Crate and Barrel Return Policy: A Simple Guide
Crate and Barrel Return Policy Explained! Find out how to return items hassle-free. Get details on refunds, store returns, and non-returnable items.
Crate and Barrel is a well-known home goods retailer. If you ever need to return something, their return policy is easy to follow. In this article, we will explain everything in simple terms so you can return items without any confusion.
Quick Overview of Crate and Barrel Return Policy
| Feature | Details |
|---|---|
| Return Window | 30 days from receipt (for most items) |
| Gift Registry Returns | 90 days from event date (excluding furniture) |
| Return Condition | New and unused/resalable condition (at Crate & Barrel’s discretion) |
| Proof of Purchase | Required |
| Refund Method | Refunds typically issued to original payment method (check for exceptions) |
| Return Shipping Costs | Paid by customer; original shipping fees not refunded |
| Non-Returnable Items | Custom/Made to Order Furniture, final sale, personalized, live botanicals, floor samples, cut fabric yardage, items damaged through wear |
What Can You Return to Crate & Barrel?
- Most items can be returned within 30 days of receipt if they are new, unused, and in resalable condition.
(Returns are accepted at Crate & Barrel’s discretion—approval is not guaranteed.) - Gift registry purchases (excluding furniture) can be returned within 90 days from the event date (such as a wedding or baby shower).
- Proof of purchase is always required for returns, exchanges, or refunds. Acceptable forms include:
- Original receipt (store, gift, eReceipt, or order confirmation)
- Packing slip
- Order number
- Gift registry number
- If you don’t have these, Crate & Barrel may be able to look up your purchase using the credit card you used or the email address associated with your eReceipt.
- Where to return:
- In-store purchases: Return to any location of the same brand (e.g., CB2 items to CB2 stores).
- Online or phone orders: Return by mail.
- International purchases: Must be returned to the original purchase location.
- Items that cannot be returned:
- Custom or made-to-order furniture
- Final sale items
- Personalized products
- Live plants and botanicals
- Store floor samples
- Cut fabric yardage
- Items showing signs of use or damage
- Original shipping fees are not refunded.
How to Return an Item to Crate & Barrel
- You have two main options to return your purchase: in-store or by mail.
- Proof of purchase is always required for any return.
1. Return to a Store
- Non-furniture items: Bring the item and proof of purchase within 30 days to the store brand where you made the purchase (e.g., Crate & Barrel to Crate & Barrel, CB2 to CB2, Crate & Kids to Crate & Barrel, Outlet to Outlet, Hudson|Grace to Hudson|Grace).
- Furniture and rugs: Contact the store where you purchased the item to arrange a return do not bring these items to the store without prior arrangement.
- All returns are accepted at Crate & Barrel’s discretion.
2. Return by Mail
- Start your return online at Crate and Barrel Returns.
- Enter the order number and ZIP code. The screenshot of the returns page is shared below.
- Select the items you want to return.
- Print a FedEx shipping label (return shipping is at your cost).
- Drop off the package at a FedEx or Narvar Concierge location.
- Refunds take 7-10 business days after the return is received.
- Alternative method: If you prefer not to use the online system, follow the instructions on your packing slip, insure the package, and mail it to the address provided. If you don’t have the packing slip, contact customer service.
- You are responsible for all return shipping costs and any pickup fees
Important Exceptions
- Custom/made-to-order furniture and personalized items cannot be returned, except in cases of manufacturing defect or transit damage, when repair, replacement, or exchange may be arranged at Crate & Barrel’s discretion.
- International returns follow different rules contact customer service for details if you are outside the U.S.
Refunds and Credits
- With original proof of purchase (receipt, order confirmation, etc.): Refund issued to the original payment method. For in-store cash refunds, amounts over $100 will be issued as a check by mail.
- If any part of your purchase was made with a Gift Card or Merchandise Credit: That portion will be refunded as a new Gift Card or Merchandise Credit.
- With a gift receipt or gift packing slip: Refund issued as merchandise credit.
- With only a gift registry number (no other proof of purchase): Refund issued at the item’s current selling price as merchandise credit.
- Shipping charges are not refunded. Customers are responsible for return shipping costs.
How to Contact Crate and Barrel
If you have any questions about returns, you can reach out to Crate and Barrel:
- Chat: Available daily from 8 AM to 11 PM CT
- Call: 800-967-6696 (Mon-Fri: 8 AM – 7 PM CT, Sat-Sun: 8 AM – 6 PM CT)
- Text: 312-779-1979 (Same hours as phone support)
- Website: Customer Service
Common Questions
Final Thoughts
Crate and Barrel return policy is simple. You have 30 days to return most items, and 90 days for gift registry purchases (except furniture). Make sure the items are new, unused, and have proof of purchase. Remember, some items cannot be returned, like custom furniture and final sale products. If returning by mail, you will need to pay for return shipping. Always check the details before making a return to ensure a smooth process.
If you need more help, Crate and Barrel’s customer support team is always available to assist you!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Crate and Barrel website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Crate and Barrel Customer Service directly is the best resource.
