Moose Jaw Return Policy: Simplified
When you shop at Moosejaw, it’s important to know how their return policy works. This guide will help you understand all the details about returning items to Moosejaw.
Overview of Moose Jaw Return Policy
- Return Window: You can return or exchange most items within 90 days.
- Proof of Purchase: You need a valid proof of purchase to return items. This can be an order number, order confirmation email, original sales receipt, packing slip, or return barcode.
- Refund Methods: Original payment method, merchandise credit, or gift card
Refund and Exchange Details
- Refunds: If you have a valid proof of purchase, you will get a refund based on the original payment method or a merchandise credit/gift card.
- Scorecard Rewards/Coupons: These will not be reinstated if used for the original purchase. The refund amount will be adjusted accordingly.
- Returns After 1/31/24: If Moosejaw Reward Dollars were used, refunds will be given as store credit or a gift card.
- No Proof of Purchase: Contact customer service to get a copy of your receipt if available. Returns without proof of purchase might be denied or given as store credit based on the item’s lowest selling price.
Condition of Items
- Clean and Resalable: Items must be in clean and resalable condition.
- Excluded Items: Some items cannot be returned once opened. Check the list below for specifics.
Items That Cannot Be Returned
- Non-Returnable Items: Load-bearing climbing equipment, items requiring gasoline or fuel, airbeds, food items, custom and special order items, gift cards, and final sale items.
- Opened Items: Electronic scooters and bikes cannot be returned if the package is opened or the seal is broken.
- Bike Returns: Bikes generally cannot be returned, but there is a 24-hour inspection period to verify size and color.
Specific Item Return Policies
- Bikes: Unused bikes purchased in-store, via curbside pickup, or shipped to home and assembled in-store can be returned within 24 hours.
- Hyperice and Theragun Products: These can be returned within 30 days if opened, excluding refurbished products.
- Pre-Owned/Demo Items: Can be exchanged within seven days if in the same condition as sold.
- Electronics: Must be returned in original packaging with all parts and manuals.
How to Make a Return
Online Purchases:
- Use the “Mail-In Return” option on Moosejaw’s website. As shown in the below screenshot
- Generate a return label with your order number and billing zip code
- Reuse the original packaging
In-Store Purchases:
- Return to any Moosejaw location with proof of purchase
- In-store purchases cannot be returned by mail
Additional Information
- Receipt Copies: If you lost your receipt, contact customer service at 1-866-465-3655 for a copy.
- Order Cancellations: Orders can be canceled within 30 minutes of submission. If you miss this window, you can return the items once received.
- Event Cancellations: Follow the instructions in your confirmation email or call the store to cancel. Refunds depend on how soon before the event you cancel.
Event Cancellation Policy
Rock Wall Events:
- Single Climb Reservation:
- Full refund if canceled more than 48 hours before the event.
- If canceled within 48 hours of the event, a credit equal to the amount paid will be issued. This credit can be used for a future rock wall event within 90 days of the original event date.
- Group Reservation:
- Full refund if canceled more than 48 hours before the event
- Credit towards future events if canceled within 48 hours
Classes/Clinics/Events:
- Full refund if canceled more than 48 hours before the event
- Credit towards future events if canceled within 48 hours
- Full refund if the event is canceled by Moosejaw
If you have any more questions about the returns, you can visit Moosejaw return policy on their website.
FAQs
Summary
Moose Jaw return policy is flexible and ensures customer satisfaction. Keep your proof of purchase, check the item conditions, and choose the right return method to make the process smooth and easy.
