Anthropologie Return Policy: Simplified

Anthropologie is a go-to brand for stylish clothing, dreamy home décor, and boho-chic furniture. But what happens when something doesn’t quite work out? Whether it’s the wrong size, not your vibe, or arrived damaged – this guide will walk you through everything you need to know about Anthropologie return policy.

Overview of Anthropologie Return Policy

General Return Policy: What You Need to Know

• 30-day full refund window: Return items within 30 days for a refund to your original payment method.
• Store credit available: If returned between 31 days and up to 1 year, you will receive store credit.
• Item condition: Items must be unworn, unwashed, unaltered, have all tags attached, and be in the original packaging.
• Receipt requirements: Bring the original sales receipt or use your AnthroPerks account for a return lookup.

Final Sale Items – What You Can’t Return

The following items are Final Sale and cannot be returned or exchanged under any circumstances:

• Face masks (reusable or protective)
• Menstrual cups
• Personal devices from the sexual wellness collection
• Made-to-order wedding gowns
• Gowns and bridal sets ending in $.99
• Sale items ending in $.95 that were purchased with an additional discount and marked Final Sale
• Live plants from Terrain

In-Store Returns

Returning something bought at a store? Here’s how:

• Returns are free at U.S. and Canada Anthropologie stores.
• Bring the item along with the receipt or use AnthroPerks lookup.
• Items must be in original condition.
• Store purchases must be returned in-store – you can’t mail them back.
• Exceptions: Wedding gowns, bridal sets, and certain furniture must be returned to the warehouse if they weren’t purchased in-store.
• Returns at Anthropologie Home Outlet or pop-up locations are not allowed.
• If you can’t visit a store in person, call the location nearest you to arrange a mail-in return. You’ll get store credit.

Online, App, or Phone Returns

If you ordered online or through the app, you can return by mail or to a store (except certain items more on that below).

Here’s how to return by mail:

1. Locate your order in your account or via guest order lookup. The screen shot of the order status lookup page is shared below

3. Enter the Order Number and Billing Zip code.
4. Click Start a Return or Exchange and print the return label.
5. Package the item, attach the label, and remove the original shipping label.
6. Drop off at UPS or schedule a free pickup.
7. A $5.95 shipping fee will be deducted unless it’s an exchange.
8. Refunds are processed in 1–2 weeks, and show up in your account in 1–3 business days after that.

Exchanges

Anthropologie makes it easy to exchange:

• Want the same item in a different size or color? Shipping is free both ways.
• Want a different item? Return your original item, then place a new order.
• If your item is damaged, wrong, or missing, submit a claim for a free replacement by following the online return steps.

Returning Furniture & Select Décor

Furniture items come with their own special rules, especially when delivered using Anthropologie’s Unlimited Furniture Delivery service.

If your furniture came via Unlimited Furniture Delivery:

• Must be returned within 30 days of delivery
• Cannot be returned in-store, even if purchased at a store
• Must be returned via the original delivery service-you’ll need to schedule a pickup
• Restocking fees apply on select upholstered pieces—check the item’s product page
• The original delivery fee is non-refundable

Even if the item was bought at a store, it still must be picked up by the delivery service for return.

Need help? Call Anthropologie Furniture Specialists at 800-732-2306 to schedule a pickup.

Wedding Gowns & Bridal Sets

• Must be unworn, unwashed, unaltered, and free of stains, pet hair, pin marks, etc.
• Tags must be attached and item in original packaging.
• In-store purchased gowns can be returned in-store.
• Online or phone purchased gowns must be shipped back to the warehouse.
• Made-to-order gowns are final sale
• A restocking fee may apply (check individual product pages).

Terrain Live Plants

• Live plants are final sale and cannot be returned.
• If your plant arrives dead, damaged, or not right, Anthropologie will:
  • Send a free replacement, or
  • Issue a refund

Gifts & Registry Returns

For Online Gifts:

• Use the Start a Return or Exchange link on their website
• Enter the order number and billing zip code.
• If you can’t find the order number, contact support with the gift giver’s name or email.
• Choose e-merchandise credit and enter your email to receive it.

For In-Store Gifts:

• Bring the item and gift receipt to any store.
• You’ll receive merchandise credit.

Price Adjustments

Bought something full-price and it went on sale right after?

• You can request a one-time price adjustment within 14 days.
• Must have the original receipt.
• Doesn’t apply to Final Sale or already-discounted items.

International Returns (Outside U.S.)

How to Contact Anthropologie

Chat Support (24/7)

• Visit: anthropologie.com/help/contact-us
• Click “Chat with Us”

Text Support

• Text: +1 (800) 309-2500
• Say “Hi” to start. Consent required for text communication.

Call Customer Service

• General help: 800-309-2500
  Mon–Fri 8AM–10PM ET, Sat–Sun 8AM–9PM ET
• Furniture orders: 800-732-2306
  Mon–Fri 8AM–10PM ET, Sat 8AM–5PM ET

Pro Tips for Hassle-Free Returns

From one shopper to another—these are my go-to tips:

• Returning multiple items? Send them separately and track each one.
• Save your receipts or emails – always. They’re your return insurance.
• Leave tags on until you’re totally sure.
• Don’t delay – get returns out early to stay within the refund window.
• Keep your packaging – especially for gowns, gifts, and home items.

Common Questions

Final Thoughts

Anthropologie’s return policy is pretty customer-friendly—but you’ve got to follow the rules. Knowing the differences between regular, specialty, and final sale items is key to avoiding return frustration.

Happy shopping—and even happier returning (if needed)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Anthropologie website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Anthropologie Customer Service directly is the best resource.