Ecobee Return Policy: A Simple and Complete Guide

If you are thinking about buying an Ecobee product or have already made a purchase, it is important to understand their return policy. Ecobee has a simple return process, but there are specific rules to follow. This article will help you understand everything you need to know about returning Ecobee products, getting refunds, and warranties.

Quick Overview of Ecobee Return Policy

How to Return an Ecobee Product Bought on Ecobee.com

If you bought an Ecobee product directly from their website and want to return it, follow these steps:

1. Fill Out the Online Form:
   • Visit the Ecobee website and complete the return request form.
2. Wait for Approval:
   • Ecobee will review your request and send you an email within 3 business days.
3. Receive Your Return Label:
   • You will get a prepaid shipping label via email.
4. Pack the Product Properly:
   • Use the original packaging.
   • Make sure all accessories and parts are included.
5. Ship the Product:
   • Attach the return label and send the package back.
6. Wait for Your Refund:
   • Once Ecobee receives the product, they will process your refund within 10 business days.

Returning an Ecobee Product Bought from a Third-Party Retailer

If you purchased your Ecobee product from another store (such as a utility marketplace or a retail store), you cannot return it to Ecobee. Instead:

• Contact the store where you bought it.
• Follow their return policy, as it may be different from Ecobee’s.

Tip: Always check the retailer’s return policy before buying an Ecobee product.

Refunds for Returned Products

• Refunds are processed within 10 business days after Ecobee receives the returned product.
• The refund is sent to the original payment method.
• If you do not see the refund in your account, contact your bank or card provider.

Ecobee Warranty Details

Ecobee provides a limited warranty for all their products. The warranty covers defects in materials and workmanship. However, it does not cover:

• Accidental damage
• Improper installation
• Unauthorized repairs or modifications

Warranty Periods for Ecobee Products

How to Claim a Warranty

1. Check if Your Product is Covered:
   • Find your proof of purchase.
2. Contact Ecobee Customer Support:
   • Call 1-877-932-6233.
3. Follow Ecobee’s Instructions:
   • They may send a replacement or ask you to ship the product.
4. Ship the Defective Product:
   • If required, send it to Ecobee’s return center.

Important: If you bought your Ecobee product from a retailer, you might need to contact them for a replacement instead of Ecobee.

If you have any more questions about the returns, you can visit the return policy on their website.

Customer Support

If you need help with a return, refund, or warranty, you can contact Ecobee’s customer support using the following details:

• Toll-Free Number (U.S. & Canada): 1-877-932-6233
• International Number: 1-647-428-2220
• Send a Message: Visit Ecobee’s support page to send an inquiry.

Regular Support Hours:

For the fastest response, call during business hours

FAQs

Final Thoughts

Ecobee offers a straightforward return policy for products bought on their website. If you return a product within 30 days, you get a full refund with free return shipping. However, if you purchased from another retailer, you must follow their return policy.

For defective products, Ecobee provides a 3-year limited warranty (or 5 years for professionally installed thermostats). If your device has an issue, contact Ecobee’s Customer Support for help.

Before buying an Ecobee product, always check the return and warranty terms to make sure you understand your options.

Happy shopping!