Maurices Return Policy: Simplified

Maurices is committed to ensuring that customers are satisfied with their purchases. Whether you bought something in-store or online, Maurices has clear guidelines to help you return or exchange items easily. This article explains everything you need to know about Maurices return policy.

Overview of Maurices Return Policy

Here’s a summary of the return policy in a table:

What Can Be Returned?

Maurices aims to ensure customers are happy with their purchases. Most items can be returned as long as:

• You have the original receipt or order number.
• The item is in its original condition and hasn’t been visibly worn or damaged.
• Tags and hygienic liners (for certain items) are still intact.

Items That Cannot Be Returned

Some items cannot be returned or exchanged, including:

• evsie™ items (final sale).
• Panties if the tag has been removed.
• Swimsuits if the hygienic liner is missing.
• Items showing visible signs of wear or damage.
• Items that appear to involve fraud or abuse.

How to Make Returns

Maurices offers two main ways to return items: in-store and by mail.

Return In-Store

You can return your items to any Maurices store. Here’s what you need:

• Original receipt or order number.
• For online purchases, bring the original packaging.

Steps for In-Store Returns

• Visit any Maurices store.
• Provide your receipt or order number.
• If you don’t have a receipt, you’ll receive a merchandise credit for the current price.

Note:

• Items purchased in-store cannot be returned to the online warehouse.

Return By Mail

If you ordered online, you can return your items through the Expedited Returns Portal.

Steps for Mail Returns

1. Visit the Expedited Returns Portal to start your return.
2. Fill in the Order Number and Email Id as shown in the below screenshot and follow the instructions. You can find the order number on your package address label or packing slip (if included), in your order emails or in your online account at maurices.com

3. Select the items you want to return.
4. Download and print a prepaid return label.
5. Pack the items securely (original packaging is preferred).
6. Ship the package back.

Important Details

• A $6.95 fee will be deducted from your refund to cover return shipping.
• Refunds will be processed after the items are inspected.

Exchange Policy

Exchanges can be made both in-store and online. Here’s how it works:

In-Store Exchanges

• Bring your item and receipt to Maurices store.
• The associate will help you exchange the item.

Online Exchanges

• Return the original item through the Expedited Returns Portal. Follow the same steps as explained above for online returns.
• Place a new order for the desired item.
• Shipping and handling fees apply to the new order.

Special Return Policies

Afterpay Returns

• Items purchased with Afterpay can be returned to a store for merchandise credit.
• For a refund to your Afterpay account, items must be shipped back to the warehouse.

PayPal Returns

• Items purchased using PayPal can only be returned in-store. Refunds will be issued to the debit or credit card linked to your PayPal account.
• For a refund to your PayPal account, you must return the items by mail.

Canadian Returns

• Use the Expedited Returns Portal for online returns and follow the same process as explained above.
• A $6.95 fee applies for return shipping.
• Bring items to any Maurices store in Canada for in-person returns.

Maurices Price Match Policy

At Maurices, we want you to feel confident and satisfied with every purchase. If you find a lower advertised price on Maurices.com than what is offered in our stores, we will match that price in-store upon request.

What Our Price Match Policy Does Not Cover

• Exclusive Pricing: Offers available only to select groups, such as loyalty program members or VIP credit card holders.
• Special Offers: Financing deals, free gifts, pricing errors, limited-quantity items, clearance items, and credit card promotions.
• Other Locations and Retailers: Prices at other Maurices stores or from other retailers are not eligible for price matching.

How to Request a Price Match

1. Speak with an Associate: Visit your local Maurices store and inform an associate about the lower price you found online.
2. Provide Details: Bring in a printed advertisement or show the online price on your mobile device.
3. Review and Validation: Each store will review and validate that the item qualifies under our price match policy.
4. Timing: All price match requests must be made during the promotional or sale event window. If the promotion or sale has ended, we will not be able to honor the price match.

Policy Updates

Maurices reserves the right to amend these terms at any time. For the most current information, please check with your local store or Maurices.com.

Cancellations

Can I change or cancel my order?

Yes — but you have to act fast! You can change or cancel your order within the first 30 minutes of placing it.

Call 1-866-977-1542
Or use the online chat for immediate help.

If you’ve missed the 30-minute window, don’t worry — you can still return or exchange your order:

• Visit your local maurices store, or
• Mail it back for a refund once it arrives.

Why was my order canceled?

If you received a cancellation email, here’s what might’ve happened:

• The item you ordered sold out before it could be shipped.
• There was a mismatch in your billing name or address with the card used.
• We couldn’t ship to the address provided.

For help or to get more info, just give us a call at 1-866-977-1542.

If you have any more questions about the returns, you can visit its return policy on their website.

Common Questions

Contact Information

If you have more questions, you can reach Maurices through the following methods:

• Live Chat:
  • Monday to Friday: 9:00 AM – 9:00 PM CT
  • Saturday to Sunday: 9:00 AM – 7:00 PM CT
• Text:
  • SMS: 1.866.977.1542
  • Same hours as Live Chat.
• Email:
  • Visit Maurices Support to send an email.

Summary

Understanding Maurices’ return policy ensures a smooth shopping experience. Whether you need to return an item or make an exchange, these guidelines will help you navigate the process with ease.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Maurices website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Maurices Customer Service directly is the best resource.