Eyebuydirect Return Policy: Simplified
Learn about the Eyebuydirect return policy — simple, clear, and perfect for hassle-free returns and exchanges!
Eyebuydirect is an online store where you can buy stylish and affordable glasses. They sell prescription glasses, sunglasses, and blue light glasses for everyone.
Shopping online can sometimes be tricky. So, knowing their return policy is very important. Let’s break down Eyebuydirect return policy in simple words.
Quick Policy Overview of Eyebuydirect return Policy
| Feature | Details |
|---|---|
| 14-Day Free Returns | Return within 14 days for a full refund or a one-time replacement of equal or lesser value. |
| 365-Day Guarantee | One-time replacement within 12 months for products with noticeable defects |
| Refund Time | Refund processed within 48 hours after providing the delivery confirmation number. |
| Replacement Time | Replacement shipped after confirmation of return and request. |
| Shipping Costs | A shipping fee may apply for a one-time replacement. |
| Non-Refundable Items | EBD Credits |
| Contact Methods | Email, phone, or live chat, available 24/7. |
| Customer Service Number | 1-855-393-2891 |
Detailed Return Policy
14-Day Free Return Policy
Eyebuydirect gives you 14 days from the day you receive your glasses to decide if you like them or not.
- If you’re unhappy, you can ask for a full refund.
- Or you can get a one-time replacement for a pair of equal or lesser value.
- Remember, you must request this within two weeks.
- This return does not cover accidents, misuse, or damage caused by not taking care of the glasses.
365-Day Guarantee
Eyebuydirect offers a one-time replacement if there’s something wrong with how the glasses were made.
- This guarantee lasts for one full year from the date you receive your glasses.
- It only covers defects in craftsmanship.
- It does not cover accidents or damage caused by improper use.
- EBD Credits are non-refundable.
Return and Replacement Conditions
Before returning or exchanging, keep these things in mind:
- You must ship the glasses back to Eyebuydirect.
- Glasses must be returned in original condition and packaging.
- You need to inform their customer service team.
- A shipping fee may apply for replacements.
- You can request another product only after completing the current return or replacement process.
- In rare cases, returns may be denied based on prior transactions.
Step-by-Step Return Process
For Standard Delivery Orders (Usually takes 7-14 days to arrive):
- Sign in to your account.
- Go to the My Orders section of your account.
- Click on the return-item button (available for 3 months after the order date).
- Wait for customer service to contact you within 24-48 hours.
- After they approve, ship your glasses back.
- Ship the items back using your preferred shipping carrier. EyeBuyDirect recommends using a trackable shipping method for your return.
- Share your Delivery Confirmation Number with customer service.
- You will get a refund within 48 hours or receive a replacement.
Note: You can also initiate a return by calling their customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting them via Live Chat, or email at eyecare@eyebuydirect.com.
For 2-Day Delivery Orders:
- Contact customer service and ask for a Return Notice Email.
- Ship your glasses back to them.
- Give them the Delivery Confirmation Number.
- Get a refund within 48 hours or receive your replacement.
Important Notes
- EBD Credits can only cover up to 50% of your order.
- Both return policies do not cover damage caused by accidents or careless handling.
- Refunds are processed quickly once Eyebuydirect receives your Delivery Confirmation Number.
Contacting Eyebuydirect
Eyebuydirect offers 24/7 customer support. You can reach out anytime!
- Phone: You can call at 1-855-393-2891
- Email: eyecare@eyebuydirect.com
- Live Chat: Available on their website
- Contact page: Eyebuydirect Contact Page
Common questions
Summary
Eyebuydirect makes returns simple and stress-free. You get 14 days to return glasses if you don’t like them and a full year to replace glasses with manufacturing defects. Just follow the steps, stay in touch with their helpful customer service team, and you’re all set!
If you ever need help, don’t hesitate to call or message them. They’re there 24/7 to assist you!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Eyebuydirect website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Eyebuydirect Customer Service directly is the best resource.
