eBay Return Policy [US]: Simplified for Shoppers (2025)
Shop Smart with eBay Return Policy! Get the lowdown on how to return items, who pays for shipping, and more in our comprehensive guide tailored for shoppers.
Shopping online can be a great experience, but sometimes things don’t go as planned. If you’ve ever purchased an item on eBay and found it wasn’t what you expected, understanding eBay return policy is essential. This guide will walk you through everything you need to know about returning items on eBay.
Quick Overview of eBay Return Policy
Here’s a summary of their return rules for U.S. shoppers:
| Policy Aspect | Details |
|---|---|
| Return Window | Most items can be returned within 30 days of delivery. |
| Eligible Items | Items must be in the same condition as received (unused, with tags/packaging). |
| Non-Returnable Items | Perishables (food/plants), custom-made items, digital downloads, used items (if as described). |
| Refund Time | Refunds processed within 2–6 business days after the seller receives the return. |
| Return Shipping | Buyers pay for “changed mind” returns; sellers cover costs if the item is faulty/damaged. |
| Contact eBay | Call 1-866-540-3229 or use the “Help & Contact” page on eBay. |
How to Return an Item on eBay
Returning an item on eBay is straightforward if you follow these steps:
- Check the Return Policy of the Seller: Each seller can set their own return policy. Look for this information in the item description. Most sellers offer returns within 30 days, but some may have different policies.
- Initiate a Return:
- Go to “My eBay” and select “Purchase History.“
- Find the item you want to return and click on “Return this item.”
- Follow the prompts to complete your return request.
- Select a Reason
- Choose why you’re returning the item (e.g., “Changed my mind” or “Not as described”).
- If the item is damaged, sellers must pay for return shipping .
- Ship the Item Back
- Print the shipping label and packing slip provided by eBay or the seller.
- Pack the item securely and drop it off at the designated shipping location or schedule a pickup .
- Track Your Return
- Use the tracking number to monitor the package. Refunds start once the seller confirms delivery .
Return Shipping
- Buyer Pays: If you changed your mind or ordered the wrong size.
- Seller Pays: If the item is damaged, faulty, or not as described .
Pro Tip: Always use a tracked shipping method to avoid disputes!
What Can’t Be Returned?
Some items are non-returnable, even if you change your mind:
- Perishable goods (e.g., food, flowers).
- Custom-made items (unless damaged or not as described).
- Digital content (music, software, eBooks).
- Used items that match the seller’s description .
Always check the seller’s return policy before buying!
Refund
- Standard Refunds: Issued within 6 business days after the seller receives the item .
- Payment Method: Refunds go back to your original payment (credit card, PayPal, etc.) within 3–5 days .
Tip: If the seller doesn’t refund you after 6 days, contact them or ask eBay to step in .
eBay Money Back Guarantee
This policy protects you if:
- The item never arrives.
- The item is not as described (e.g., wrong size, color, or broken).
How it works:
- Report the issue within 30 days of delivery.
- eBay steps in if the seller doesn’t resolve the problem in 3 days .
Coverage: Applies to most items, except vehicles, real estate, and services .
Need more details? Visit eBay’s official Help & Contact page here or you you visit the return policy on their website.
FAQs
Tips for Smooth Returns
- Keep Packaging: Save boxes, tags, and accessories until you’re sure you’ll keep the item.
- Communicate: Message the seller if you’re unsure about their policy.
- Track Deadlines: eBay sends reminders—don’t miss the 30-day window!
Final Thoughts
eBay return policy is designed to protect both buyers and sellers. By following these steps and understanding your rights, you can shop confidently knowing you’re covered. Always double-check seller policies, and don’t hesitate to ask eBay for help if issues arise!
