Cat and Jack Return Policy: Everything You Need to Know
Cat and Jack Return Policy Explained: Return worn or outgrown kids’ clothes within 365 days at Target. Learn how it works!
Cat and Jack, a popular kids clothing brand sold at Target, offers one of the best return policies for parents. Whether your child outgrows their clothes or you’re not satisfied with the purchase, you have up to 365 days to return the item.
This article will explain the return process, conditions, and everything you need to know about Cat and Jack return policy.
Overview of Cat and Jack Return Policy at Target
| Policy Point | What You Need to Know |
|---|---|
| Return Window | 365 days from the purchase date |
| Where to Return | Target Stores, Target.com, or Target App |
| Eligible Items | All Cat & Jack clothing (including worn or outgrown items) |
| Condition of Items | Items you are not satisfied with (due to quality or not meeting expectations). Can be worn, washed, or outgrown, but must be clean |
| Proof of Purchase | Receipt, order confirmation, or Target Circle account purchase history |
| Refund Method | Original payment method or Target gift card |
| Return Locations | Target stores or mail returns for online purchases |
Cat & Jack’s Awesome One-Year Guarantee: “If You’re Not Satisfied…”
Cat & Jack clothes come with an amazing promise: a one-year guarantee. This is a special deal just for the Cat & Jack brand, because it’s a special brand made by Target! Target really believes in the quality of Cat & Jack clothes, and they want you to believe in them too.
Condition of Items: What Can You Return?
The return policy is for items you are “not satisfied with.” This means the clothes can be used or even have some wear and tear, as long as it’s related to a quality issue or not meeting expectations within normal use.
Examples of Acceptable Returns (depending on the situation):
- A shirt with ripped seams after a few washes.
- Pants with a broken zipper.
- Leggings that developed holes in the knees quickly.
- A dress where the color faded badly after washing.
Returns are generally NOT for:
- Clothes that are simply worn out after a very long time of use (beyond a reasonable expectation for kids’ clothes).
- Items damaged due to accidents or misuse (like getting paint all over a shirt during art class).
- Clothes that your child has outgrown if they are still in good condition (though some people have tried to return outgrown clothes, the policy is more focused on quality).
- Items that are just dirty or unwashed from normal kid play. (It’s always nice to return items in reasonably clean condition if possible!).
Target’s return policy is based on satisfaction. If you feel the Cat & Jack item didn’t hold up as it should, or didn’t meet your expectations for quality, you can likely return it within the year.
Proof of Purchase: How to Show You Bought It
To make a return, you will need to show proof of purchase. This tells Target when and where you bought the item.
What Can You Use as Proof of Purchase?
- Paper Receipt: The paper receipt you get when you pay at the store. Always a good idea to keep these, especially for Cat & Jack items!
- Target App: If you use the Target app, your purchases might be saved there. You can show your purchase history in the app.
- Target.com Order History: If you bought online at Target.com, you can log into your account and show your order history.
What If You Don’t Have a Receipt?
If you lost your receipt, don’t worry right away. Target may still be able to help. They might be able to look up your purchase if you used:
- Target RedCard: If you paid with a Target RedCard (credit or debit card), they can often find your purchase using your card.
- Other Credit or Debit Cards: Sometimes they can look up purchases with other cards too, but RedCard is easiest.
If they can’t find your purchase, they might still offer store credit for the current price of the item, but having a receipt is always best for a full refund in your original payment method.
How to Return Cat & Jack Items
Returning In-Store
- Bring the item to a Target store.
- Go to the Guest Services desk.
- Provide proof of purchase (receipt, order confirmation, or payment method).
- Choose a refund or exchange.
Returning by Mail (For Online Orders)
- Start online at Target.com or in the Target App: Go to your order history and start a return for the item you want to send back.
- Choose “Return by Mail”: Follow the online instructions. You’ll usually need to select the reason for your return.
- Print the prepaid shipping label: Target will email you a shipping label that you can print out. This label means you don’t have to pay for return shipping!
- Pack up your item: Put the Cat & Jack item in a box or shipping bag.
- Attach the shipping label: Make sure the label is securely attached to the outside of the package.
- Drop off at FedEx or USPS: Take your package to a FedEx drop-off location or an authorized UPS location depending on what the label says.
Drive Up Returns (at Select Stores – Check the App)
- Start the return in the Target App: Go to your order history and start a return.
- Choose “Drive Up”: If this option is available at your store, you can choose to return via Drive Up.
- Follow App Instructions: The app will guide you on how to complete the Drive Up return when you get to the store. You usually just park in a Drive Up spot and let them know you are there to make a return using the app. A Target team member will come out to your car to take your return.
1-Year Guarantee: Return Even If Kids Outgrow Their Clothes
One of the best parts of the Cat & Jack return policy is the Kids Outgrow Guarantee. Since kids grow fast, Target allows you to return Cat & Jack clothing within one year if they no longer fit. Even if your child has worn the item, you can exchange it for a bigger size or get a refund.
How to Return Outgrown Cat & Jack Items
If your child outgrows their Cat & Jack clothes within a year, follow these steps:
- Find Your Receipt – If you have lost it, Target can try to find your purchase using your payment method or Target Circle account.
- Visit a Target Store – Bring the outgrown clothing to the Guest Services desk.
- Process Your Return – You can choose a refund or exchange it for a larger size.
💡 Tip: Items should be clean before returning them, even if they’ve been worn.
Refund Methods
- Original Payment Method – If you paid with a credit/debit card, the refund will go back to that card.
- Target Gift Card – If you don’t have a receipt, the refund may be issued as a Target gift card.
- Merchandise Return Card – If you received the item as a gift, you’ll get store credit.
Exceptions and Important Notes
- Final Sale Items – Some clearance or special sale items may not be returnable.
- Returns Without Receipt – Target can look up your purchase if you paid with a card or used Target Circle.
- Abuse of Policy – Frequent returns without a valid reason may be flagged by Target.
Exchanges
You can also usually exchange your Cat & Jack item for a new one of the same item (if available) or for a different Cat & Jack item. For example, if you return pants that are too small, you could exchange them for the same pants in a bigger size (if they have it in stock). Or, you could exchange a shirt for a different color or style of Cat & Jack shirt.
FAQs
Final Thoughts
Cat & Jack’s 365-day return policy is one of the best for parents. Whether your child outgrows their clothes or you’re simply not happy with your purchase, you can return or exchange it hassle-free. Just keep your proof of purchase, and you’ll have a smooth return experience!
For the latest return policy updates, visit the policy on official website.
