FWRD Return Policy: Simplified

If you’ve bought something from FWRD and need to return it, this guide will help you understand how the process works. FWRD return policy makes it easy for customers to return or exchange items. Let’s go through the important details.

FWRD Return Policy Overview

• Return Condition: Items must be in their original condition, unworn, with tags attached.
• Return Timeframe: You have 30 days from the purchase date to return the item for a full refund or exchange.
• Holiday Returns: If you buy something between November 1st and December 25th, you can return it until January 10th.

Domestic Returns (Within the U.S.)

• Prepaid Return Labels: Domestic orders come with prepaid return mailing labels.
• How to Return:
  • Pack the item and the invoice in the original packaging or a new box.
  • Affix the prepaid mailing label to the package.
  • Drop off the package at a UPS location or a place with daily UPS pick-up.

• Alternative Return Method:
  • If you don’t use the prepaid label, send your return to:

  FWRD.com
  Attn: Returns & Exchanges
  12889 Moore St.
  Cerritos, CA 90703
  US

International Returns (Outside the U.S.)

• Return Condition: Items must be returned in their original condition, unworn, with tags attached.
• Return Timeframe: 30 days from receipt.
• Holiday Returns: Returns are accepted until January 10th for purchases made between November 1st and December 25th.
• No Prepaid Labels: International returns do not come with prepaid return labels, and FWRD does not refund return shipping costs.
• How to Return:
  • Pack the item and the invoice in the original packaging or a new box.
  • Address your return to:

  FWRD.com
  Attn: Returns & Exchanges
  12889 Moore St.
  Cerritos, CA 90703
  US

Keeping Your Return in Original Condition

To make sure your return is accepted:

• Shoes: Try on shoes on a carpet to avoid scuffing. Return shoes with their original, undamaged boxes.
• Swimwear & Lingerie: Try these items on over your underwear. Do not remove the protective slip.
• Tops & Dresses: Be careful not to get makeup on the clothing when trying them on.

Damage or Defective Items

• Reporting: Contact customer service within 60 days if your item is damaged or defective.
• Assistance After 60 Days: After 60 days, FWRD can help with repairs or getting replacement parts but not with a refund or exchange for unrepairable items.

Final Sale Items

• Final Sale: Some items are marked as FINAL SALE and cannot be returned or exchanged. Make sure to check if your item is marked this way before purchasing.

Exchange Policy

• Indicate the desired model and size when requesting an exchange.
• To prevent the item from selling out while your package is in transit, contact FWRD customer service.
• Provide the following details when reaching out:
  • Order number
  • Item name
  • Size to be reserved
• Contact customer service via phone or email for assistance.

Contacting FWRD Customer Service

• Phone: (866) 434-3169
• Email: service@fwrd.com
• Text: (888) 490-0329
• Customer Service Hours:
  • Mon-Thurs: 24 hours
  • Fri: 12:00am-5:00pm PST
  • Sat-Sun: 7:00am – 3:30pm PST

You can also use the Contact Us form on their website for assistance. Screenshot of the form given below.

For any other query on FWRD return policy you may visit the returns on their website.

FAQ Section

By following these guidelines, you can easily navigate the FWRD return policy and ensure a smooth return or exchange process.