David Yurman Return Policy: Simplified
Get the facts on the David Yurman return policy! Find out how to secure hassle-free refunds or exchanges for your luxury jewelry purchases.
David Yurman is a well-known luxury jewelry brand that blends art with fashion. If you’re planning to shop there—or recently did—it’s smart to understand their return policy. Whether you’re buying a gift or treating yourself, knowing how returns work can save you time and stress later.
Let me break it all down for you in plain, easy-to-follow language.
David Yurman Return Policy Overview
Here’s a quick table to help you see the most important return rules at a glance:
| Policy Element | Details |
|---|---|
| Return Window | 30 days from the purchase date |
| Return Conditions | Items must be unaltered, unworn, and in sellable condition |
| Receipt Required? | Yes, must include sales receipt or packing slip |
| Return Shipping | Free FedEx return label or QR code for U.S. orders |
| Outlet Purchases | Final sale, but can be exchanged in-store if in perfect condition |
| Gift Returns | Can receive merchandise credit |
| Personalized/Custom/High Jewelry | Final sale—cannot be returned |
| Gift Cards | Final sale—cannot be returned |
| Returns from Instagram/Facebook | Must be returned through the respective app, not via the website or store |
| Affirm Purchases | Returnable; refund goes to Affirm account |
What You Can Return (And What You Can’t)
You can return most items if:
- It’s within 30 days of your purchase.
- The item is unworn, unaltered, and still in sellable condition.
- You include the original receipt or packing slip.
But there are a few things you cannot return, no matter what:
- Personalized or custom items
- High Jewelry and EY® Signature collections
- Charity rubber bracelets
- Gift cards
Outlet items are final sale, but there’s one small exception: if it’s unworn and in perfect condition with a receipt, you can exchange it—just go back to the same outlet where you bought it.
How to Make a Return or Exchange
Let’s look at how to return items depending on where and how you bought them:
If You Ordered from DavidYurman.com
For Registered Users
- Log in to your account on DavidYurman.com.
- Go to “Orders” and find the item you want to return.
- Click “RETURN OR EXCHANGE” and give the reason for return. Follow the steps.
- Choose to print a free FedEx label and ship the package from any FedEx location.
- If you are not using the free Fedex Label , then drop your packet to FedEx store using a QR code, no printing is required.
For Guest Orders (No Account)
- Visit this returns page.
- Enter your order details like order number and email id as shown in the below screenshot.
- Print the free return shipping label and follow the instructions on where to send the packet.
Return Processing Time
After you ship it back, allow 2–3 weeks for the return to be processed.
You can also return online purchases at any David Yurman store in the U.S. or Hawaii.
If You Shopped In-Store (Boutiques Only)
If you bought your item at a full-price David Yurman boutique, you can return or exchange it at any other full-price boutique. Just make sure the item is still unworn and you have your receipt.
If You Bought from a David Yurman Outlet
Outlet purchases are final sale—which means no refunds.
However, if the item is:
- Unworn
- Unaltered
- Still in sellable condition
- And you have your receipt
then you can exchange it. But only at the same outlet store where you bought it.
If You Live in Puerto Rico
Call at 1-888-398-7626 or email Customer Care at Customercarea@davidyurman.com to get special return shipping documentation. You can’t create a return label online for Puerto Rico orders.
If You’re Returning from Another Country
David Yurman can help you return or exchange items only from the same country where they delivered your order. If you’re now in a different country, contact Customer Care and they’ll try to work something out.
Keep in mind:
- You’ll be responsible for shipping charges.
- Any duties or taxes won’t be refunded.
If You Bought Through Instagram or Facebook
Don’t try to return through the website or a store. Instead, go back to the app where you made the purchase and request the return there.
What Happens with Affirm Orders
If you used Affirm to finance your purchase:
- You can return or exchange your item just like any other order.
- Refunds go back to your Affirm account once the return is processed.
- If you return it within 30 days, you won’t be charged interest.
- If it’s late, you may pay for the interest during that time.
- For partial returns, only the amount of the returned item gets refunded. You’re still responsible for the rest.
For Affirm-related questions, email help@affirm.com or call 1-855-423-3729.
Refunds
- Refunds go to the original form of payment.
- If you paid in cash, they’ll send a company check.
- If you got the item as a gift, you can return it for a merchandise credit.
How to Contact Them for Help
If you’re stuck or need assistance, here’s how to reach David Yurman’s Customer Care team:
📞 Phone: 1-888-398-7626
📧 Email: (Not provided directly in the policy—use the contact form on their site)
🕒 Hours:
- Monday–Friday: 8:30 AM – 7:30 PM (ET)
- Saturday & Sunday: 9:00 AM – 5:00 PM (ET)
FAQs
Final Thoughts
David Yurman return policy is clear, but there are a few tricky parts you’ll want to remember—like the final sale rules for outlet and custom items. The good news? For most regular purchases, the return process is simple and free.
Whether you’re buying for yourself or giving a gift, just keep your receipt, watch the calendar, and return through the right channel. That way, you’ll get your refund—or exchange—without any hassle.
Happy shopping!
