NFM Return Policy: Simplified

Nebraska Furniture Mart (NFM) is one of the biggest home retailers in the U.S., selling everything from sofas and flooring to phones and fitness gear. If you’re thinking about returning something to NFM, the process can feel a bit tricky. That’s because return timeframes and rules depend on what you bought.

Let’s walk through everything you need to know, based only on NFM return policy — no confusing language, no surprises.

NFM Return Policy Overview

Here’s a quick summary of the most important return rules at NFM:

How to Make a Return to NFM

NFM gives you three main ways to return your item. Here’s how to do it:

1. Return to Store

• Bring the item to your local NFM store.
• Include your sales receipt and all original packaging/accessories.
• Go to the customer service desk for help.

Tip: This is the fastest way to get your refund.

2. Schedule a Pickup for Large Items

If your item was delivered to your home and it’s too large to transport:

• Call NFM at 1‑800‑336‑9136 to request a pickup.
• NFM will charge you for the original delivery fee and a pickup fee (equal to a regular delivery charge in your area).
• If you reselect a new item, you’ll pay another delivery fee.

3. Return It Yourself (Large Items)

Want to drop off a large item on your own?

1. Contact NFM customer service first to get a return number.
2. Bring the item to the drive-through return area.
3. Give them the return number — they’ll unload the item and complete the return.

Note: You’ll still be charged the original delivery fee.

Important Time Limits to Know

NFM doesn’t offer one flat return policy for everything. Instead, different types of products have different windows. Here’s how it breaks down:

14-Day Returns

You must return these items within 14 days of purchase:

• Computers
• Tablets
• Mobile phones
• Fitness equipment
• Cameras, DSLRs, action cameras, lenses
• Drones

Requirements:

• Must be like new with all components, manuals, charger, battery, and original box
• Restocking fee of 15% may apply
• One exchange or return allowed per device
• No returns if device has unauthorized software or hardware modifications

30-Day Returns

Most other items fall into this category:

• Furniture
• Flooring
• Appliances
• Most electronics
• Electric bicycles (must be under 50 miles and like-new)
• Lawn mowers, trimmers, blowers, pressure washers (only if unopened and unused)
• Grills (gas, charcoal, electric, wood-burning — only if unused)
• Ceiling fans and chandeliers (if unopened)

Rules:

• Items must be in original condition and packaging
• Cut flooring or opened flooring boxes are not returnable
• Grills and power equipment cannot be returned once used
• Electric bikes returned with damage or wear may incur 15% restocking fee
• Opened ceiling fans or chandeliers incur a 25% restocking fee

Mattress Comfort Guarantee: 120 Days (With Conditions)

Mattresses come with a 120-day comfort guarantee, but only if you follow all the steps:

• You must wait 30 days before requesting an exchange
• You have up to 120 days to complete the exchange
• A non-refundable mattress protection pad must be purchased at the time of sale
• Exchanges must be:
  • For the same size
  • For a clean, undamaged mattress with the law tag attached
• You’ll pay:
  • A $69.99 restocking fee
  • A pickup/delivery fee

No returns allowed outside this policy. Adjustable bases, special orders, floor models, and final sale mattresses are excluded.

Refund Policy

NFM refunds based on your original payment method:

NFM does not refund delivery, labor, assembly, or installation fees.

Exclusions and Special Return Rules (Read Before You Buy!)

Some NFM items come with extra rules or are non-returnable. Here’s a breakdown of all the special cases and exceptions you should know before making a purchase:

Delivery and Pickup Returns

If NFM delivered your item and you want them to pick it up:

• You’ll pay the original delivery fee
• You’ll also pay a pickup fee (equal to a regular delivery charge in your area)
• If you return it yourself, you’ll still be charged the original delivery fee
• If you exchange the item, a new delivery charge applies

Labor & Setup Fees Are Non-Refundable

Fees for services like:

• Equipment setup
• Appliance or electronics installation
• Flooring installation
• Assembly

…are non-refundable, even if you return the item.

Flooring Returns

• Only unopened boxes/cartons of flooring can be returned
• Cut yardage flooring is not returnable
• Flooring must be in original packaging

Fabric Protection and Leather Care

If you added fabric protection or leather care to your furniture:

• Once applied, these services are non-refundable

Grills

• No returns once a grill has been used
• Applies to gas, charcoal, electric, and wood-burning grills
• Unopened grills can be returned within 30 days

Lawn & Outdoor Power Equipment

You cannot return equipment if:

• Gas or oil has been added
• It’s been used or installed
• It was bought during weather-related events (e.g., storms)

This applies to:

• Lawnmowers
• Generators
• Trimmers
• Blowers
• Pressure washers
• Robotic mowers

Electric Bicycles

• Returnable within 30 days or under 50 miles
• Must be in near-new condition
• A 15% restocking fee may apply if the bike shows signs of wear

Ready-to-Assemble (RTA) Furniture

• Not returnable once the box is opened
• All parts must stay sealed for a return

Chandeliers and Ceiling Fans

• Returnable only if unopened
• 25% restocking fee applies for returns of opened items
• Installed fixtures are not returnable
• If parts are missing or broken, NFM can help you contact the manufacturer for replacements

Computers and Fitness Equipment

• Returnable within 14 days
• Must be complete and in original condition
• Receipt and original packaging required
• Labor, delivery, and installation fees are non-refundable

Cameras, DSLRs, Action Cameras, Lenses, and Drones

• Returnable within 14 days
• Must be like-new with all components and packaging
• 15% restocking fee applies
• Adding unauthorized software voids return eligibility

Mobile Phones

• Returnable within 14 days
• Must be in like-new condition with all parts and packaging
• 15% restocking fee applies
• If you install unauthorized software or “flash” the phone, you can’t return it

Final Sale and Non-Returnable Items

The following items are not returnable under any circumstances:

• Special order merchandise
  • Cannot be returned or canceled without a minimum 25% cancellation fee
• Clearance or “As-Is” items
• Sunglasses
  • Final sale due to hygiene; only eligible for warranty replacements
• Computer memory
• Opened software, video games, DVDs, vinyls
• Floor samples
• Items labeled “Final Sale” or bought from the Clearance Center

Note: Defective software can be exchanged for the same title within 30 days

Value Produced Items

These items are mass-produced and may have slight imperfections (like minor scratches or color variations). Here’s what to know:

• NFM won’t accept returns or exchanges for cosmetic issues
• However, the manufacturer’s warranty still applies

Need Help? How to Contact NFM

If you’re not sure how to start a return or want to cancel an order, here are your options:

• Call: 1‑800‑336‑9136
  • Mon–Sat: 8am–8pm
  • Sun: 11am–8pm
• Live Chat: Available on nfm.com
• Email: Use the contact form at nfm.com/customer-service-request
• In-Person: Use the store locator to visit your nearest location

Pro Tips for Easy Returns

Here are a few tips I’ve picked up (and that NFM’s policy backs up):

1. Keep the Box — At Least for 30 Days

Returning something? You’ll need the original packaging, accessories, and receipt.

2. Don’t Assemble or Install Unless You’re Sure

Opened RTA furniture or installed flooring is not returnable.

3. Open and Inspect Deliveries ASAP

Report damage or missing parts immediately to avoid return issues.

4. Remember the Mattress Rule

You must buy NFM’s mattress protector at the time of purchase to qualify for exchanges.

5. Take Photos Before Returning Large Items

This can help if there’s a dispute about condition during pickup or drop-off.

Final Thoughts

NFM’s return policy gives shoppers a fair amount of time to make decisions — but it’s not the same across all products. Some items give you 120 days, others just 14. And certain purchases are final sale with no exceptions.

When in doubt, always check your receipt, save your packaging, and contact NFM as soon as possible.

Common Questions

Wrapping Up

Understanding return policy Nebraska Furniture Mart (NFM) can make your shopping experience smoother. Remember to keep your receipts and return items within the specified timeframes.

If you have any questions, don’t hesitate to contact NFM’s customer service for help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official NFM website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting NFM Customer Service directly is the best resource.