Anthropologie Return Policy: Simplified

Anthropologie is a go-to brand for stylish clothing, dreamy home décor, and boho-chic furniture. But what happens when something doesn’t quite work out? Whether it’s the wrong size, not your vibe, or arrived damaged—this guide will walk you through everything you need to know about Anthropologie return policy.

No stress. No confusing jargon. Just the facts, made simple.

Overview of Anthropologie Return Policy

Here’s a snapshot of the basics:

General Return Policy: What You Need to Know

Anthropologie offers a generous return window, but there are a few conditions:

• Return within 30 days for a full refund.
• Return after 30 days but within 1 year for store credit.
• After 1 year, items cannot be returned or exchanged.
• Items must be in original condition (unworn, unwashed, tags attached, and in original packaging).

Receipts Required: Either bring the original sales receipt or ask for a return lookup using your AnthroPerks account.

Final Sale Items – What You Can’t Return

Some items are always final sale, which means no returns or exchanges—no matter what.

Non-returnable items include:

• Face masks (reusable or protective)
• Menstrual cups
• Personal devices from the sexual wellness collection
• Made-to-order wedding gowns
• Gowns and bridal sets ending in $.99
• Sale items ending in $.95 that were purchased with an additional discount and marked Final Sale
• Live plants from Terrain

In-Store Returns

Returning something bought at a store? Here’s how:

• Returns are free at U.S. and Canada Anthropologie stores.
• Bring the item along with the receipt or use AnthroPerks lookup.
• Items must be in original condition.
• Store purchases must be returned in-store – you can’t mail them back.
• Exceptions: Wedding gowns, bridal sets, and certain furniture must be returned to the warehouse if they weren’t purchased in-store.
• Returns at Anthropologie Home Outlet or pop-up locations are not allowed.

If you can’t visit a store in person, call the location nearest you to arrange a mail-in return. You’ll get store credit.

Online, App, or Phone Returns

If you ordered online or through the app, you can return by mail or to a store (except certain items—more on that below).

Here’s how to return by mail:

1. Locate your order in your account or via guest order lookup. The screen shot of the order status lookup page is shared below

3. Enter the Order Number and Billing Zip code.
4. Click Start a Return or Exchange and print the return label.
5. Package the item, attach the label, and remove the original shipping label.
6. Drop off at UPS or schedule a free pickup.
7. A $5.95 shipping fee will be deducted unless it’s an exchange.

Refunds are processed in 1–2 weeks, and show up in your account in 1–3 business days after that.

Exchanges Made Simple

Anthropologie makes it easy to exchange:

• Same item in a different size or color? Shipping is free both ways.
• Different item? Just return the original, then place a new order.
• Got something damaged, wrong, or missing? Submit a claim for a free replacement.

Returning Furniture & Select Décor

Furniture items come with their own special rules, especially when delivered using Anthropologie’s Unlimited Furniture Delivery service.

If your furniture came via Unlimited Furniture Delivery:

• Must be returned within 30 days of delivery
• Cannot be returned in-store, even if purchased at a store
• Must be returned via the original delivery service-you’ll need to schedule a pickup
• Restocking fees apply on select upholstered pieces—check the item’s product page
• The original delivery fee is non-refundable

Even if the item was bought at a store, it still must be picked up by the delivery service for return.

Need help? Call Anthropologie Furniture Specialists at 800-732-2306 to schedule a pickup.

Wedding Gowns & Bridal Sets

These dreamy pieces require careful return handling:

• Only returnable if unworn, unwashed, unaltered, and free of stains, pet hair, pin marks, etc.
• Tags must be attached and the item in original packaging
• Can be returned in-store only if purchased in-store
• If purchased online or by phone, the gown must be shipped back to the warehouse—it cannot be returned to a store
• Made-to-order gowns are final sale
• Restocking fee applies (check the product page for specifics)

Terrain Live Plants

Live plants are final sale and cannot be returned.

But if your plant arrives dead, damaged, or just not right, you’re covered. Anthropologie will:

• Send a free replacement, or
• Issue a refund

Gifts & Registry Returns

For Online Gifts:

• Use the Start a Return or Exchange link on their website
• Enter the order number and billing zip code.
• Can’t find the order number? Contact support with the gift giver’s name or email.
• Choose e-merchandise credit and enter your email to receive it.

For In-Store Gifts:

• Bring the item and gift receipt to any store.
• You’ll get a merchandise credit.

Price Adjustments

Bought something full-price and it went on sale right after?

• You can request a one-time price adjustment within 14 days.
• Must have the original receipt.
• Doesn’t apply to Final Sale or already-discounted items.

International Returns (Outside U.S.)

For Canada:

• Start your return online.
• A $5.95 fee will be deducted from your refund for most mailed returns.
• Free returns at Canadian stores.
• Duty and tax refunds only available if you prepaid them at checkout.

For All Other Countries:

• Use your own trackable, insured shipping method.
• Ship returns to:
  Anthropologie.com – Returns Department
  10901 State Ave, Kansas City, KS 66109, USA
• Anthropologie does not cover shipping costs or lost returns
• Refunds are issued in the original currency and payment method

If you paid duties on delivery, contact your local customs office for a refund. Keep all your paperwork as proof.

How to Contact Anthropologie

Chat Support (24/7)

• Visit: anthropologie.com/help/contact-us
• Click “Chat with Us”

Text Support

• Text: +1 (800) 309-2500
• Say “Hi” to start. Consent required for text communication.

Call Customer Service

• General help: 800-309-2500
  Mon–Fri 8AM–10PM ET, Sat–Sun 8AM–9PM ET
• Furniture orders: 800-732-2306
  Mon–Fri 8AM–10PM ET, Sat 8AM–5PM ET

Pro Tips for Hassle-Free Returns

From one shopper to another—these are my go-to tips:

• Returning multiple items? Send them separately and track each one.
• Save your receipts or emails – always. They’re your return insurance.
• Leave tags on until you’re totally sure.
• Don’t delay – get returns out early to stay within the refund window.
• Keep your packaging – especially for gowns, gifts, and home items.

Common Questions

Final Thoughts

Anthropologie’s return policy is pretty customer-friendly—but you’ve got to follow the rules. Knowing the differences between regular, specialty, and final sale items is key to avoiding return frustration.

Happy shopping—and even happier returning (if needed)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Anthropologie website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Anthropologie Customer Service directly is the best resource.