Dissh Return Policy: Simplified

Returning an item can sometimes be confusing, but understanding the return policy makes it easier. This article will guide you through the Dissh return policy in simple terms. You have 30 days from the date you received your order to return it.

We’ll cover everything you need to know about returning items, getting refunds, and more.

What Can You Return

Full-Priced Items:

You can return full-priced items for a refund.
The item must be in original condition: unworn, unwashed, and with tags attached.

Sale Items:

Sale items are final sale and cannot be returned or exchanged.
If you return a sale item, it will be sent back to you at your expense.

Special Conditions:

Earrings: Due to hygiene reasons, earrings cannot be returned unless they are faulty.
Fragrances: Must be sealed and in original packaging to be returned.
Swimsuits: Must be tried on with undergarments and the protective hygiene strip must not be removed or altered.

How to Return Items

1. Instant Return via Refundid

Refundid is a service that lets you get your refund instantly before you send back your items.

Eligible Items for Refundid

Full-Priced Items Only: Refundid only applies to full-priced items. Sale items are not eligible for instant refunds.
Non-Gift Card Purchases: Orders made with a gift card are not eligible for Refundid.

Steps to Use Refundid

Visit the Refundid Website:
- Go to the Refundid portal for Dissh returns. Fill your order Number and email id as shown in the screenshot below

Sign Up or Log In:
- If you haven’t used Refundid before, you’ll need to sign up. Provide your routing number/BSB and account number for the refund.
Verify Your Refund:
- Follow Refundid’s three-step process to verify your refund request. This usually involves providing personal information to confirm your purchase and eligibility.
Receive Your Instant Refund:
- Once verified, you will receive your refund in your bank account within 60 seconds.
Ship Your Items:
- After receiving your refund, you must still send back the items to Dissh. Use the shipping address provided:
  Customer Service
  2/48 Eagleview Place
  Eagle Farm, QLD, 4009
  Australia
Provide Tracking Number:
- After shipping your items, provide the shipping tracking number to Refundid through your Refundid account. This is necessary to complete the process.

2. Standard Return Process

Returning items through the standard process involves using Dissh’s online returns portal and shipping the items back using DHL. Here’s a detailed guide to help you through the process.

Steps to Return Items

Go to the Dissh Online Returns Portal: Visit the Dissh returns portal .Fill the Order Number as shown in the screenshot below

Return portal for standard return process

Fill Out the Returns Form:
- Complete the returns form online, providing details about the items you wish to return and the reason for the return. The screenshot of the form is shared below.
- Print out the returns form and include it inside your parcel.

Prepare Your Parcel: Pack the items securely in their original packaging, including all tags and labels. Make sure to include the filled-out returns form.
Use DHL for Return Shipping:
- Dissh partners with DHL for return shipping. You can choose to drop off the parcel at a DHL location or schedule a pickup from your home.
- To schedule a pickup or find a drop-off location, visit the DHL website or use their service center locator.
Return Shipping Costs:
- In the US, the return shipping cost is $20. This fee will be deducted from your refund amount.
- For other regions, shipping costs may vary. Check with DHL for the exact amount.
- Customers are responsible for the return shipping costs, so it’s important to use a tracked courier service to ensure the parcel reaches Dissh safely.
Ship Your Parcel: Hand over your parcel to the DHL courier or drop it off at a designated DHL location. Make sure to get a receipt and tracking number from DHL.
Track Your Return: Use the tracking number provided by DHL to monitor the status of your return shipment.

Important Details

Time Frame for Returns

You have 30 days from the date you received your order to return it.
Make sure the items are in original condition and include proof of purchase.

Return Shipping Costs

Customers are responsible for return shipping costs.
Use a tracked courier service to ensure your parcel is safely returned.

Processing Time

Once Dissh receives your return, it takes 3-5 business days to process.
Refunds should appear in your bank account within 5-10 business days after processing.

Faulty Items

If you believe an item is faulty, contact Dissh customer service with your order number and pictures of the fault. They will prioritize resolving the issue.

FAQs

What if I bought an item with a discount code?

Full-priced items purchased with a discount code can still be returned for a refund.

Can I exchange an item?

Dissh does not offer exchanges due to high sell-through rates. Instead, return the item and place a new order.

What if my return parcel is stolen or lost?

Dissh is not responsible for parcels stolen or lost if not handed directly to the courier.

Can I combine returns from multiple orders?

Yes, you can return items from multiple orders in one parcel. Include separate return forms for each order.

Will I get a refund for duties and taxes?

Dissh does not refund customs duties or taxes. Check with your local customs office for more information.

How do I return an item?

Use the Dissh returns portal and follow the steps to send back your items. Include a filled-out returns form.

How long do I have to return an item?

ou have 30 days from receiving your order to return it.

Can I return sale items?

No, sale items are final sale and cannot be returned.

What if I receive a faulty item?

Contact Dissh customer service with your order number and pictures of the fault.

How will I get my refund?

Refunds are processed within 3-5 business days after Dissh receives your return and should appear in your bank account within 5-10 business days.

Summary

Understanding the Dissh return policy helps you handle returns smoothly. Remember, you can return full-priced items within 30 days, but sale items are final sale.

Use Refundid for quick refunds, and follow the standard process for other returns. If you have any issues, contact Dissh customer service for help.

Dissh Return Policy: Simplified

What Can You Return