Eddie Bauer Return Policy: A Complete Guide
Discover Eddie Bauer return policy. Learn how to return your purchase within 60 days and get a full refund or exchange.
Eddie Bauer is a US outdoor brand known for high-quality apparel and gear, famous for its iconic quilted down jacket
Eddie Bauer aims to make customers happy with their purchases, but sometimes, a return or exchange might be needed. This article explains everything you need to know about the Eddie Bauer return policy in simple language.
Key Points of the Bauer Return Policy
| Policy Aspect | Details |
|---|---|
| Return Period | 60 days from the date of purchase for most items. |
| Condition of Items | Items must be in new, unused condition with original tags attached. |
| Exclusions | Final sale items, gift cards, and personalized items are non-returnable. |
| Return Process | Returns can be made by mail or in-store, depending on where you purchased the item. |
| Return Fees | $7 for U.S. returns and $10 for Canadian returns (waived during free return promotions) |
| Refund Method | Refunds are issued to the original payment method. |
| Shipping Charges | Shipping charges for returns are generally non-refundable unless the item is defective or incorrect. |
| Defective Items | Defective items can be returned at any time and will be refunded or replaced. |
| Customer Service Contact | For questions, customers can contact Eddie Bauer customer service via phone or online chat. |
Return Policy Details
In-Store Purchases
- Items bought at Eddie Bauer stores must be returned to an Eddie Bauer store.
- Proof of purchase is needed, but Adventure Rewards members can have their purchases looked up in the system.
- If you are unsure about the return process, you can call the nearest Eddie Bauer store for assistance.
Online Purchases
- Items purchased online can be returned online or in-store within 60 days of purchase.
- Some items, such as online-exclusive products (tents, sleeping bags, home goods, women’s swimsuits), must be returned online.
- To create a return label online visit the online return portal and initiate your returns there.
- Enter the Order Number, email address and Zip code as shown in the below screenshot.
- Canadian Return Label
- Processing time:
- U.S.: Up to 14 business days.
- Canada: Up to 30 business days.
- Refunds for items paid by gift cards will be issued as a new digital gift card.
Return Fees
- Standard Return Fee:
- $7 for U.S. customers.
- $10 for Canadian customers.
- The fee is waived if the return is made during a free return promotion.
- If your online refund summary shows a fee during a free return promotion, it will not be charged when the return is processed.
Shoes and Luggage
- In-store purchases of shoes and luggage must be returned in-store.
- Online purchases must be returned online.
Sale Price Adjustments
- Sale price adjustments can be made within 7 days of purchase with the original receipt.
Gift Returns
If you need to return a gift:
- Contact Eddie Bauer’s customer service at 1-800-426-8020 for assistance.
Returning Items Purchased from Other Retailers
- Eddie Bauer items bought from other retailers must be returned to the retailer where the item was purchased.
Kids’ Return Policy
Eddie Bauer also has a specific process for returning kids’ items. Here’s what you should know:
- Return Process:
- Kids’ products can be returned according to the usual online return process, or you can contact customer service for additional guidance.
- If you need to initiate a return for a kids’ item, fill out the form with the subject Kids Return and a member of the customer service team will contact you with the next steps.
- Return Window: Same as regular products — 60 days from the purchase date.
Product Guarantee
Eddie Bauer stands behind the quality of its products. Here’s what you should know:
- Covered by Guarantee: Defects in materials or workmanship.
- Return Window: 60 days with proof of purchase.
- Options:
- Replacement.
- Credit to the original form of payment.
- Without Proof of Purchase:
- Defective items may be exchanged or replaced with a similar item in-store within 1 year of purchase.
However, the guarantee does not cover:
- Normal wear and tear.
- Accidental damage.
- Damage caused by improper use.
Contact Eddie Bauer
If you have questions or need help with a return, here’s how to get in touch:
- Live Chat: Available daily from 9 AM to 12 AM ET.
- Phone: Call 1-800-426-8020, daily from 9 AM to 8 PM ET.
- Email: The customer service team responds within 1–2 business days.
FAQs
Final Thoughts
Eddie Bauer’s return policy is designed to be flexible and easy for customers. Whether you shop in-store or online, knowing the rules and following the steps can ensure a hassle-free return process.
For more information, always check the official the Return Policy on their website.
