Fashion Nova Return Policy: Simplified
Fashion Nova return policy explained! 🛍️ Find out how to return items, get store credit, and avoid final sale mistakes. Read now!
Shopping online can be tricky, and sometimes, what you order isn’t what you expected. If you bought something from Fashion Nova and need to return it, this article will help! Below, you’ll find all the details about Fashion Nova’s return policy in simple terms.
Fashion Nova Return Policy Overview
| Policy Aspect | Details |
|---|---|
| Return Window | 30 days from the delivery date |
| Refund Method | Store credit via a Fashion Nova gift card |
| Processing Time | 5-7 business days after Fashion Nova receives the return |
| Return Label Cost | $4.99 for US customers using Fashion Nova’s return label |
| Exchange Policy | No direct exchanges; return the item and repurchase |
| Final Sale Items | Items ending in .48 or .98, bodysuits, swimwear, lingerie, beauty products, accessories, and party wear |
| Refund Exceptions | Only for canceled orders, out-of-stock items, or defective/wrong items |
Online Returns
If you purchased your item online and want to return it, here’s what you need to know:
- Items must be unworn, unwashed, and have original tags attached.
- Items must be returned in their original packaging.
- You must include the order packing slip or return invoice from the Online Return Portal.
- Fashion Nova is not responsible for lost or stolen return packages, so keep your tracking number.
- Returns take 5-7 business days to process after they are delivered to Fashion Nova.
How to Return an Online Order
- Visit the Fashion Nova Returns Portal on their website.
- Fill in the Order Number and Email Id to start tour return as shown in the below screenshot.
- Print your return label (for US customers, it costs $4.99). This is the easiest way to return your items.
- Pack the item securely and attach the return label.
- Drop off the package at your shipping carrier.
- Wait for an email confirming your store credit.
In-Store Returns
Fashion Nova allows in-store returns for store credit or exchanges. Here’s what you need to know:
- Returns must be made within 30 days of purchase.
- A valid receipt and original tags attached are required.
- Cash refunds are not given; you will receive store credit.
- Certain items cannot be returned in stores, including:
- Dresses
- Bodysuits
- Accessories
- Shoes
- Swimwear & lingerie
- Beauty products
- NovaKids items
- Sale items
Returning an Online Order in Store
If you bought something online and want to return it at a Fashion Nova store, here’s what happens:
- You will receive store credit (gift card) instead of a refund.
- The store return policy applies, meaning final sale items cannot be returned.
- If the store does not carry men’s products, men’s items can only be returned at Burbank or Topanga locations.
- Damaged, defective, or incorrect items cannot be returned in-store—you must contact customer service for a refund.
Final Sale Items (Non-Returnable)
Some items cannot be returned or exchanged. These include:
- Items with prices ending in .48 or .98 (sale items)
- Bodysuits
- Swimwear & lingerie
- Beauty products (cosmetics, skincare, etc.)
- Accessories (jewelry, bags, hats, etc.)
- Party wear (Halloween costumes, etc.)
- NovaKids items
Damaged, Defective, or Incorrect Items
If you get something that’s damaged, doesn’t work right, or isn’t what you ordered, you need to tell Fashion Nova within 14 days of getting your order. Contact their customer service, and they’ll help you get a full refund to your original payment method.
Refunds and Exchanges
Refunds
Fashion Nova does not offer refunds for returns. Instead, you will receive store credit in the form of a Fashion Nova gift card. However, refunds will be given in these cases:
- Your order was canceled by Fashion Nova.
- An item was out of stock after your order was placed.
- You received a damaged, defective, or incorrect item (must be reported within 14 days of delivery).
How long does it take?
- Refunds take 2-5 business days to process.
- It may take up to 10 business days for the refund to show in your bank account.
- If you used a gift card, the refunded amount goes back to the gift card immediately.
Exchanges
Fashion Nova does not offer direct exchanges. If you want a different size or color:
- Return the item following the return process explained above.
- Receive store credit.
- Use the store credit to repurchase the item.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Fashion Nova’s return policy is simple but has strict rules. Remember:
- You have 30 days to return items.
- You get store credit (no cash refunds for returns).
- Some items are final sale and cannot be returned.
- Use Fashion Nova’s Returns Portal for faster processing.
If you follow the steps correctly, returning an item to Fashion Nova is easy! Happy shopping!
