JJill Return Policy: Simplified

Welcome to our easy-to-understand guide on J.Jill’s return policy! Whether you’re a long-time shopper or just bought something for the first time, this article will help you understand how to return items if you’re not completely satisfied with your purchase.

Overview of JJill Return Policy

• Return Window: You have 90 days to return items.
• Eligible Items: Returns are accepted for unworn, unwashed, undamaged, or defective items.
• With a Receipt: You get a refund, exchange, or credit for the original purchase price.
• Without a Receipt: You get an exchange or merchandise credit for the current selling price.
• Final Sale Items: These cannot be returned, exchanged, or adjusted.

What Can Be Returned?

J.Jill accepts returns of items that are:

• Unworn (haven’t been used or worn)
• Unwashed (haven’t been washed or cleaned)
• Undamaged (in perfect condition, without any defects)
• Within 90 Days (must be returned within 90 days of purchase)

What Cannot Be Returned

• Final Sale Merchandise: Items marked with prices ending in $.97 at the time of purchase cannot be returned or exchanged. Be careful with these items because once you buy them, they are yours to keep!
• Damaged or Used Items: If an item is worn, washed, or damaged, it cannot be returned.

How to Return Your Items

J.Jill offers several ways to return your items, making it convenient no matter where you are.

1. Return Items In-Store (U.S. Orders Only)

• Where: You can return items bought from JJILL.COM or the J.Jill catalog to any J.Jill store in the U.S.
• Steps:
  • Find the nearest store by calling 1.800.498.9960 or using their store locator.
  • Bring the items you want to return along with the packing slip, invoice, or receipt, and the credit card used for the purchase.
  • Tell the sales associate you want to return the items.
• No Receipt: If you don’t have a receipt, you’ll get a merchandise credit for the current selling price.

• Refund Timing: Allow two billing cycles for the refund to show on your credit card.

2. Return Items by Mail Using USPS (Pre-Paid)

There are two options for returning items by mail using USPS
Option 1: Initiate your return online and print a pre-paid USPS shipping label.
Option 2: Use the pre-paid return service label provided in your shipment.

Steps for Option 1:

1. Visit the Order Status page on JJILL.COM.
2. Log in to your account or enter your order details as shown in the below screenshot

3. Click “Initiate Return” to start the process.
4. Follow the prompts and select the USPS option to generate your pre-paid return label.
5. Print the label, attach it to your package, and drop it off at any USPS location or give it to your postal carrier.
6. J.Jill will deduct $8.95 as a return processing fee from your refund.

Steps for Option 2:

1. Fill out the return/exchange form that came with your order.
2. Pack your items securely, and include the completed form.
3. Attach the pre-paid label to your package and drop it off at any USPS location or give it to your postal carrier.
4. The $8.95 return processing fee will be deducted from your refund or merchandise credit.

• Refund Timing: Allow up to two billing cycles for the refund to appear on your credit card statement.

3. Return Items by Mail Using Your Preferred Carrier (Postage-Due)

• When: Use this option if you want to use a carrier other than USPS or if you don’t have the original invoice.
• Steps:

1. Initiate your return online at the Order Status page on JJILL.COM.
2. Follow the on-screen instructions, and choose to print a postage-due shipping document.
3. Pack your items securely, and include the completed return/exchange form.
4. Attach the postage-due label to your package and take it to the carrier of your choice. You will need to pay for shipping.
5. J.Jill recommends insuring your package and using a traceable form of delivery.

• Refund Timing: Allow up to two billing cycles for the refund to appear on your credit card statement.
• Mailing Address for Returns:
  • Returns and exchanges may be mailed to:
    J.Jill 100 Birch Pond Drive Tilton, NH 03299
  • C.O.D. returns are not acceptable.

Exchanges

If you need to exchange an item, J.Jill makes it easy:

• By Phone: Call J.Jill at 1.800.343.5700 (7 a.m. to midnight ET, Monday–Saturday) to arrange an exchange. They will send your replacement item right away.
• By Mail:

1. Fill out the shipping invoice with the item(s) you want to exchange.
2. Use one of the return methods mentioned above to send back your item(s).
3. Note that you cannot use the pre-paid USPS option for exchanges initiated online.

Price Adjustments

J.Jill offers price adjustments under certain conditions:

• Catalog/Online Purchases:
  • If an item you bought at full price gets marked down, you can request a one-time adjustment within 14 days from the shipment date.
  • Contact J.Jill through their Contact Us page to request the adjustment.
• Store Purchases:
  • If you bought an item at full price in a store and it gets marked down, you can request a one-time adjustment within 14 days from the purchase date.
  • It’s best to visit the store where you bought the item, but you can also contact customer service if that’s not possible.
• Final Sale Items: Not eligible for price adjustments.

Contacting J.Jill

If you have any questions or need help with your return, you can reach J.Jill in several ways:

• Email: Send your questions anytime.
• Live Chat: Available from 8 a.m. to midnight ET, seven days a week.
• Phone:
  • For customer service, call 1.800.343.5700.
  • To place an order, call 1.800.343.5700.
  • For international orders, call 1.603.266.2600.

If you have any more questions about the returns, you can visit JJill return policy on their website.

FAQs

Here are some frequently asked questions about JJill return policy:

Final Thoughts

Understanding JJill return policy can help make your shopping experience smoother and less stressful. Remember, you have 90 days to return items, and you have several options to do so.

Whether you prefer to return in-store, by mail using a pre-paid label, or by using your own shipping method, J.Jill makes the process easy and straightforward. Just be sure to keep your receipts, understand which items are final sale, and follow the guidelines provided.

We hope this guide helps you feel confident about shopping with J.Jill, knowing that their return policy is designed to be flexible and customer-friendly!