Bobs Return Policy: Simplified

Welcome to our detailed guide on Bobs Return Policy! We know that sometimes things don’t work out with purchases, so we’re here to help you understand exactly how returns, cancellations, and refunds work at Bob’s.

We’ll break down everything into simple sections and use easy-to-understand language, so you can quickly find the information you need.

Order Cancellations

Before Delivery

• Full Refund: You can cancel your order anytime before the day of delivery or pickup and get a full refund.
• Standard Shipping Items: For items shipped via FedEx or UPS, you can cancel for a full refund anytime before the item ships.

Returns After Delivery

Unserviceable Factory Defects

• Within 1 Year: If your furniture has an unserviceable factory defect, Bob’s will replace it within one year of purchase.

Accessory Items

• Return Period: You can return accessory items (like rugs, lamps, bed protectors, pillows, and pillow protectors) within 3 days of receipt.
• Condition: Items must be in like-new condition to qualify for a full refund.

Standard Shipping Items

• Return Period: Items shipped via FedEx or UPS can be returned within 3 days of receipt.
• Refund Deduction: The cost of return shipping will be deducted from your refund.

Mattress Satisfaction Guarantee

Factory Defects

• Replacement: If your mattress has a factory defect, Bob’s will replace it during the manufacturer’s warranty period.

Comfort Issues

• Adjustment Period: It’s normal to need some time to adjust to a new mattress.
• Re-Selection: If you’re not happy after sleeping on it for 30 days, you can re-select a new mattress within 90 days of the original receipt date. You’ll need to pay the delivery cost for the exchange and any price difference between the original and the new mattress.
• Non-Returnable Items: Foundations and adjustable bases cannot be returned, refunded, or exchanged.

Return for Refund

• Return Period: You can return your mattress within 90 days of the original receipt date.
• Refund Deduction: The original delivery fee will be deducted from your refund.

Refund Process

Method of Refund

• Credit Card Payments: Refunds will be credited to the same credit card used for the original purchase.
• Other Payments: If you paid by cash, check, traveler’s check, or money order, Bob’s will mail you a refund check within 10 business days.

Timeframe for Refund

• 10 Business Days: Refund checks are mailed within 10 business days for non-credit card payments.

Online Outlet Purchases

Mismatched Bedding Sets

• Final Sale: Mismatched bedding sets purchased from the Outlet are final sale. No exchanges, returns, services, or refunds are allowed once you accept the mismatched bedding set.

As-Is Merchandise

• Final Sale: Items bought from my Bob’s Outlet that are not brand-new or factory-fresh are sold “as-is.” These items cannot be exchanged, returned, refunded, or serviced.

If you have any more questions about the returns, you can visit Bobs return policy on their website.

FAQs

By following this simple guide, you’ll know exactly how to handle cancellations, returns, and refunds at Bob’s. We hope this helps make your shopping experience as smooth and worry-free as possible!