Maurices Return Policy: Simplified

Maurices is committed to ensuring that customers are satisfied with their purchases. Whether you bought something in-store or online, Maurices has clear guidelines to help you return or exchange items easily. This article explains everything you need to know about Maurices return policy.

Overview of the Return Policy

Here’s a summary of the return policy in a table:

What Can Be Returned?

Maurices aims to ensure customers are happy with their purchases. Most items can be returned as long as:

• You have the original receipt or order number.
• The item is in its original condition and hasn’t been visibly worn or damaged.
• Tags and hygienic liners (for certain items) are still intact.

Items That Cannot Be Returned

Some items cannot be returned or exchanged, including:

• evsie™ items (final sale).
• Panties if the tag has been removed.
• Swimsuits if the hygienic liner is missing.
• Items showing visible signs of wear or damage.
• Items that appear to involve fraud or abuse.

How to Make Returns

Maurices offers two main ways to return items: in-store and by mail.

Return In-Store

You can return your items to any Maurices store. Here’s what you need:

• Original receipt or order number.
• For online purchases, bring the original packaging.

Steps for In-Store Returns

• Visit any Maurices store.
• Provide your receipt or order number.
• If you don’t have a receipt, you’ll receive a merchandise credit for the current price.

Note:

• Items purchased in-store cannot be returned to the online warehouse.

Return By Mail

If you ordered online, you can return your items through the Expedited Returns Portal.

Steps for Mail Returns

1. Visit the Expedited Returns Portal. Fill in the Order Number and Email Id as shown in the below screenshot and follow the instructions.

2. Select the items you want to return.
3. Download and print a prepaid return label.
4. Pack the items securely (original packaging is preferred).
5. Ship the package back.

Important Details

• A $6.95 fee will be deducted from your refund to cover return shipping.
• Refunds will be processed after the items are inspected.

Exchange Policy

Exchanges can be made both in-store and online. Here’s how it works:

In-Store Exchanges

• Bring your item and receipt to Maurices store.
• The associate will help you exchange the item.

Online Exchanges

• Return the original item through the Online Returns Process.
• Place a new order for the desired item.
• Shipping and handling fees apply to the new order.

Special Return Policies

Afterpay Returns

• Items purchased with Afterpay can be returned to a store for merchandise credit.
• For a refund to your Afterpay account, items must be shipped back to the warehouse.

PayPal Returns

• Items bought using PayPal can only be returned to a store for merchandise credit.
• For a refund to your PayPal account, you must return the items by mail.

Canadian Returns

• Use the Expedited Returns Portal for online returns and follow the same process as explained above.
• A $6.95 fee applies for return shipping.
• Bring items to any Maurices store in Canada for in-person returns.

If you have any more questions about the returns, you can visit its return policy on their website.

FAQs

Contact Information

If you have more questions, you can reach Maurices through the following methods:

• Live Chat:
  • Monday to Friday: 9:00 AM – 9:00 PM CT
  • Saturday to Sunday: 9:00 AM – 7:00 PM CT
• Text:
  • Same hours as Live Chat.
• Email:
  • Visit Maurices Support to send an email.

Summary

Understanding Maurices’ return policy ensures a smooth shopping experience. Whether you need to return an item or make an exchange, these guidelines will help you navigate the process with ease.