David Yurman Return Policy: Simplified

David Yurman is a well-known luxury jewelry brand that blends art with fashion. If you’re planning to shop there—or recently did—it’s smart to understand their return policy. Whether you’re buying a gift or treating yourself, knowing how returns work can save you time and stress later.

Let me break it all down for you in plain, easy-to-follow language.

David Yurman Return Policy Overview

Here’s a quick table to help you see the most important return rules at a glance:

What You Can Return (And What You Can’t)

You can return most items if:

• It’s within 30 days of your purchase.
• The item is unworn, unaltered, and still in sellable condition.
• You include the original receipt or packing slip.

But there are a few things you cannot return, no matter what:

• Personalized or custom items
• High Jewelry and EY® Signature collections
• Charity rubber bracelets
• Gift cards

Outlet items are final sale, but there’s one small exception: if it’s unworn and in perfect condition with a receipt, you can exchange it—just go back to the same outlet where you bought it.

How to Make a Return or Exchange

Let’s look at how to return items depending on where and how you bought them:

If You Ordered from DavidYurman.com

For Registered Users

1. Log in to your account on DavidYurman.com.
2. Go to “Orders” and find the item you want to return.
3. Click “RETURN OR EXCHANGE” and give the reason for return. Follow the steps.
4. Choose to print a free FedEx label and ship the package from any FedEx location.
5. If you are not using the free Fedex Label , then drop your packet to FedEx store using a QR code, no printing is required.

For Guest Orders (No Account)

1. Visit this returns page.
2. Enter your order details like order number and email id. The screenshot of the returns page is shared below

3. Print the free return shipping label and follow the instructions on where to send the packet.

Return Processing Time

After you ship it back, allow 2–3 weeks for the return to be processed.

You can also return or exchange the online purchases at any David Yurman store in the U.S., Alaska or Hawaii.

If You Shopped In-Store (Boutiques Only)

If you bought your item at a full-price David Yurman boutique, you can return or exchange it at any other full-price boutique in the U.S. or Hawaii. Just make sure the item is still unworn and you have your receipt.

If You Bought from a David Yurman Outlet

Outlet purchases are final sale—which means no refunds.

However, if the item is:

• Unworn
• Unaltered
• Still in sellable condition
• And you have your receipt

then you can exchange it. But only at the same outlet store where you bought it.

If You Live in Puerto Rico

• To initiate a return or exchange, please contact David Yurman Customer Care by email at Customercare@davidyurman.com or phone at 1-888-DYURMAN (1-888-398-7626) to request shipping documentation and a Return Merchandise Authorization (RMA).
• After you have shipped back your item(s), please allow 2–3 weeks for processing.

If You’re Returning from Another Country

David Yurman can only process returns or exchanges from the same country where your order was originally delivered. If you are currently in a different country, please contact Customer Care they will do their best to assist you.

Please note:

• You will be responsible for all shipping charges.
• Any duties or taxes paid will not be refunded.

If You Bought Through Instagram or Facebook

Don’t try to return through the website or a store. Instead, go back to the app where you made the purchase and request the return there.

What Happens with Affirm Orders

If you used Affirm to finance your purchase:

• You can return or exchange your item just like any other order.
• Refunds are credited back to your Affirm account once the return is processed.
• If you return your item within 30 days of placing your order, you won’t be charged interest.
• If your return is processed after 30 days, you may be responsible for interest charges up until the return date.
• For partial returns, only the amount of the returned item (including applicable taxes and fees) is refunded to your Affirm account. You remain responsible for paying off the remaining balance.
• For Affirm-related questions, contact Affirm at help@affirm.com or call 1-855-423-3729

Refunds

• Refunds go to the original form of payment.
• If you paid in cash, they’ll send a company check.
• If you got the item as a gift, you can return it for a merchandise credit.

How to Contact Them for Help

If you’re stuck or need assistance, here’s how to reach David Yurman’s Customer Care team:

• Phone: 1-888-398-7626
• Email: Use the contact form on their site
• Hours:
  • Monday–Friday: 8:30 AM – 7:30 PM (ET)
  • Saturday & Sunday: 9:00 AM – 5:00 PM (ET)

Common Questions

Final Thoughts

David Yurman return policy is clear, but there are a few tricky parts you’ll want to remember—like the final sale rules for outlet and custom items. The good news? For most regular purchases, the return process is simple and free.

Whether you’re buying for yourself or giving a gift, just keep your receipt, watch the calendar, and return through the right channel. That way, you’ll get your refund—or exchange—without any hassle.

Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official David Yurman website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting David Yurman Customer Service directly is the best resource.