eBay Return Policy [US]: Simplified for Shoppers (2025)
Shop Smart with eBay Return Policy! Get the lowdown on how to return items, who pays for shipping, and more in our comprehensive guide tailored for shoppers.
eBay is a leading global online marketplace launched in 1995, connecting millions of buyers and sellers worldwide. It provides a platform for individuals and businesses to buy and sell a vast range of new, used, and collectible items in more than 190 markets, empowering economic opportunities through technology and community.
Shopping on eBay can be a great experience, but sometimes things don’t go as planned. If you’ve ever purchased an item on eBay and found it wasn’t what you expected, understanding eBay return policy is essential. This guide will walk you through everything you need to know about returning items on eBay.
Quick Overview of eBay Return Policy
| Policy Aspect | Details |
|---|---|
| Return Window | Most sellers offer a 30-day return window, but some may choose 60 days, 14 days, or “no returns.” Always check the seller’s stated policy in the item listing. |
| Return Eligibility | Items must be returned in the same condition as received, with original packaging and accessories, unless the item is faulty, not as described, or the seller specifies otherwise. |
| Non-Returnable Items | Certain categories such as digital items, custom-made goods, perishables, and some used items may not be eligible for return unless not as described. Real estate, vehicles, and business services are generally excluded from standard returns. |
| Refund Processing | Once the seller receives your return and approves the refund, the money should be refunded within 2 business days. The refund will go back to your original payment method. |
| Return Shipping | Buyer pays if the return is due to a change of mind or wrong item. Seller pays if the item is not as described, damaged, or defective (eBay Money Back Guarantee cases). |
| eBay Money Back Guarantee | Covers buyers if the item does not arrive or is not as described, even if the seller’s policy is “no returns.” Opens a case within 30 days of estimated delivery; eBay steps in if the seller does not resolve in 3 days. |
| How to Return | Go to “My eBay” > “Purchase History,” select the item, and choose “Return this item.” Follow the prompts, provide a reason, and ship the item back with tracking. |
| Exchanges | eBay does not facilitate direct exchanges. Return the item for a refund, then repurchase if desired. |
| Restocking Fees | Some sellers may charge a restocking fee, which must be clearly stated in the listing. |
Step-by-Step: How to Return an Item on eBay
- Check the Seller’s Policy: Always review the return policy listed in the item description before purchasing.
- Initiate a Return: Log in to your eBay account, go to “My eBay” > “Purchase History,” select the item, and click “Return this item.”
- Select a Reason: Choose the appropriate reason for your return. If the item is not as described, eBay’s Money Back Guarantee applies.
- Follow Instructions: You will receive instructions on how to return the item, including whether to use a prepaid label.
- Ship the Item: Pack the item securely, include all original materials, and use a tracked shipping method.
- Track Your Return: Monitor the return status in your eBay account. Refunds are typically processed within 2 business days after the seller receives the return.
- Refund: The refund will be issued to your original payment method. If you have issues, eBay can step in after 3 business days if the seller does not resolve the case.
Return Shipping
- Buyer Pays: If you changed your mind or ordered the wrong size.
- Seller Pays: If the item is damaged, faulty, or not as described .
Pro Tip: Always use a tracked shipping method to avoid disputes!
What If the Seller Doesn’t Accept Returns?
Even if a seller has a “no returns accepted” policy, eBay’s Money Back Guarantee protects you if the item does not arrive or is not as described. In these cases, you can open a request for a return and refund through eBay, and eBay will assist if the seller does not resolve the issue.
Non-Returnable Items and Special Cases
- Perishable goods, custom orders, digital content, and certain used items may not be eligible for return except when not as described.
- Gifts: If returning a gift, the refund goes to the original buyer’s payment method.
- Original Packaging: Keep all original packaging and accessories for a smoother return process.
eBay Money Back Guarantee
The eBay Money Back Guarantee protects you if you buy something that never arrives or isn’t as described in the listing.
What the Guarantee Covers
- Item Not Received: You do not receive your purchase.
- Item Not as Described: The item you receive is significantly different from the seller’s listing (for example, wrong item, damaged, or missing parts).
How It Works
- Contact the Seller: First, try to resolve the issue directly with the seller through eBay’s messaging system.
- Wait for a Response: Give the seller up to 3 business days to resolve the issue.
- Ask eBay to Step In: If the seller hasn’t resolved your issue within 3 business days, you can ask eBay to step in and help. eBay will review your case, typically within 48 hours.
- Return the Item (If Required): If your claim is eligible and eBay approves, you may be asked to return the item. Use the return method and shipping label provided.
- Receive Your Refund: If your claim is approved, you’ll receive a refund to your original payment method, including the purchase price and, in most cases, the original shipping. Refunds are usually issued within a few business days after eBay confirms your return.
Time Limit
You must report the issue within 30 days of the estimated or actual delivery date, whichever is later.
Exclusions
The Money Back Guarantee does not apply to all items. Major exclusions include:
- Vehicles
- Real Estate
- Business Equipment
- Digital content and personal services (unless specified in the listing)
Always check the seller’s return policy in the item description. The Money Back Guarantee still applies to most purchases, even if the seller doesn’t accept returns—but only if the item is not received or not as described.
Important Tips for eBay Shoppers
- Always read the seller’s return policy before purchasing.
- Keep your item in the original condition until you are sure you want to keep it.
- Use tracked shipping when returning items to avoid disputes.
- If you encounter issues, contact eBay through the Help Center if the seller does not resolve your concern within 3 business days.
How to contact eBay Support?
For further questions or assistance, visit eBay’s Help & Contact page or contact eBay Customer Service directly.
Common Questions
Key Takeaways
- For issues, eBay’s Help Center is available for support.
- eBay’s return policy is seller-set, but the Money Back Guarantee overrides “no returns” if the item is not as described or does not arrive.
- Most sellers offer 30-day returns, but always confirm the policy in the listing.
- Buyers pay return shipping for remorse returns; sellers pay if the item is faulty.
- Refunds are processed within 2 business days after the seller receives the return.
- Always use tracked shipping and keep original packaging for a smooth return.
- eBay does not facilitate exchanges – return and repurchase if needed.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official eBay’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting eBay’s Customer Service directly is the best resource.
