Kuiu Return Policy: A Complete, Simple Guide (No Surprises)

KUIU makes high-quality ultralight hunting gear for serious outdoor adventurers. But if something doesn’t fit, isn’t what you expected, or arrived damaged, their return policy makes it easy to send things back—if you follow the rules.

This guide breaks it all down so you can return or exchange your KUIU gear without any confusion.

KUIU Return Policy Overview

How to Return an Item (U.S. Orders)

If your item is unworn and clean, you can return it within 45 days of purchase. Here’s how:

Step-by-Step:

1. Go to the Returns Portal.
2. Enter your order number (skip the “-1” at the end) and email address. The screenshot of the returns portal shared below.

3. Select the item(s) you want to return, add a reason and any comments.
4. Choose a shipping option:
   • Use KUIU’s UPS label? A $7.50 fee will be taken from your refund.
   • Ship it yourself? No fee, but you cover the cost.
5. Choose your refund method: back to your card or as a KUIU gift card.
6. Submit the return.
7. Print the shipping label and packing slip (sent to your email).
8. Pack your return, include the slip inside, and attach the label outside.
9. Drop it off at a UPS location or with your own carrier.

Once KUIU receives your return, they’ll issue your refund within 5–7 business days (may take up to 15 days during holidays or big sales).

How to Exchange an Item (U.S. Orders)

KUIU offers free exchanges, but only for a different size of the same item.

To Exchange:

1. Go to the Returns Portal.
2. Enter your order info and select the item and new size.
3. All exchanges ship free.
4. Submit the request, print your packing slip and shipping label.
5. Pack and ship the return.

If your requested size is in stock, you’ll get it within 5–7 business days of your return being received. If it’s out of stock, you’ll get a refund instead.

You can’t exchange for a different color or a different product. In that case, return the item and place a new order. KUIU will give you free standard shipping on your new order (U.S. only).

Returning or Exchanging Packs and Sets

If you bought a Pack (like a 3-pack of socks) or a Set (like a gear bundle):

• You must return or exchange the whole Pack or Set.
• Partial returns are not accepted.

Gift Returns and Gift Exchanges (U.S. Orders)

If you received a KUIU gift, you can still return or exchange it.

Gift Returns:

1. Go to the Returns Portal, click “Start a Gift Return”.
2. Enter the order number, your email, and the shipping ZIP code.
3. Select your item(s) and reason.
4. Return shipping is free.
5. You’ll get a KUIU store credit by email once they receive the item.

Gift Exchanges:

• Only same-product, different-size exchanges are allowed.
• Free shipping is included.
• If the size isn’t available, you’ll receive store credit instead.

Returning International Orders and APO Addresses

If your order was placed through ESW:

1. Visit the ESW Returns Portal.
2. Enter your order number and email. The screenshot of the return portal shared below

3. Print your packing slip and return label.
4. Ship the item to the ESW regional center using your carrier of choice.

Refunds exclude duties, taxes, and shipping fees and take 5–7 business days after arrival.

Other International Returns and APO Addresses

• Mail your return to:
  KUIU RETURNS
  2050 Cessna Drive
  Vacaville, CA 95688-3100
• Include your packing slip or order confirmation inside the box.

Exchanges are not available for international and APO/FPO returns.

Defective or Damaged Items

Received something damaged or defective?

• Don’t use the return portal.
• Instead, fill out KUIU’s Warranty Form.

They’ll help with a replacement or solution.

Returns from the Dixon Showroom

If you bought something at KUIU’s Dixon, CA showroom, you can return it in person or mail it to:

Attn: KUIU Showroom
1920 N Lincoln Suite 101
Dixon, CA 95620

Include your receipt, name, and phone number. They’ll contact you to complete the refund.

Need Help? Here’s How to Contact KUIU

• Phone: 1-800-648-9717
  Monday–Friday, 7:30 AM – 4:00 PM PT
  (Closed Saturday–Sunday)
• Email: service@kuiu.com
• Online Contact Form: Contact Us Page
• Avg. email response time: 2–3 business days

Common Questions

Pro Tips for Smooth Returns

1. Return quickly. Don’t wait until the 44th day—returns must be received within 45 days.
2. Don’t separate packs or sets. You’ll lose the return if you do.
3. Save your tracking number, especially if you’re using your own shipping.
4. Choosing a refund gift card? Use it like store credit—fast and easy.
5. Want to avoid return fees? Pick “ship it yourself” or make an exchange (UPS label is free for exchanges!).

Final Thoughts

KUIU makes returning or exchanging gear pretty simple—as long as you follow their rules. Stick to the 45-day limit, make sure your items are clean and unused, and always return full Packs or Sets. If you ever feel stuck, use their returns portal or reach out to their support team.

Now you’re ready to tackle your return like a pro!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Kuiu website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Kuiu Customer Service directly is the best resource.