Michaels Return Policy: Simplified
Michaels return policy explained in simple terms! Find out how to return items, get refunds, and handle online or in-store returns
When shopping at Michaels, you may need to return an item that doesn’t meet your expectations. This article will explain everything you need to know about Michaels return policy in simple terms.
Whether you bought something online or in-store, we’ll help you understand how to make returns easily.
Michaels Return Policy Overview
| Return Policy Feature | Details |
|---|---|
| Return Window | 60 days from purchase |
| Return Method | In-store or online |
| Receipt Required? | Preferred, but not always necessary |
| Return Condition | Items must be new, unused, and in original packaging |
| Refund Method | Original payment method or store credit |
| Exchange Option | Not available (must return and repurchase) |
| Third-Party Seller Returns | Follow seller’s return policy |
| Custom Orders & Clearance Items | Final sale |
| Gift Cards & Prepaid Cards | Non-returnable |
Returning Items to Michaels
Michaels allows returns for most items within 60 days of purchase. The items must be new, unused, and in original packaging.
How to Return an Item
- In-Store Return: Bring the item to any Michaels store along with the receipt.
- Online Return: Log in to your Michaels.com account, find your order, and start a return request.
If you don’t have a receipt, Michaels will try to find your purchase in their system. If they can’t, they may offer a store credit instead of a refund.
Returning Online Purchases
If you bought something from Michaels.com, you can return it in a store or online. Here’s how to return online purchases:
- Log into your account at Michaels.com and go to “Order History.”
- Find the order with the item you want to return and click “View Details.”
- Under the “Need Help?” box, select the Return button.
- Check the boxes next to the items you want to return.
- Choose the Return Reason and Condition of the items.
- Add any notes or photos if necessary.
- Submit the return, and you’ll get instructions on next steps, including the refund process.
After submitting, you can click “View Return Details” to track your return.
How to Return an Online Purchase In-Store
If you bought something online and prefer to return it in person, you can visit any Michaels store to make the return. Just follow these simple steps:
- Pack Your Item: Make sure the item is in its original packaging, new, and unused.
- Bring Your Receipt: Take the packing slip that came with your online order or a printed copy of your order confirmation email. This will make the return process faster.
- Go to a Michaels Store: Visit any Michaels location. Use the store locator to find a store near you.
- Head to Customer Service: Once you’re in the store, go to the Customer Service counter.
- Present Your Item and Receipt: Give the item and your receipt (packing slip or order confirmation) to the Michaels team member.
- Get Your Refund: Your refund will be processed in the same form of payment you used for the original purchase.
Returns for In-Store Purchases
If you bought an item from a Michaels store, you can return it to any Michaels location. Here’s what you need to know:
Return with Receipt
If you have the receipt, you can return or exchange the item within 60 days. Refunds will be given in the same form of payment you used, but there are a few special cases:
- Debit card purchases: You’ll get a cash refund.
- Gift card or gift receipt: You’ll receive a Store Return Card.
- Check purchases: If you return an item paid for by check, there is a 10-day waiting period for the refund.
Return without Receipt
If you don’t have a receipt, you can still return an item, but you’ll need to bring a valid photo ID. Michaels will try to look up your receipt if you paid with a credit or debit card.
If they can’t find your receipt:
- You’ll get a refund for the lowest price the item was sold at in the last 90 days.
- Refunds will be given on a Store Return Card, which can be used for future purchases at Michaels.
Exceptions to the Return Policy
There are some exceptions to the general return policy. These items have different rules:
- Cricut® Products: Can only be returned if the packaging is unopened, and you must have the receipt. If your Cricut item is defective, you’ll need to contact the manufacturer.
- Glowforge® Products: Glowforge machines and filters can only be returned if the box is sealed and unopened within 14 days of purchase. These items cannot be returned in stores; you’ll need to contact customer care.
- Gift Cards and Prepaid Cards: Cannot be returned or exchanged, except where required by law.
- Custom Framing Orders: Can only be reworked at the same store within 14 days of pickup.
- Classes: You can get a refund if you cancel before the class starts.
- Cut Fabric: Sales are final for cut fabric.
- Clearance Items: These items are sold “as is” and cannot be returned.
- Party Cancellations: You can cancel a party and get a refund if you do so at least 7 days before the event. Within 7 days, no refunds will be given.
Refunds
Michaels will refund your money in the same form of payment you used. Here are some special situations:
- If you paid with a debit card, you will get a cash refund.
- If you paid with a gift card or gift receipt, you will receive a Store Return Card.
- Online purchases with PayPal will be refunded in cash (up to $500). For larger refunds, contact customer care.
Refunds will also include the taxes you paid, but Michaels may deduct shipping fees unless the return is due to their error.
Exchanges
At this time, Michaels does not offer direct exchanges. If you want a different product, you’ll need to return the original item and then place a new order.
Third-Party Purchases
If you bought an item from a third-party seller on Michaels Marketplace or MakerPlace, the return process is different:
- Marketplace Purchases: You need to start the return online. You’ll receive a pre-paid shipping label to send the product back to the seller. These items can’t be returned to a Michaels store.
- MakerPlace Purchases: You’ll need to start the return online, and once the seller approves it, they will handle the return. You will have to pay for the shipping costs.
Each seller on Marketplace and MakerPlace has its own return policy, so always check those details when buying.
MichaelsPro® Purchases
If you buy from MichaelsPro, you can return items within 60 days, but you’ll need to get a Return Authorization first. Call the dedicated support line at 1-833-MIKEPRO (645-3776).
Note that some returns may come with restocking fees.
If you have any more questions about the returns, you can visit Michaels return policy on their website.
FAQs
Contact Us
If you have more questions or need help with your return, you can contact Michaels Customer Care:
- Phone: Call 1-800-MICHAELS (1-800-642-4235)
- Live Chat: Available on the Michaels website.
You can also visit the Michaels Customer Care page for more information.
This guide should help you easily navigate Michael’s return policy. Just remember to keep your items new and in their original packaging, and always try to have your receipt.
