Finish Line Return Policy: A Simple Guide
Shopping at Finish Line? Learn everything you need to know about the Finish Line return policy in this simple, step‑by‑step guide.
Finish Line is a popular retailer for sneakers, athletic gear, and sportswear, known for carrying the latest styles from top brands. If you need to make a return, understanding the Finish Line return policy will help you get it done quickly and without confusion.
Finish Line Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 45 days from the original purchase date |
| Item Condition | Unworn, original condition, tags attached (apparel/accessories), and original box (for footwear) |
| Receipt Required? | Yes (Sales receipt or email order confirmation). Without receipt: only exchange or store credit at lowest recent price, returns at discretion of Finish Line |
| Return Methods | In-store at Finish Line or JD Sports, or by mail (for online orders) |
| Return Cost | Free and easy returns |
| Exchanges | In-store only (not available for mailed returns) |
| Major Exclusions | Items bought at Finish Line inside Macy’s follow Macy’s policies; no cross-returns between Macy’s and Finish Line/JD Sports |
| Refund Method | Original form of payment or store credit |
| Additional Notes | Return Affidavit may be required in some cases; Finish Line can limit or refuse returns based on their discretion |
What Items Can You Return?
Your item must meet a few conditions:
- Unworn and in original condition
- Tags still attached (for clothes or accessories)
- Original shoe box included (for footwear)
- Returned within 45 days of purchase
- Provide your sales receipt (paper or email). If you don’t have it, returns are at Finish Line’s discretion. If accepted, you’ll only get an exchange or store credit for the lowest price the item sold for in the past 45 days. No refunds without a receipt.
You may also be asked for personal information such as your name, phone number, email, or billing address to confirm your purchase or complete the return.
Finish Line reserves the right to limit or refuse returns or exchanges, and in some cases may ask you to complete a Return Affidavit if there are questions about your return.
How to Return Your Finish Line Purchases
Finish Line makes returning items straightforward with options for in-store or mail returns depending on where and how you purchased your items.
Returning In-Store Purchases
If you bought your item at any Finish Line or JD Sports store in the U.S. or U.S. Territories:
- Bring the item back within 45 days of purchase.
- Present the original sales receipt (paper or email).
- Ensure the item is:
- Unworn and in original condition,
- For footwear, in the original box,
- For apparel or accessories, with tags still attached.
- Choose to receive a refund to your original payment method, store credit, or exchange.
Note: Exchanges can only be completed in-store. Returns without a receipt are accepted at Finish Line’s discretion and may only receive store credit or exchange for the lowest sale price in the last 45 days.
Returning Online Purchases (finishline.com or Finish Line app)
You have two convenient options:
1. Return In-Store (Recommended)
- Return your item(s) and original packing slip or order confirmation to any Finish Line or JD Sports store in the U.S.
- Bring your original payment method if you want a refund to your card.
- Refunds or store credits are processed immediately during the in-store return.
- Exchanges are available in-store for online purchases.
2. Return by Mail
- Visit the Finish Line Return by Mail portal at returns.narvar.com/finishline/returns.
- Enter your order number and billing ZIP code. The screenshot of the returns portal is shared below
- Select the item(s) to return.
- Print the shipping label and securely pack your items.
- Drop the package off at a shipping carrier.
Important: Mail returns are processed as refunds only. Exchanges are not available by mail. For damaged or incorrect items, contact Finish Line Customer Care within 45 days for assistance.
Returning Finish Line Purchases Made at Macy’s
If you purchased Finish Line items inside Macy’s stores or on macys.com:
- Returns must be made through Macy’s (in-store or online).
- You cannot return these items at Finish Line or JD Sports stores, nor by mailing back to Finish Line’s warehouse.
- Likewise, items purchased at Finish Line stores or online cannot be returned to Macy’s.
Additional Important Details
- Returns must be made within 45 days of purchase.
- Items must be unworn, undamaged, and include original packaging and tags.
- Finish Line may request personal information (name, contact, billing address) for verifying your purchase.
- Shipping fees are not refundable.
- Finish Line reserves the right to limit or refuse returns or require a Return Affidavit in certain situations.
- Returns without receipts are accepted only at Finish Line’s discretion, typically as store credit or exchanges valued at the lowest price in recent 45 days.
For damaged or incorrect items, or for cancellations, contact Finish Line Customer Care promptly (within 45 days of purchase).
Need help? Call 1-888-777-3949 or use Finish Line’s online chat during support hours.
How Long Do Returns Take?
- In-store returns: Refund or store credit starts on the spot fastest method.
- Mail-in returns: You will get a Return Confirmation Email when your package arrives at the warehouse, then a refund will be issued to your original form of payment.
Returns with Afterpay or Klarna
If you used Afterpay or Klarna, you must follow their specific return policies, which may differ from Finish Line’s standard policy.
Can You Cancel an Order?
- You can try, but there’s no guarantee they process orders quickly.
- If your order hasn’t shipped, they’ll try to cancel it.
- If it has shipped, you must wait to receive it and then return it.
- Shipping fees are not refundable.
How to Contact Finish Line for Help
- Virtual chat: 24/7
- Live chat: Mon–Fri, 2 PM–6 PM EST
- Phone: 1‑888‑777‑3949 (Mon–Sat, 8 AM–9 PM EST)
- Online help: finishline.com/help
Pro Tips for Hassle-Free Returns
- Return in-store if possible for a faster refund or to get an exchange.
- Keep your receipt or email confirmation. No proof – store credit at the lowest sale price (returns without receipt are at Finish Line’s discretion).
- Don’t throw away the shoe box; it’s required for footwear returns.
- Act fast! You only have 45 days to return items, including damaged or wrong items.
- Double-check where you bought the item (Finish Line/JD Sports stores vs. Macy’s) as different return rules apply.
- Be aware Finish Line may limit returns/exchanges or request additional information or a Return Affidavit in some cases.
Common Questions
Final Thoughts
Finish Line return policy is designed to be straightforward and customer-friendly. Whether you’re returning items in-store or by mail, following these guidelines will ensure a smooth process. Always remember to keep your receipt and return items within 45 days to avoid issues.
If you have any questions, Finish Line’s Customer Care team is ready to help!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Finish Line website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Finish Line Customer Service directly is the best resource.
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