Lenscrafters Return Policy: Simplified

Lenscrafters is a popular place to get eyeglasses and sunglasses, offering eye exams and a wide variety of frames. But what happens if your new glasses aren’t quite right? Don’t worry! Lenscrafters has a return policy designed to help.

This guide will walk you through everything you need to know about returning items, whether you bought them online or in one of their stores.

Lenscrafters Return Policy: Quick Overview

Here’s a quick look at the main points of the return policy:

The Basics: Your 30-Day Return Window

Lenscrafters gives you 30 days to decide if your new eyewear is perfect for you. This 30-day period starts on the “dispense date.”

• What’s the “Dispense Date”? It’s simply the day your glasses arrive at your home (if ordered online) or the day you pick them up or buy them in the store.

Within these 30 days, you can return your eyewear for either:

1. A Full Refund: Get your money back.
2. A Replacement: Exchange them for a different pair.

Important Note: This policy applies only to the original purchase. It’s like a first chance guarantee.

What the Return Policy Doesn’t Cover

It’s important to know what isn’t included in the standard return policy. Lenscrafters cannot accept returns or provide refunds/replacements for eyewear that has:

• Accidental damage (like dropping them)
• Scratches
• Breakage
• Been lost or stolen

The policy is for glasses that just didn’t work out for you in terms of fit, style, or vision correction, as long as they are still in their original, undamaged condition.

Where Can You Make Returns?

Good news! Lenscrafters makes it convenient. You can return items at any Lenscrafters store.

This includes:

• Items you bought in any Lenscrafters store.
• Items you bought online from LensCrafters.com.
• Items you bought online from Ray-Ban.com.
• Items you bought online from Oakley.com.

One Exception for In-Store Returns: While most items can be returned to a store, custom prescription eyewear that you ordered online usually needs to be returned following the online return process given below.

Non-prescription items or standard prescription glasses bought online can typically be returned in-store.

Returning Purchases Made Online

If you bought your eyewear from LensCrafters.com, Ray-Ban.com, or Oakley.com, here’s how to handle the return by mail:

Step 1: Request Your Return

• Go to the Lenscrafters Return Request page on their website.
• You’ll need to provide your order details and information about the item(s) you want to return.
• Submit the request. Lenscrafters will review it and typically email you within 48 hours. This email will either contain a prepaid shipping label or an update on your request.

Step 2: Pack and Ship

• Once you receive the email with the prepaid shipping label, print it out.
• Carefully pack the eyewear back into the original box it came in. Make sure to include everything that came with it.
• Attach the printed shipping label securely to the outside of the box.
• Send the package off! The shipping is already paid for.

Prefer to Return In-Store? You also have the option to take your online purchase (along with your order details) to any Lenscrafters store for a return, instead of mailing it back (remember the exception for custom prescription items).

Step 3: Getting Your Refund

• Once Lenscrafters receives your returned package, they will process your refund.
• The money will be credited back to the original credit card or payment method you used when ordering.
• This process usually takes about 7-10 business days after they get the item back.
• You’ll get an email confirming that your refund has been processed.
• If you think it’s taking too long, it’s a good idea to call their customer service.

Returning Purchases Made In-Store

Returning glasses you bought directly from a Lenscrafters store is very straightforward:

1. Go Back to the Same Store: Take the eyewear back to the specific Lenscrafters location where you originally purchased it.
2. Keep Them in Good Shape: Make sure the glasses are in their original condition and are not damaged.
3. Bring Your Receipt: Having your original purchase receipt is important for a smooth return process.
4. Ask for Help: An associate at the store will check the item and guide you through the return or exchange process.

Refunds for in-store returns are usually processed quickly, often showing up in your bank account within about 5 working days, though this can sometimes vary depending on your bank.

Special Instructions: Returning Ray-Ban Meta Glasses

Ray-Ban Meta smart glasses have a special return process because they store personal data. Returns for these are rare, but if needed, here’s how to do it:

Before you start either return method (Mail or In-Store):

1. Save Your Stuff: Import any photos or videos (“captures”) you took with the glasses to your phone or the Meta View app.
2. Wipe Your Data: Perform a factory reset on the glasses. This is crucial to remove your personal information and delete your captures.
3. Power Down: Turn the glasses off completely.

Option 1: Returning Ray-Ban Meta by Mail

1. Contact First: You need to call Lenscrafters Customer Care. They will check the situation with your glasses and set up the return for you. They provide the specific instructions and likely the shipping label.
2. Prepare for Shipping: Pack the Ray-Ban Meta glasses, the charging case, and all other accessories that came with them in the original box.
3. Lost the Box? If you don’t have the original box or it’s damaged, ask Customer Care for a return kit. They will mail you everything you need.
4. Follow Instructions: Carefully follow the shipping instructions provided by Customer Care or listed on the return kit/box. You can also find instructions online (the policy mentions a link, usually provided by Customer Care).

Option 2: Returning Ray-Ban Meta In-Store

1. Prepare for Return: Follow the initial steps: import captures, factory reset, and turn off the glasses.
2. Pack Everything: Place the glasses, charging case, and all accessories back into the original box.
3. Lost the Box? If you don’t have the box, don’t worry too much for an in-store return. A store team member can usually help figure out the packaging.
4. Visit a Store: Take the packed glasses to your nearest Lenscrafters store. You can find a nearby store using the store locator on their website.
5. Store Handles Shipping: A member of the store team will take the glasses and manage the return shipment for you.
6. In-Store Refund Processing: Your refund request will be processed right there in the store. You’ll get a confirmation email, and the money should appear in your account within about 5 business days.

30-Day Unconditional Guarantee

Lenscrafters often refers to their return policy as a “30-Day Unconditional Guarantee.” This means if you simply don’t love your new glasses or prescription sunglasses for any reason (style, fit, vision correction feels off), you can return or replace them within 30 days of the dispense date, provided they are still in original condition.

Remember, this guarantee is for the original purchase and does not cover accidental damage, scratches, breakage, or theft. If you need help finding frames that suit your style after a return, store associates or customer care can assist.

Need Help? How to Contact Lenscrafters

If you have questions about your return or anything else, you can reach Lenscrafters in several ways:

• Phone: Call 1-877-753-6727 (1-877-7-LENSCRAFTERS).
  • Hours: Monday – Friday, 8:00 AM – 8:00 PM ET
  • Hours: Saturday – Sunday, 9:00 AM – 6:00 PM ET
• Chat: You can often chat live with customer service during business hours. Check the “Contact Us” page on the Lenscrafters website to see if chat is available.
  • Chat Hours Mentioned: Monday – Friday, 9:00 AM – 5:30 PM EDT (Check site for current availability)
• Email: Visit the “Contact Us” page on their website and click the option to “Send an email.” Fill out the form, and they usually reply within one business day.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Summary

Returning eyewear at Lenscrafters is designed to be customer-friendly. By understanding the 30-day window, the condition requirements, and the specific steps for online, in-store, and Ray-Ban Meta returns, you can navigate the process easily.

If you’re ever unsure, don’t hesitate to contact Lenscrafters customer service for help!