Exchange Per Item

• If you exchange your ring for a different size, you cannot later return it for a refund.
• For multiple ring orders, returns and exchanges must be done as separate transactions.

Holiday Returns

• Purchases made during the holiday season (November 1 – December 31) get an extended return window until January 31 of the following year.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Final Tips

• Always keep your order confirmation email. It has your order number, which is needed for returns.
• Cancel your Oura membership if you’re returning your ring for a refund.
• Use Oura’s online support resources if you have questions or need help with returns.

Following these steps and tips will make the process easy and stress-free. We hope this guide helps you with your Oura Ring return or exchange!