KEH Return Policy: A Comprehensive Guide for Everyone

Welcome to our guide on KEH’s return policy! In this article, we will explain KEH return policy in simple language that is easy for everyone to understand.

Whether you’re buying new or used camera gear, it’s important to know how returns work. We’ll cover all the details you need to know about making a return, so let’s get started!

What is KEH Return Policy?

KEH wants all customers to be happy with their purchases. If you are not satisfied with what you bought, you can return it for a refund or an exchange within 21 days of receiving it. But keep in mind, exchanges do not extend the return period.

Steps to Return an Item at Keh

1. Get a Return Authorization (RMA):
   • Before returning any item, you must contact KEH’s customer service to get a Return Merchandise Authorization (RMA). You can reach customer service at (800) 342-5534 or sales@keh.com.The RMA is valid for 7 days. If you send back an item without an RMA, your return might be delayed.
   • International customers can call 770-333-4200 or email sales@keh.com.
   • Customer Service contact hours: Monday to Friday, 8:30 AM – 7:00 PM ET, Saturday, 10:00 AM – 4:00 PM ET
2. Prepare Your Return:
   • New Items: Must be in perfect condition, unopened, and include all original packaging and accessories.
   • Used Items: Must be in the same condition as when you received them.
3. Pack Your Items:
   • Use the original packaging if possible. If not, wrap items securely in bubble wrap or newspaper.
   • Choose a box that fits the items well. Avoid boxes that are too big or too small.
   • Include a copy of the sales invoice and a note explaining why you are returning the item.
4. Ship Your Return:
   • Use a trackable and insured shipping method. KEH is not responsible for lost or damaged returns.
   • Send your package to:

KEH Returns
5080 Highlands Parkway SE
Suite A
Smyrna, GA 30082

Packing Tips

• Use original packaging if possible.
• Wrap each item in bubble wrap or newspaper.
• Use a sturdy box with enough padding to prevent movement.
• Remove old labels if reusing a box.
• Include a copy of the invoice with reasons for return.
• For multiple boxes, label them as 1 of 3, 2 of 3, etc.

Conditions for Returns

• New Items: Must be in brand new condition with all original materials.
• Used Items: Must be in the same condition as originally shipped.
• Non-Returnable Items: As-is items, drones, film, and photo-sensitized products.
• Return Shipping Costs: The cost of return shipping is your responsibility and is non-refundable. This includes any import/export taxes and fees for international orders.
• Restocking Fees: Items not in perfect condition may incur a restocking fee (10% for new items, 15% for others).

Special Cases

• Defective or Mis-shipped Items: If you receive a defective or incorrect item, contact KEH immediately. They will provide a pre-paid shipping label for the return. However, if the item is found to be in working order, the cost of the shipping label will be deducted from your refund.
• High Return Rate: Customers who frequently return working items may face additional restocking fees or other actions.

Credit and Refunds

• Processing Time: Refunds typically take 5 to 10 business days after KEH receives your return.
• Refund Method: Refunds will be issued to the original payment method.
• Refund Amount: You’ll get a refund for the item and sales tax (if applicable), but not for shipping and handling charges.

For any further information regarding Keh return policy, you may visit Keh FAQ section.

FAQs

Tips for a Smooth Return Process

• Check the Condition: Make sure new items are unopened and in perfect condition. Used items should match their original condition.
• Keep All Original Materials: For new items, keep all packaging, accessories, and documents.
• Use Reliable Shipping: Choose a trackable and insured shipping method to protect your return.
• Contact KEH Quickly: For defective or incorrect items, contact KEH as soon as possible to avoid issues with the return shipping cost.

By following these guidelines, you can ensure a hassle-free return process with KEH. Whether you’re returning a new or used item, knowing the steps and conditions will help you get your refund or exchange smoothly. Happy shopping!