Charles Tyrwhitt Return Policy: Simplified

Charles Tyrwhitt is known for making quality shirts, suits, and menswear that blend British charm with modern style. But what if something doesn’t fit right or meet your expectations? Good news — their return policy is generous and straightforward.

This guide will walk you through exactly how returns work at Charles Tyrwhitt, whether you’re exchanging, returning a faulty item, or just changed your mind.

Charles Tyrwhitt Return Policy Overview

What Makes Charles Tyrwhitt’s Return Policy Stand Out?

Charles Tyrwhitt offers a “no-quibble” 6-month quality guarantee — even for sale items. If something’s not quite right, they’ll refund or replace it, no questions asked. Just make sure you have proof of purchase (receipt, confirmation email, or order number).

This level of flexibility shows they stand behind their products. But they also monitor return activity and reserve the right to block accounts if they see abuse.

How to Return a Charles Tyrwhitt Item (Step-by-Step)

Returning with Charles Tyrwhitt is easy thanks to their partnership with ReBOUND. Here’s how it works:

Step 1: Register Your Return Online

• Go to the ReBOUND returns portal.
• Enter your order number and email address to begin. The screenshot of the returns portal is shared below

Tip: If you’re using your ZIP code, you’ll need the full 9-digit version.

Step 2: Select Exchange or Refund

You can either:

• Choose a different item (enter the product code)
• Or request a refund

If the item you want sells out before processing, they’ll just refund you.

Step 3: Choose Your Return Method

They work with your local postal service to make the return easy. You’ll get a label and form via email.

Currently, there’s no printerless return option. You must print the return label and form.

Step 4: Pack & Ship

• Use any secure packaging — original packaging is not required.
• Include the return form inside the package.
• Cover up any old address labels with the new one.

Step 5: Track Your Return

Your confirmation email will contain a tracking number. You can follow your package’s journey from start to finish.

Return to Store — Free and Easy

You can return items to any Charles Tyrwhitt store free of charge.
But here’s the catch: the currency region must match.

• Ordered in USD? Return only to US stores
• Ordered in GBP? Return only to UK stores

Note: Bring your receipt, email confirmation, or order number for a smooth experience.

What If Your Item Is Faulty?

If an item doesn’t meet quality standards, they’ll replace it or refund you within 6 months — no hassles. You’ll also get a heartfelt apology.

If it’s been more than six months and something still seems off, they recommend contacting them first before sending the item back. They may still help you out.

What Can’t Be Returned?

Charles Tyrwhitt has a few return restrictions you should know:

• Monogrammed items → No return or exchange.
• Custom shirts → Only refundable if there’s a manufacturing defect.
• Altered items (e.g. sleeve shortening, tailored jackets) → Not eligible unless there’s a fault.
• Third-party alterations → Always non-returnable.

Important: If you send back an item without including return info, they’ll issue an e-voucher instead of a refund. You’ll need to contact customer service to change it to a refund.

Refund Timeline and Method

Once USPS scans your parcel, Charles Tyrwhitt will process your return within 72 hours.

Refund Details:

• Sent to the original payment method
• Usually shows up in your account within 3–5 business days
• $9.95 will be deducted for return shipping (sales tax may apply)
• If original payment can’t be used, a gift voucher will be sent via email

No restocking fee. Exchanges are always completely free.

Can You Return an Order Without the Packaging?

Yes! You don’t need the original box or bag. Just make sure:

• The items are securely packaged
• You include any return form or correspondence
• You cover old labels with the new one

They’ve gone paperless, so you’ll need to download forms from the returns portal.

What If You Bought in Store but Want to Return by Mail?

It’s possible — but only for a refund. No exchanges by mail for in-store purchases.
Also, if you paid cash in-store, the refund will come as a gift voucher.

For exchanges, you must go back to a physical store.

How Do Charles Tyrwhitt Exchanges Work?

If you love the product but need a different size, color, or style, Charles Tyrwhitt makes exchanges super simple — and best of all, they’re completely free.

Here’s how to request an exchange:

1. Start online through the ReBOUND returns portal
   Enter your order number and email address to begin the process.
   Go to the Returns Portal
2. Choose “Exchange” instead of “Refund”
   In the portal, select the item you want to exchange and choose the exchange option.
3. Enter the product code of the replacement item
   You’ll need to type in the code for the item you want. Double-check to make sure it’s correct.
4. Complete and submit your return
   Follow the rest of the return instructions as usual — pack the item, attach the label, and drop it off.

A few things to keep in mind:

• Stock availability isn’t guaranteed. If your chosen replacement sells out before they process the return, they’ll issue you a refund instead.
• Shipping for exchanges is free — no return fee is charged.
• Your new item will ship out within 72 hours of USPS scanning your return package.
• Exchanges are subject to standard delivery timelines, just like a regular order.
• If you want to return a store-bought item and exchange it, you must go back in-store — exchanges aren’t available by mail for in-store purchases.

Pro Tip: If you’re exchanging during a promotional period, they’ll still honor the discount pricing — even if the sale has ended by the time the exchange is processed.

How to Contact Charles Tyrwhitt for Help

Need help with your return or order? Here’s how to reach them:

• Phone (USA Toll-Free): 1-866-797-2701
• International: +44 20 8174 4100
• Live Chat: 24/7 Virtual Assistant via chat widget on their website

They’re easy to reach and usually quick to respond.

Pro Tips for Hassle-Free Returns

As someone who reviews return policies, here are a few smart shopper tips to make your Charles Tyrwhitt return smooth and stress-free:

1. Always keep your order confirmation email. It’s your golden ticket for returns.
2. Print your return label early. Since there’s no printerless option (yet), don’t leave it for the last minute.
3. Avoid altering clothes until you’re sure. Even a small sleeve adjustment makes it non-returnable.
4. Don’t mix up regions. A UK order can’t be returned in the US and vice versa.
5. Be honest about returns. They track return behavior, so repeat misuse can get your account flagged.

Common Questions

Final Thoughts

Charles Tyrwhitt offers a return policy that’s both generous and fair. With a full 6-month window, free exchanges, and simple online steps, they make it easy for you to shop with confidence.

Just remember a few key details — like the $9.95 fee for refunds, the non-returnable custom pieces, and the importance of printing your label — and you’ll have no trouble getting things sorted.

If you’re a fan of their crisp shirts and polished tailoring, you’ll be glad to know their customer-first approach extends beyond just great clothes.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Charles Tyrwhitt website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Charles Tyrwhitt Customer Service directly is the best resource.