Chewy Return Policy: Simplified

Chewy is a popular online store for pet supplies in the USA. If you’ve ever shopped for your furry, feathered, or scaly friends, you’ve probably come across Chewy’s huge selection and friendly service. But what if you need to return something?

Let’s break down Chewy return policy in simple terms, so you always know what to expect.

Chewy Return Policy At-a-Glance

Here’s a quick table with the most important details you need to know:

How Chewy’s Return Policy Works

Chewy wants you and your pet to be happy. If you’re not 100% satisfied with your purchase, you can return it for free within 365 days of buying it. That’s a full year! This generous window gives you plenty of time to decide if the item is right for your pet.

What Can You Return?

• Most pet supplies: Food, toys, treats, beds, litter, and more.
• Opened pet food or litter: Yes, even if you’ve opened the bag or box, you can return it. Chewy’s Customer Care team will help with packaging if you need it.
• Autoship items: Anything you receive through Chewy’s Autoship program can be returned, too.

What Can’t Be Returned?

• Prescription medications: Chewy does not accept returns or replacements on prescription meds. But if you received the wrong medication or it arrived damaged, contact Chewy—they’ll handle it on a case-by-case basis and may offer a refund or exchange.
• Gift cards: Chewy Gift Cards cannot be returned or canceled after activation.

Chewy may refuse returns if items are too damaged or used, so try to keep things in good shape if you think you might return them.

How to Start a Return with Chewy

Returning something to Chewy is easy and free. Here’s what you need to do:

1. Contact Chewy Customer Care:
   • Use the online chat on Chewy’s website, or
   • Call 1-800-672-4399 (available 24/7).
2. Have your order number ready.
3. Explain what you want to return and why.
4. Follow the instructions:
   • For most items, Chewy will email you a prepaid shipping label.
   • Print the label, pack your item, and drop it off at the shipping carrier (like UPS).
   • For some items, Chewy may issue a refund or replacement without needing the item back. This is up to their discretion.

Tip: Use the return label as soon as you can. It stays active as long as your item is eligible for return, but using it quickly helps avoid delays.

Refunds: How and When Will You Get Your Money Back?

• Refund to original payment: Most refunds go back to your credit card, PayPal, or whatever you used to pay. It usually takes 3–5 business days after Chewy processes the return.
• Refund to Chewy eGift Card: If you prefer, you can get a refund to your Chewy Gift Card balance. This happens much faster—within 15–20 minutes.
• Shipping fees: If you return your whole order, Chewy will also refund any shipping fees you paid. If you return only some items, shipping fees are not refunded.
• Title to Returned Items: Chewy does not take ownership of returned items until they arrive at their fulfillment center. Sometimes, Chewy may issue a refund without needing the item to be returned.

Special Situations

Damaged or Wrong Items

If your order arrives damaged or you get the wrong item, contact Chewy right away. They’ll send a replacement or issue a refund at no extra cost to you.

Returns with eGift Cards

If you bought something using a Chewy eGift Card and want to return it, just call Chewy at 1-800-672-4399. They’ll guide you through the process and refund your gift card balance.

Autoship Orders

Items from Autoship can be returned just like regular orders. If you want to change your Autoship settings (like how often you get deliveries), Customer Care can help with that, too.

How to Contact Chewy for Help

Chewy’s Customer Care team is known for being friendly and helpful. Here’s how you can reach them:

• Chat: Use the chat feature on Chewy’s website for quick help.
• Phone: Call 1-800-672-4399 any time, day or night.

Have your order number handy to speed things up.

Common Questions

Pro Tips for Hassle-Free Returns

Here are a few expert tips to make your Chewy returns as smooth as possible:

• Keep your order number handy. It’s the fastest way for Chewy to find your purchase.
• Return items promptly. While you have a year, using your return label soon helps avoid delays.
• Save original packaging. It’s easier to return things if you keep the box or bag.
• Take photos of damaged items. If something arrives broken, snap a picture before contacting Chewy. It helps speed up the process.
• Don’t toss out parts. Make sure all pieces are included when you return an item—Chewy needs everything that came in the box.

Final Thoughts

Chewy return policy is one of the best around. With a full year to return most items, free shipping, and friendly customer service, you can shop for your pet with confidence. Whether your dog didn’t love that new toy, or your cat turned up her nose at the latest treat, Chewy makes it easy to get a refund or replacement.

If you ever have trouble or questions, don’t hesitate to reach out to Chewy’s Customer Care team. They’re always ready to help you and your pet.

Happy shopping—and may your returns be few and your pets always satisfied!

Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Chewy website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Chewy Customer Service directly is the best resource.