Hobby Lobby Return Policy: Simplified
A complete guide to Hobby Lobby return policy. Understand timelines, prohibited items, refund processes, and exchange options effortlessly.
Hobby Lobby is a popular store for all your craft and home décor needs. But what happens if you want to return an item? Whether you bought it in-store or online, Hobby Lobby has a clear return policy to help make the process smooth.
This article explains everything you need to know about the Hobby Lobby Return Policy.
Overview of Hobby Lobby Return Policy
Here is an overview table of Hobby Lobby’s return policy:
| Category | Details |
|---|---|
| Return Window | 90 days from purchase |
| Return Methods | In-store or online |
| Receipt Required? | Yes, for full refund; without receipt, lowest price in last 60 days credited as store credit |
| Return Condition | Items should be in sellable condition. Opened or used items cannot be returned. |
| Refund Method | Original payment method; check purchases require a 10-day wait |
| Exchanges | Processed separately as a new order; unwanted item must be returned for refund |
| Shipping Refund | Not refunded unless due to Hobby Lobby’s error |
| Damaged/Defective Items | Contact customer service before returning (1-800-888-0321) |
| Restricted Items | Cricut® Machines, HeatPressNation Machines, Sewing Machines (except Singer Stitch Quick) can only be returned unopened with receipt |
| Bulk Purchases | Orders over $250 (except Christmas Trees, Furniture, and Wall Decor) must be returned online |
| Restocking Fees | 20% fee on seasonal bulk purchases |
In-Store Purchase Returns
If you bought an item in a Hobby Lobby store, here’s how you can return it:
With a Receipt:
- You can get a refund, exchange the item, or receive store credit.
- Refunds will be issued to your original payment method.
- Checks: If you paid by check, refunds are available after 10 calendar days or you can choose store credit.
Without a Receipt:
- You can exchange the item or get store credit based on the lowest selling price in the last 60 days.
- A valid ID is required for returns without a receipt.
Online Purchase Returns
If you bought something online, you have a few options for returning it:
Returning to a Store
- Items Under $250: If your item costs less than $250, you can return it to any Hobby Lobby store.
- Invoice Required: Bring the invoice with you. This helps ensure you get the full purchase price back on a gift card.
- Damaged Items: Damaged or defective items from an online order cannot be returned to the store.
Returning by Mail
If you prefer to send the item back, follow these steps:
- Check the Timeframe: Returns must be made within 90 days.
- Prepare the Item: Make sure the item is in sellable condition and pack it securely.
- Fill Out a Return Form: Include a completed return form with your package.
- Mail It To:
Hobby LobbyAttention: Returns7600A SW 44th St.Oklahoma City, OK 73179 - Shipping Costs: You will need to pay for the shipping back to Hobby Lobby unless the return is due to an error by Hobby Lobby.
- Refund Time: Allow up to two weeks for your return to be processed.
- Refunds will be issued to your original payment method. If you paid with a gift card, you’ll get a refund in the form of a gift card.
Prohibited Returns
Some items cannot be returned or exchanged, even with a receipt:
- Cricut® Machines, HeatPressNation Machines, and Sewing Machines (except Singer Stitch Quick) unless unopened and with a receipt.
- Warranty claims for these items must go through the manufacturer.
- Hobby Lobby may limit or refuse returns for certain products or items without a receipt.
Bulk and Seasonal Items
Hobby Lobby has special rules for large orders and seasonal items:
- Bulk Purchases: Items totaling $250 or more must be returned to HobbyLobby.com.
- Seasonal Items: Returns of seasonal bulk purchases (e.g., Christmas, Easter, or Fall items) may incur a 20% restocking fee.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, follow these steps:
- Contact Customer Service: Call 1-800-888-0321 or email Hobby Lobby before returning the item.
- Do Not Discard Packaging: Keep the damaged item and its original box until instructed otherwise.
Refund Process
Hobby Lobby issues refunds as follows:
- Original Payment Method: Refunds will go back to your original payment method, including credit cards and gift cards.
- Processing Time: Allow up to two weeks for Hobby Lobby to process your return after receiving the item.
Exchange Policy
If you want to exchange an item:
- For in-store exchanges, bring the item and receipt within 90 days.
- For online exchanges, you’ll need to place a new order and return the unwanted item for a refund by following the same process for the return of online orders.
Customer Support
Hobby Lobby’s customer service team can help with any questions about returns:
- Phone Support: Call 1-800-888-0321, Monday to Friday, 8:00 AM – 5:00 PM Central Time.
- Mailing Address:
Hobby Lobby Stores, Inc. Attention: Customer Service 7707 SW 44th St. Oklahoma City, OK 73179 - You can Fill out the contact form available on the Hobby Lobby website and send a message to the customer support team. They will get back to you as quickly as possible.
If you have any more questions about the returns, you can visit Hobby Lobby return policy on their website.
FAQ’s
Final Thoughts
Hobby Lobby Return policy is designed to make the process simple for customers, whether you’re returning an in-store or online purchase. By understanding the rules and following the outlined steps, you can ensure a smooth experience. For any questions or assistance, Hobby Lobby’s customer service team is ready to help.
