Dyson Return Policy: A Simple Guide

Shopping with Dyson? Wondering about their return policy? Here’s a complete guide to Dyson return policy in simple terms. Whether you’re returning a vacuum, a hair dryer, or an air purifier, this article will help you understand the rules.

Money-Back Guarantee

Dyson offers a money-back guarantee for purchases made directly through:

• Dyson.com (online store)
• Dyson Demo Stores
• Dyson Service Centers

Here’s how it works:

Online Purchases:

• Return Window: You have 30 days from the delivery date to return the items.
• Return Shipping: Free (Dyson pays for the return shipping).

In-Store Purchases:

• Return Window: You have 30 days from the purchase date to return the items.
• Visit the Demo Store or Service Center with your receipt for assistance.

Wearable Devices:

• Dyson products like headphones (e.g., Dyson Zone) must be returned within 14 days.
• The same return rules apply to both online and in-store purchases.

What Items Cannot Be Returned?

Some Dyson products cannot be returned, such as:

• Refurbished items from Dyson Outlet.
• Final Sale items, including the Dyson Airwrap (1st generation).

Note: These items are only eligible for warranty service. If they arrive damaged, you can contact Dyson for help.

Extended Holiday Returns

During the holiday season, Dyson gives extra time to return items. Here’s what you need to know:

• Purchases made between November 1st and December 25th can be returned until January 31st of the following year.
• The same free return shipping policy applies.

How to Start a Return

Returning a product is simple! Follow these steps based on where you bought it:

Online Purchase:

1. Fill out the return form on Dyson’s website.
2. Dyson will respond within 48 hours with return instructions.
3. Pack the item in the original packaging.
4. Use the pre-paid return label provided by Dyson.

Important: Always get authorization before shipping your return. Unauthorized returns will not be accepted.

In-Store Purchase:

• Bring the item and the receipt to a Dyson Demo Store.
• A Dyson expert will help process your return.

Return Shipping

Here’s what you need to know about shipping your return:

• Dyson pays for standard return shipping.
• If you used expedited shipping, those costs are non-refundable.
• Dyson provides a pre-paid shipping label to make returns easy.

Refund Processing

Dyson processes refunds as follows:

1. Online Purchases:
   • Refunds are issued within 10–14 business days of receiving the returned item.
   • It may take 1–2 billing cycles for the refund to appear in your account.
2. Demo Store Returns:
   • Refunds are processed the same day.
   • It still may take 1–2 billing cycles for the funds to show.
3. Service Center Returns:
   • Refunds are issued within 14–20 business days of receiving the return.

Special Rules for Dyson Products

Some products have unique return rules:

• Counterfeit Machines: Dyson doesn’t accept returns for fake products.
• Intentional Modifications: If you modify the product in any way, it may void the return policy and the warranty.
• Gifts with Purchase: If you return a product, all free gifts that came with it must also be returned.

If you have any more questions about the returns, you can visit Dyson return policy on their website.

FAQs

Contact Dyson

Need more help? Here’s how you can contact Dyson:

• Phone: 1-866-693-9766
  • Monday–Friday: 8:00 AM–8:00 PM CST
  • Saturday: 9:00 AM–6:00 PM CST
• Chat Support: Available 24/7 through Dyson’s website.

Key Takeaways

• Dyson offers a 30-day return window for most products.
• Wearable devices have a 14-day return window.
• Returns are free with pre-paid shipping labels.
• Refunds take 10–14 business days (online) or same-day (in-store).
• Some items, like refurbished machines, are final sale.

We hope this guide makes your Dyson return process smooth and stress-free!