Crate and Barrel Return Policy: A Simple Guide
Crate and Barrel Return Policy Explained! Find out how to return items hassle-free. Get details on refunds, store returns, and non-returnable items.
Crate and Barrel is a well-known home goods retailer. If you ever need to return something, their return policy is easy to follow. In this article, we will explain everything in simple terms so you can return items without any confusion.
Quick Overview of Crate and Barrel Return Policy
| Feature | Details |
|---|---|
| Return Window | 30 days from receipt |
| Gift Registry Returns | 90 days from event date (excluding furniture) |
| Return Condition | New, unused, and resalable condition |
| Proof of Purchase Required? | Yes |
| Refund Method | Original form of payment or merchandise credit |
| Return Shipping Costs | Paid by customer |
| Non-Returnable Items | Custom furniture, final sale items, personalized products, live plants, store floor samples, cut fabric |
What Can You Return?
- Most items can be returned within 30 days if they are new, unused, and in resalable condition.
- Gift registry purchases can be returned within 90 days from the event date (except furniture).
- Proof of purchase is always required.
Proof of Purchase Options:
- Original receipt (store or gift receipt, eReceipt, or order confirmation)
- Packing slip
- Order number
- Gift registry number
- Crate & Barrel / CB2 credit card or other credit card used for purchase
How to Return an Item
Crate and Barrel offers two ways to return your items:
1. Return to a Store
- Bring your item and proof of purchase within 30 days to a Crate and Barrel store.
- Furniture and rugs must be arranged for return by contacting the store.
- Items must be returned to the same brand store (e.g., Crate & Barrel items to Crate & Barrel stores, CB2 items to CB2 stores, Hudson|Grace items can only be returned to Hudson|Grace stores).
2. Return by Mail
- Start your return online at Crate and Barrel Returns.
- Enter the order number and ZIP code as shown in the below screenshot
- Select the items you want to return.
- Print a FedEx shipping label (return shipping is at your cost).
- Drop off the package at a FedEx or Narvar Concierge location.
- Refunds take 7-10 business days after the return is received.
Refunds and Credits
Refunds are processed based on the proof of purchase:
- Original purchase receipt – Refund in original form of payment (cash refunds over $100 will be issued as a check).
- Gift receipt – Refund as merchandise credit.
- Gift registry number without proof of purchase – Refund at the current selling price as merchandise credit.
- Shipping fees are not refunded.
Non-Returnable Items
Some items cannot be returned, exchanged, or canceled:
- Custom or made-to-order furniture
- Final sale items
- Store floor samples
- Live plants and botanicals
- Personalized products
- Cut fabric yardage
- Used or damaged items (unless due to a defect)
If a custom or personalized item is damaged during shipping or has a defect, Crate and Barrel will try to repair or replace it. If that is not possible, an exchange will be arranged.
How to Contact Crate and Barrel
If you have any questions about returns, you can reach out to Crate and Barrel:
- Chat: Available daily from 8 AM to 11 PM CT
- Call: 800-967-6696 (Mon-Fri: 8 AM – 7 PM CT, Sat-Sun: 8 AM – 6 PM CT)
- Text: 312-779-1979 (Same hours as phone support)
- Website: Customer Service
If you have any more questions about the returns, you can visit the return policy on their website.
FAQ’s
Final Thoughts
Crate and Barrel return policy is simple. You have 30 days to return most items, and 90 days for gift registry purchases (except furniture). Make sure the items are new, unused, and have proof of purchase. Remember, some items cannot be returned, like custom furniture and final sale products. If returning by mail, you will need to pay for return shipping. Always check the details before making a return to ensure a smooth process.
If you need more help, Crate and Barrel’s customer support team is always available to assist you!
For more helpful guides, check out our other return policy articles!
