Buck Mason Return Policy: Simplified
Get the scoop on Buck Mason return policy! Learn how to return or exchange items within 365 days. Read our easy-to-follow guide now!
Shopping for clothes online can be fun, but what happens if something doesn’t fit or isn’t quite what you expected? Don’t worry! Buck Mason has a straightforward return policy to make things easy. Let’s break it down.
Buck Mason Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 365 days from purchase |
| Condition | Unworn, unwashed, undamaged, with original tags |
| Shoes | Must be in new condition; no signs of wear or damage |
| Return Methods | In-store, by mail |
| Return Fee (Mail) | $8 (deducted from refund) |
| Exchange Fee (Mail) | Free |
| Damaged/Incorrect Items | Contact Buck Mason for free resolution |
| International Returns | Customer pays return shipping |
| Outlet Purchases | Final sale – no returns |
How to Return Items
Buck Mason offers two main ways to return items: in-store and by mail. Let’s look at both options.
In-Store Returns
- Free of Charge: Returning items to any Buck Mason store is free. You don’t have to pay anything.
- Find a Store: You can find the nearest Buck Mason store here.
Mail Returns
- Return Fee: If you return an item by mail, there is an $8 fee per return package. This fee will be deducted from your refund.
- Start your return by filling the Order Number and Email Id as shown in the screenshot below
- Follow instructions to print a shipping label.
- Cost: $8 per return package (deducted from your refund).
- The portal will generate a prepaid shipping label with the correct return address where to send the return.
Tip: If you’re exchanging an item, skip the fee! Check the “exchange” box on your packing slip.
Exchange Policy
If you want to exchange an item for a different size or color, here is what you need to know:
- No Fee: Exchanging items is free.
- Just fill out the exchange columns on your packing slip and initiate exchange on the exchange portal.
- The portal will generate a prepaid shipping label with the correct return address.
- Processing Time: Once Buck Mason receives your package, they will process and ship your exchange within 2-4 days. You will get a confirmation email with new tracking information.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, you should contact Buck Mason immediately. They will fix the problem for free.
- Contact Information: Text or Call at 888-988-5560
- Email: help@buckmason.com
International Returns
If you live outside the United States or in APO, FPO, and PR addresses, you will need to pay for the return shipping yourself. To start an international return, contact Buck Mason at help@buckmason.com.
Contact Information
If you have any questions about returns or need help, you can reach Buck Mason:
- Email: help@buckmason.com
- Phone: 888-988-5560
Customer Service Hours
- Monday – Wednesday: 7:30 AM – 6 PM Pacific Time
- Thursday – Friday: 8:00 AM – 6:00 PM Pacific Time
- Saturday – Sunday: 11 AM – 6 PM Pacific Time
How to Return Items Purchased Using Afterpay
Afterpay is a service that lets you pay for your purchases in installments. If you used Afterpay to buy something, returning it is the same as any other return.
- Process: The refund will go from Buck Mason to Afterpay and then to you. They cannot give you refunds in cash or store credit.
FAQs
Conclusion
Buck Mason return policy is designed to make returning items as easy as possible. Whether you need to return something in-store or by mail, the process is straightforward.
Just make sure the items are in the right condition and within the return period. If you have any questions or issues, Buck Mason’s customer service team is ready to help.
We hope this guide has made the Buck Mason return policy clear and easy to understand.
Happy shopping!
