Eddie Bauer Return Policy: A Complete Guide

Eddie Bauer is a US outdoor brand known for high-quality apparel and gear, famous for its iconic quilted down jacket

Eddie Bauer aims to make customers happy with their purchases, but sometimes, a return or exchange might be needed. This article explains everything you need to know about the Eddie Bauer return policy in simple language.

Key Points of the Bauer Return Policy

Policy Aspect	Details
Return Period	60 days from the date of purchase for most items.
Condition of Items	Items must be in new, unused condition with original tags attached.
Exclusions	Final sale items, gift cards, and personalized items are non-returnable.
Return Process	Returns can be made by mail or in-store, depending on where you purchased the item.
Return Fees	$7 for U.S. returns and $10 for Canadian returns (waived during free return promotions)
Refund Method	Refunds are issued to the original payment method.
Shipping Charges	Shipping charges for returns are generally non-refundable unless the item is defective or incorrect.
Defective Items	Defective items can be returned at any time and will be refunded or replaced.
Customer Service Contact	For questions, customers can contact Eddie Bauer customer service via phone or online chat.

Return Policy Details

In-Store Purchases

• Items bought at Eddie Bauer stores must be returned to an Eddie Bauer store.
• Proof of purchase is needed, but Adventure Rewards members can have their purchases looked up in the system.
• If you are unsure about the return process, you can call the nearest Eddie Bauer store for assistance.

Online Purchases

• Items purchased online can be returned online or in-store within 60 days of purchase.
• Some items, such as online-exclusive products (tents, sleeping bags, home goods, women’s swimsuits), must be returned online.
• To create a return label online visit the online return portal and initiate your returns there.
• Enter the Order Number, email address and Zip code as shown in the below screenshot.
  • U.S. Return Label

• Canadian Return Label
• Processing time:
  • U.S.: Up to 14 business days.
  • Canada: Up to 30 business days.
• Refunds for items paid by gift cards will be issued as a new digital gift card.

Return Fees

• Standard Return Fee:
  • $7 for U.S. customers.
  • $10 for Canadian customers.
• The fee is waived if the return is made during a free return promotion.
• If your online refund summary shows a fee during a free return promotion, it will not be charged when the return is processed.

Shoes and Luggage

• In-store purchases of shoes and luggage must be returned in-store.
• Online purchases must be returned online.

Sale Price Adjustments

• Sale price adjustments can be made within 7 days of purchase with the original receipt.

Gift Returns

If you need to return a gift:

• Contact Eddie Bauer’s customer service at 1-800-426-8020 for assistance.

Returning Items Purchased from Other Retailers

• Eddie Bauer items bought from other retailers must be returned to the retailer where the item was purchased.

Kids’ Return Policy

Eddie Bauer also has a specific process for returning kids’ items. Here’s what you should know:

• Return Process:
  • Kids’ products can be returned according to the usual online return process, or you can contact customer service for additional guidance.
  • If you need to initiate a return for a kids’ item, fill out the form with the subject Kids Return and a member of the customer service team will contact you with the next steps.
• Return Window: Same as regular products — 60 days from the purchase date.

Product Guarantee

Eddie Bauer stands behind the quality of its products. Here’s what you should know:

• Covered by Guarantee: Defects in materials or workmanship.
• Return Window: 60 days with proof of purchase.
• Options:
  • Replacement.
  • Credit to the original form of payment.
• Without Proof of Purchase:
  • Defective items may be exchanged or replaced with a similar item in-store within 1 year of purchase.

However, the guarantee does not cover:

• Normal wear and tear.
• Accidental damage.
• Damage caused by improper use.

Contact Eddie Bauer

If you have questions or need help with a return, here’s how to get in touch:

• Live Chat: Available daily from 9 AM to 12 AM ET.
• Phone: Call 1-800-426-8020, daily from 9 AM to 8 PM ET.
• Email: The customer service team responds within 1–2 business days.

Common Questions

Final Thoughts

Eddie Bauer’s return policy is designed to be flexible and easy for customers. Whether you shop in-store or online, knowing the rules and following the steps can ensure a hassle-free return process.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Eddie Bauer website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Eddie Bauer Customer Service directly is the best resource.