FWRD Return Policy: Simplified
Get a step-by-step guide on how to return or exchange your FWRD purchases effortlessly with our simple version of FWRD return policy
FWRD is a popular online store known for its curated selection of designer clothing, shoes, and accessories. If you’ve shopped with them or are thinking about it, knowing their return policy can save you time and stress. Here’s everything you need to know-explained simply, so you can shop with confidence.
FWRD Return Policy at a Glance
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 days from delivery date |
| Return Condition | Items must be new, unused, with all tags attached |
| Are Returns Free? | Yes, for U.S. customers (prepaid label provided) |
| Major Exclusions | Final Sale items, worn/used items, missing tags |
How FWRD Returns Work
You have 30 days from the date your order is delivered to start a return. This means you need to ship your item back within that 30-day window. If you wait too long, your return won’t be accepted.
What Can You Return?
- Items must be in brand-new condition.
- All original tags must be attached.
- Shoes must be returned in their original, undamaged box.
- Items must not be worn, washed, or altered.
If you send something back that doesn’t meet these rules, FWRD may send it back to you and not give you a refund.
What Can’t You Return?
- Anything marked “Final Sale” can’t be returned or exchanged.
- Items that have been worn, washed, or altered.
- Items missing original tags or packaging.
Are Returns Free?
Yes! If you’re in the U.S., FWRD gives you a prepaid shipping label. You don’t have to pay for return shipping. Just pack up your item, stick on the label, and drop it off.
How to Start a Return
Returning something to FWRD is simple, but you need to follow a few steps to make sure your return goes smoothly.
Step-by-Step: Starting Your Return
- Check Your Item: Make sure your item is unworn, has all original tags attached, and is in its original packaging. FWRD only accepts returns in brand-new condition.
- Pack It Up: Place your item in the original box or envelope, including all packaging and tags.
- Use the Prepaid Label: Every domestic order comes with a free prepaid UPS return label. Attach this label to your package.
- Drop Off Options:
- Drop your package at any UPS location-no need to wait in line.
- Or, leave it at a spot with daily UPS pick-up.
- Lost Your Label? If you don’t have your prepaid label, you can send your return to:
FWRD.com Attn:Returns & Exchanges12889 Moore St.Cerritos, CA 90703 US
How Will You Get Your Refund?
- Refunds go back to your original payment method.
- It can take up to 7 business days after FWRD gets your return to process the refund.
- Shipping charges from your original order are not refunded.
Exchanges
If you want a different size or model, write your request clearly when sending your return. For the best chance of getting what you want, contact customer service right away to put your exchange item on hold. Just call or email them with your order number and the item and size you want to reserve.
Special Notes for Shoes and Accessories
- Shoes must be returned in their original, undamaged box, placed inside a shipping box. Don’t tape or write on the shoe box itself.
- Accessories must include all original packaging.
Keeping Your Return in Original Condition
To make sure your return is accepted:
- Shoes: Try on shoes on a carpet to avoid scuffing. Return shoes with their original, undamaged boxes.
- Swimwear & Lingerie: Try these items on over your underwear. Do not remove the protective slip.
- Tops & Dresses: Be careful not to get makeup on the clothing when trying them on.
Damage or Defective Items
- Reporting: Contact customer service within 60 days if your item is damaged or defective.
- Assistance After 60 Days: After 60 days, FWRD can help with repairs or getting replacement parts but not with a refund or exchange for unrepairable items.
Final Sale Items
- Final Sale: Some items are marked as FINAL SALE and cannot be returned or exchanged. Make sure to check if your item is marked this way before purchasing.
Contacting FWRD Customer Service
- Phone: (866) 434-3169
- Email: service@fwrd.com
- Text: (888) 490-0329
- Customer Service Hours:
- Mon-Thurs: 24 hours
- Fri: 12:00am-5:00pm PST
- Sat-Sun: 7:00am – 3:30pm PST
You can also use the Contact Us form on their website for assistance. Screenshot of the form given below.
For any other query on FWRD return policy you may visit the returns on their website.
Common Questions
Summary
Returning to FWRD is simple if you follow their rules. Stick to the 30-day window, keep items in brand-new condition, and use the prepaid label. If you ever get stuck, their customer service is there to help.
Happy shopping!
