Anthropologie Return Policy: Simplified

Anthropologie is a popular American retail chain known for its bohemian-style women’s clothing, accessories, home décor, and beauty products. With a curated, artistic aesthetic, it caters to creative, fashion-forward shoppers seeking unique and upscale pieces.

What if something doesn’t fit or you change your mind? Don’t worry! Anthropologie has a return policy to make returning items simple and stress-free.

In this guide, we’ll explain everything you need to know about Anthropologie return and exchange process.

Overview of Anthropologie Return Policy

Here’s a quick overview of the return policy.

Note: Returns or exchanges are not accepted after one year from the purchase date.

Return Process

In-Store Returns

• Most items purchased in-store or online can be returned at Anthropologie stores.
• Exceptions: Wedding gowns, bridal sets, and certain furniture must be returned to the warehouse if they weren’t purchased in-store.
• Returns at Anthropologie Home Outlet or pop-up locations are not allowed.

Online and App Returns

Returning online purchases is easy:

1. Log in to your account or use the order status tool to find your order as shown in the below screenshot.

3. Enter the Order Number and Billing Zip code.
4. Start the return process and print the return label.
5. Package your item, attach the label, and ship it back.
6. Shipping Fee: A $5.95 return shipping fee will be deducted from your refund unless it’s an exchange.
7. For a faster refund, make sure your return label matches the items in your package.

Return Conditions

Here are some important rules:

• Items must be in their original condition, with tags attached.
• Damaged or defective items may still qualify for returns.
• Final Sale items and certain specialty items cannot be returned (explained further below).

Final Sale Items

Certain items are marked as Final Sale, meaning they cannot be returned or exchanged. These include:

• Sale items ending in $.95 are purchased with an additional discount.
• Made-to-order wedding gowns.
• Reusable and protective face masks
• Menstrual cups
• Personal devices from the sexual wellness assortment
• Wedding gowns and bridal sets ending in $.99
• Sale items marked as “Final Sale”

Specialty Item Returns

Furniture & Décor

• Return Window: Furniture items can be returned or exchanged within 30 days of the delivery date.
• Return Process:
  • Furniture delivered via the Unlimited Furniture Delivery service must be shipped back through the same service. These items cannot be returned to stores.
  • If delivered via UPS, you can request a return label from Anthropologie’s furniture specialists. A $5.95 shipping charge will be deducted from the refund.
• Restocking Fee: Some furniture, like select upholstery, may incur a restocking fee. This fee will be deducted from your refund. For details, check the specific product’s page.
• Refund Timeline: Refunds for returned furniture will be issued once the item is processed at the warehouse.
• Replacement Parts: For damaged furniture or missing parts, contact Anthropologie’s furniture specialists for assistance.

Wedding Gowns and Bridal Sets

• These can only be returned to stores if purchased in-store.
• Items must be clean, undamaged, and in original packaging.
• Made-to-order gowns are final sale.

Curated by Anthropologie Items

• Items sold through third-party sellers must be returned directly to the seller.
• A prepaid return label is usually included.

Terrain Live Plants

• Live plants are final sale. If your plant arrives damaged or dead, a replacement or refund may be provided.

Refund Process

Here’s what to expect for refunds:

• Refunds will be processed within 1-2 weeks after the return is received.
• The amount will be credited to your original payment method within 1-3 business days after processing.

For gift card purchases, refunds will be in the form of merchandise credit.

Exchange Policy

You can exchange items in-store or online within one year. Types of exchanges:

• Same item, different size or color: Shipping is free for the new item.
• Damaged or wrong item: Contact Anthropologie for assistance.

Steps to Return or Exchange an Item

1. Locate your receipt or order information.
2. Visit a store or start the return process online.
3. For online returns, package your items and attach the label.
4. Ship the package or bring it to a store.

Returning Gifts

If you received an item as a gift, here’s how to return it:

• Use the Start A Return Or Exchange link on the Anthropologie website.
• Enter the order number and billing zip code used for the purchase.
• If you can’t find this information, contact customer service with details about the gift giver.
• Choose e-merchandise credit if returning by mail.
• In-store purchases with a gift receipt can be exchanged or refunded at any store location for merchandise credit.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQ’s

Final Thoughts

Anthropologie return policy is designed to make shopping stress-free and enjoyable. Whether you’re returning a dress that didn’t fit, exchanging a gift, or dealing with a furniture return, the process is clear and manageable. By following the outlined steps and keeping the return conditions in mind, you can ensure a smooth experience.

If you’re ever unsure, Anthropologie’s customer support team is there to help with any questions or concerns. With their flexible policies and helpful guidelines, returning or exchanging items is as simple as shopping itself!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Anthropologie website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Anthropologie Customer Service directly is the best resource.