Mango Return Policy (U.S.): The Complete Guide to Easy Returns & Exchanges

Mango is known for its stylish clothing and modern European flair. But if something doesn’t fit or feel right after it arrives, how easy is it to return it? This guide breaks down Mango return policy into plain, simple steps—so you know exactly what to do and what to avoid.

At a Glance: Mango Return Policy Summary

How Long Do You Have to Make a Return?

For most items, you get 30 days from the date Mango ships your order to return or exchange it.

But if you bought something from the CAPSULE collection, you only have 14 days from dispatch. Also, CAPSULE items must have original labels attached—no exceptions.

Bought it in-store? You still get 30 days, unless it’s the sales period, during which the return window drops to 14 days.

Return Conditions: What Can and Can’t Be Returned

Before you pack anything up, check that it meets Mango’s return requirements:

You can return items if they are:

• In original condition (unworn, unwashed)
• Still have all original tags attached
• In unopened sealed packaging (for items like cosmetics and underwear)

You can’t return or exchange:

• Items missing tags (especially CAPSULE items)
• Lingerie, underwear, swimwear without intact hygiene seals
• Fragrances, candles, or cosmetics that have been opened
• Earrings (due to hygiene reasons)
• Personalized or altered items
• Gift cards

If in doubt, keep the packaging intact until you’ve tried things on!

How to Return an Online Purchase (U.S. Orders Only)

You have two main return options when ordering from Mango online in the U.S.:

Option 1: Return at a Mango Store (Free)

This is the fastest and easiest way to return your item.

Steps:

1. Take your item(s) to any Mango store in the U.S., excluding:
   • Airport stores
   • Department store locations
   • Stores in Puerto Rico
2. Bring your return form (included in your order).
   • Can’t find it? Download it from My Purchases in your Mango account.
   • Or just show the barcode on your phone.

Good to know: In-store size exchanges are allowed as long as the item is eligible for return.

Option 2: Free Return via USPS

If you can’t get to a store, Mango lets you send your items back for free through the post.

Steps:

1. Go to the Mango website and complete the online request for your return. Fill up your email Id and Order number as shown in the screenshot below.

3. After submitting your request, you will receive a confirmation email with instructions.
4. Prepare your Parcel:
   • Pack the items you wish to return or exchange along with the return form that came with your order.
   • For Size Exchanges: Indicate the new size you require next to each item on the form.
   • For Returns: Indicate the reason for the return. Your feedback helps Mango improve their products.
5. Deliver Your Parcel to USPS:
   • Take your prepared parcel to the nearest USPS location within 10 working days of your return request.
   • Drop it off at the USPS office, and they will handle the rest!

This option isn’t available for:

• Mango Outlet orders
• Orders placed via iPads in Mango stores

Returning Items Bought in a Mango Store

You have 30 days from the purchase date to return or exchange most in-store items. During sales periods, it drops to 14 days.

What you need:

• The item(s)
• The original receipt (digital or paper)
• Or a barcode from My Purchases on your phone

CAPSULE collection? The same 14-day limit applies, and labels must still be attached.

Reminder: Swimwear, lingerie, underwear, earrings, and opened cosmetics are not returnable—even if bought in-store.

How to Return a Purchase Made via iPad in a Mango Store

If you placed your order using an iPad inside a Mango store, the return process is a little different than regular online or in-store purchases.

Return Window

You have 30 days from the dispatch date of your order to return the item.

CAPSULE collection items must be returned within 14 days of dispatch, and the original labels must still be attached, or they will not be accepted.

Exchanges

If you want a different size or product, you’ll need to return your item and place a new order. iPad orders do not qualify for direct exchanges.

How to Return Your iPad Order

You have two return options—but mail is required, and USPS drop-off is not allowed for iPad purchases.

Option: Return in a Mango Store (Free)

• Bring the item and your purchase receipt (digital or paper) to any Mango store.
• Staff will process your return and begin the refund.

Note: Size exchanges must still be done through a new purchase, even if returning in-store.

Option: Return by Mail

For iPad orders, if you prefer to return by mail, you’ll need to use registered mail or a courier with acknowledgment of receipt.

Mail your return to this address:

MANGO RETURNS – C/O Carbel Easton One  
1520 Van Buren Rd  
Easton, PA 18045

Include inside the parcel:

• The item(s) you’re returning
• Your purchase receipt or a photocopy of it

Important:
You must also enter your bank details in order to receive your refund via bank transfer. Here’s how:

1. Go to My Purchases on the Mango website.
2. Log in with the email you used for the purchase.
3. Enter your order number and fill in the bank details section.

🔗 View My Purchases

Mango will not be able to process your refund without your bank account info, so don’t skip this step!

How and When You’ll Get Your Refund

Mango refunds your money to the original payment method. Timing depends on how you returned the item.

Mango will send an email notification once your refund is issued.

Price Adjustment

Yes—Mango allows a one-time price adjustment if:

• The price of the item drops within 14 days of purchase
• It’s the first markdown (not a promotional sale price)

You’ll be refunded the difference to your original payment method.

Promotional discounts and flash sales don’t qualify.

How to Reach Mango for Return Help

Need help tracking a return or finding your return form?

Here’s where to go:

• ✅ My Purchases to:
  • Request returns
  • Download return forms
  • Track return/refund status
• Find a USPS Drop-Off Location

Mango doesn’t list a phone number or live chat in the policy, so online self-service is your best option.

Pro Tips for Hassle-Free Mango Returns

Want to avoid return headaches? Here are a few tricks from an expert shopper (me!):

1. Don’t delay. Start your return ASAP—especially for CAPSULE items (you only have 14 days!).
2. Use store returns if possible. It’s quicker and more flexible for exchanges.
3. Keep everything sealed. That beauty product or swimsuit can’t be returned if you unseal it.
4. Watch your return form. You’ll need it for both in-store and USPS returns.
5. Avoid ordering via store iPads if you want to exchange sizes—those orders require full returns and reorders.

Common Quetsions

Final Thoughts

Returning to Mango doesn’t have to be a hassle—just keep your receipts, follow the time limits, and don’t open anything you might want to send back. And if you ever get stuck, their return portal online has everything you need.

Happy shopping—and easier returning!