NFM Return Policy: Simplified

Nebraska Furniture Mart (NFM) knows that sometimes you might buy something and then realize it’s not quite right for your home.

Their motto is “Shop Without Worry,” which means you can buy things without being too scared about making a mistake. This guide will help you understand NFM return policy in simple terms.

Whether you bought furniture, electronics, or other items, this article will make sure you know exactly how to return them.

Three Easy Ways to Make a Return

If you need to return something to NFM, you have three simple options:

1. Live Chat: During business hours, you can open a chat on their website to talk with a service representative. They’ll help you with your return.
2. Phone Call: You can call NFM at 1-800-336-9136. Their phone lines are open:
   • Monday to Saturday: 8am to 8pm
   • Sunday: 11am to 8pm
3. Email: You can send NFM an email if you have a question, comment, or need help with a return. They have a “Contact Us” form on their website for this.

If you prefer to go to a store, you can find the nearest store and check its opening hours.

Return Timeframes

Different items have different return timeframes. Here’s a quick guide:

Note: Make sure to return items within these timeframes to be eligible for a refund or exchange.

Canceling an Order

Sometimes, you might want to cancel an order before it’s delivered. Here’s how you can do that:

1. First, you need to have an NFM.com account.
2. Log in to your account on the NFM website.
3. Look for “Order History” in your account.
4. Find the order you want to cancel.
5. Follow the instructions to cancel the order.

Remember, not all orders can be canceled. We’ll talk more about this later in the article.

General Return Policy Rules

NFM has some general rules for returns and cancellations. Let’s look at each one:

1. Approval: NFM needs to approve all returns and cancellations. They will check the items you want to return to make sure they’re in good condition.
2. Special Order Items: If you ordered something special (not a regular item in the store), you can’t return it. If you try to cancel a special order, NFM will charge you at least 25% of the price.
3. Clearance and Final Sale Items: If you bought something marked as “Clearance,” “As-Is,” or “Final Sale,” you can’t return it.
4. Electronics and Fitness Equipment: Things like computers, cameras, drones, exercise machines, and mobile phones have a shorter return time. You can return these within 14 days of buying them. But they need to be in perfect condition, with all the parts, instructions, and original box.
5. Regular Items: Most things you buy from NFM can be returned within 30 days. They need to be in the same condition as when you bought them, and you need to have your receipt.
6. Delivery Time Limit: When you buy something, you agree to take it within 60 days. If you don’t, NFM might cancel your order and keep any money you paid as a deposit.
7. Restocking Fee: If NFM accepts your return or cancellation, you might have to pay a restocking fee. This is a small amount of money NFM charges to put the item back in their inventory.
8. Pick-up Fee: If NFM needs to come to your house to pick up a return, you might have to pay a pick-up fee.

These rules help NFM manage their inventory and make sure the return process is fair for everyone.

Refund Policy

When you return something to NFM, how you get your money back depends on how you paid for it in the first place. Here’s how it works:

1. If you paid with a credit or debit card:
   • NFM will put the money back on the same card you used to buy the item.
2. If you paid with cash:
   • For returns up to $500, you can get your cash back right away in the store.
   • If your return is for more than $500, NFM will mail you a check from their main office in Omaha.
3. If you paid with a check:
   • NFM will mail you a check to refund your money.
   • You’ll have to wait at least 14 days after your original payment before they send the refund.

This policy helps NFM keep track of all the money coming in and going out, and it protects both you and the store from mistakes or fraud.

Exclusions and Special Cases

Some items have special rules for returns. Let’s look at each one:

1. Delivery and Pickup:
   • If NFM delivered your item and you want them to pick it up, you’ll have to pay for:
     • The original delivery fee
     • A pickup charge (which is the same as a normal delivery charge in your area)
   • If you return the item yourself, you only pay the original delivery fee.
   • If you choose a new item, you’ll have to pay a new delivery fee.
   This rule helps cover the cost of sending trucks and workers to your house.
2. Labor Fees:
   • If you paid for things like setup, assembly, or installation, these fees can’t be refunded.
   This is because the work has already been done and can’t be undone.
3. Flooring:
   • You can only return unopened boxes of flooring.
   • If the flooring has been cut, you can’t return it.
   This is because once flooring is cut, it can’t be sold to someone else.
4. Fabric Protection and Leather Care:
   • Once these treatments have been applied to your furniture, you can’t get a refund for them.
   This is because the treatment can’t be removed once it’s applied.
5. Grills:
   • You can’t return a grill after it’s been used.
   • This includes all types: gas, charcoal, electric, and wood-burning grills.
   • You can return unopened grills within 30 days.
   This rule exists because used grills can’t be resold for safety and hygiene reasons.
6. Lawn & Outdoor Power Equipment:
   • You can’t return power equipment after you’ve put gas or oil in it.
   • This includes things like lawnmowers, generators, trimmers, blowers, and pressure washers.
   • You also can’t return electronic power equipment after it’s been used.
   • Items bought for weather-related events (like generators during a storm) can’t be returned.
   This rule is in place because once these items are used, they often can’t be resold.
7. Electric Bicycles:
   • You have 30 days to return an electric bicycle.
   • The bike’s odometer must show less than 50 miles.
   • The bike must look almost new, or you might have to pay a 15% restocking fee.
   This rule allows you to try the bike but prevents returns of heavily used bikes.
8. Ready to Assemble Furniture:
   • You can’t return this type of furniture once the box has been opened.
   This is because once the parts are taken out and mixed up, it’s hard for the store to resell the item.
9. Chandeliers and Ceiling Fans:
   • You can only return these if the package is unopened.
   • If you open the package and then return it, you’ll have to pay a 25% restocking fee.
   This rule exists because these items are delicate and can be easily damaged.
10. Computers and Fitness Equipment:
    • You have 14 days to return these items.
    • They must be in the same condition as when you bought them.
    • You need to return all parts and the original packaging.
    • You can’t get a refund for delivery or installation charges.
    This short return period is common for electronics and exercise equipment.
11. Cameras, DSLR, Action Cameras, Lenses, and Drones:
    • You have 14 days to return or exchange these items.
    • They must be like new and include all original parts and packaging.
    • You’ll have to pay a 15% restocking fee.
    This rule is in place because these items are expensive and delicate.
12. Computer Memory, Software, Video Games, Movies, Vinyls, Floor Samples, Final Sale or Clearance Center Merchandise:
    • These items can’t be returned.
    • For defective software, you can exchange it for the same title within 30 days.
    This rule exists because these items are either easily copied or are sold at a discounted price.
13. Mobile Phones:
    • You have 14 days to return or exchange a mobile phone.The phone must be like new and include all original parts and packaging.You’ll have to pay a 15% restocking fee.If you’ve added any unauthorized software or hardware, you can’t return the phone.
    This policy is similar to most phone stores and helps prevent fraud.
14. Special Order Merchandise:
    • Sometimes, you might order something that NFM doesn’t usually keep in stock. These are called “Special Order” items. Here are the rules for these.
    • You can’t return Special Order items at all.
    • If you try to cancel a Special Order, NFM will charge you at least 25% of the price.
    • These rules exist because Special Order items are ordered just for you, and NFM can’t easily sell them to someone else.
15. Value Produced Items
    • Some items at NFM are made in large quantities. These are called “Value Produced” items. Here’s what you need to know.
    • These items might have small imperfections. This could be things like slight differences in color or small scratches.
    • NFM can’t exchange these items or provide service for these imperfections.
    • However, the manufacturer’s warranty still applies. This means if there’s a big problem with the item, you can still get help from the company that made it.

Comfort & Price Guarantee for Mattresses

NFM has a special policy for mattresses because they know it takes time to get used to a new bed. Here’s how it works:

1. You have to wait 30 days before you can exchange your mattress. This gives you time to really try it out.
2. You have up to 120 days to decide if you like your mattress.
3. You can exchange your mattress one time for another mattress of the same size.
4. You’ll have to pay a $69.99 restocking fee for the exchange.
5. Your mattress must be clean, undamaged, and have all its tags.
6. You must buy a mattress protection pad from NFM when you buy your mattress. This pad can’t be returned.
7. You’ll have to pay for delivery of your new mattress.
8. If you want to return a box spring because of its height, you’ll have to pay 25% of its price as a restocking fee.

This policy gives you plenty of time to make sure your new mattress is comfortable, while also protecting NFM from returns of used mattresses.

Delivery and Pickup

If your merchandise was delivered and you want NFM to pick it up from your home, you will be charged for:

• The original delivery fee.
• A pickup charge equivalent to the normal delivery charge in your area.

If you return your merchandise to NFM yourself, you will only be assessed the original delivery fee. If you reselect, you will be charged a separate delivery fee on the new order in addition to the above fees.

How to Return Large Items

If you want to return large merchandise yourself, follow these steps:

1. Contact Customer Service: Notify them of the return.
2. Receive a Return Number: Customer service will issue a return number.
3. Drive to NFM Pickup Area: Go to the drive-through pickup and provide the return number.
4. Unload the Item: NFM will unload the item and enter the return into their system.

FAQs

Wrapping Up

Understanding return policy Nebraska Furniture Mart (NFM) can make your shopping experience smoother. Remember to keep your receipts and return items within the specified timeframes.

If you have any questions, don’t hesitate to contact NFM’s customer service for help.