JCPenney Return Policy: Simplified
Wondering about JCPenney return policy? Get all the details on return windows, refunds, and exclusions in our easy-to-read guide!
JCPenney has a return policy that allows customers to return or exchange items within a certain period. This article explains the details of their return policy, including return windows, exclusions, refund methods, and how to process a return.
JCPenney Return Policy Overview
| Policy Type | Details |
|---|---|
| Standard Return Window | 60 days with a receipt |
| Refund Method | Original payment method or JCPenney Gift Card |
| Returns Without a Receipt | Eligible for Merchandise Return Voucher at the lowest selling price in the last 45 days (with a valid ID) |
| Online Returns | Available by mail or in-store |
| Return Shipping Fee | $8 for mail-in returns (free in-store returns) |
| Exchange Policy | Allowed within 60 days |
| Exclusions | Certain items cannot be returned (listed below) |
| Customer Service Contact | 1-800-322-1189 |
How to Return an Item to JCPenney
Items Purchased at a JCPenney Store
- Bring the item and your receipt to any JCPenney store.
- An associate will process your return.
- Refunds are given in the original form of payment.
Items Purchased Online
There are two ways to return online purchases:
1. In-Store Return
- Bring the item and the receipt (order confirmation email, packing slip, or order history) to a JCPenney store.
- An associate will process the return.
- Refunds will be issued in the original payment method.
2. Online Return by Mail
- Log in to your JCPenney account.
- Select the order and click “Start a Return.”
- Follow the prompts to print a return shipping label.
- Ship the item back to the address they will provide (an $8 return fee will be deducted from your refund).
Exchange Policy
- Exchanges are allowed within 60 days of purchase.
- Items must be in original condition and unworn.
- Exchanges can be done only in-store (online exchanges are not available).
- If the exact item is unavailable, you may choose a replacement or receive a refund.
- Some exclusions apply (e.g., personalized items, body jewelry, and face masks).
Items with Special Return Conditions
Jewelry & Watches
- Must be returned within 60 days.
- Items must be unworn, unaltered, and in original packaging.
Fitness Trackers & Smartwatches
- Must be returned within 10 days.
- Must be in original condition with all accessories.
Jewelry Boxes & Armoires
- Returns accepted within 30 days.
- A 15% restocking fee applies.
- Shipping charges are non-refundable.
Electronics & Small Appliances
- Must be returned within 30 days.
- A 15% restocking fee applies.
- Returns must include manuals and accessories.
Furniture & Mattresses
- Furniture: 30-day return window with a 15% restocking fee and an $85 pick-up fee.
- Mattresses: 120-day return window with a 15%-20% restocking fee.
- Returns must be arranged via customer care at 1-800-442-7902.
Made-to-Measure Blinds, Shades, and Draperies
- Orders can only be canceled within 24 hours.
- Returns are only accepted for manufacturing defects.
Personal Care, Floor Care, Housekeeping, and Innovative Gifts
- Must be returned within 30 days.
- Refunds will not be issued without a receipt.
- Customers are responsible for return postage.
Items That Cannot Be Returned
- Gift Cards
- Monogrammed/Personalized Items
- Altered Items
- Body Jewelry & Ear Piercing Kits
- Face Masks
- Perishable Foods
- Services (e.g., Salon Services, Optical Exams)
For more details on Return exceptions visit the Return Policy exclusions on their website.
Refund Processing Times
| Payment Method | Refund Processing Time |
|---|---|
| JCPenney Credit Card | 3-4 business days |
| Other Credit/Debit Cards | 7-10 business days |
| PayPal (in-store return) | Cash refund if present at return, otherwise check by mail |
| Gift Card | Refund to a JCPenney Gift Card |
Price Match Guarantee
- JCPenney offers price matching within 14 days of purchase.
- Bring proof of a lower advertised price to a JCPenney store.
- Does not apply to JCPenney Salon, Optical, Portraits, Custom Window Treatments, or Made-to-Measure products.
For any further details you can visit the JCPenney return policy page.
FAQs
Contact details of JCPenney
- Call: 1-800-322-1189
- Tweet: @askJCP
Final Thoughts
JCPenney return policy is flexible, but it has specific rules for different product categories. Always keep your receipt for a smoother return process. If you need to return an item, do it within the allowed time frame and ensure the product is in its original condition.
