Alo Return Policy: Simplified

ALO Yoga is a well-known brand for stylish and high-quality activewear. But what happens if those leggings don’t fit quite right or that sports bra isn’t what you expected? Understanding a company’s return policy is important before you buy, so let’s break down Alo’s return policy.

Key Points of the Policy

• Return Window: 30 days from purchase.
• Return Conditions: Items must be unused, in sellable condition, and have original tags attached.
• Proof of Purchase: Required for all returns.
• Refund Options: Refund to the original payment method, store credit, or exchange.
• Eligibility: Applies to both online and in-store purchases.

How to Return Items to Alo

Option 1: Standard Return

You can return or exchange items using a free pre-paid return label. Here’s how:

1. Start the Return Online:
   • Visit returns.aloyoga.com or go to your account’s “Order History.”
   • Enter your order number and the email address used for the purchase as shown in the below screenshot.
   • Follow the steps to select a refund or exchange and provide the reason for your return.

3. Download the Return Label:
   • Download and print the free pre-paid return label from the confirmation page.
   • You’ll receive an email confirming your return initiation.
4. Prepare the Package:
   • Place the unused items with tags intact into the original packaging.
   • Do not mix items from multiple orders in one package.
5. Ship the Package:
   • Drop it off at a nearby UPS location.
   • Keep the tracking number to monitor the return.

Option 2: Instant Refund with Reshop

For faster refunds, Alo partners with Reshop.

• How It Works:
  • Select “Reshop” when initiating the return.
  • Choose to receive your refund on a virtual prepaid debit card or directly into your bank account.
• Benefits:
  • Instant refunds let you use the money right away.

Note: The Reshop Visa Prepaid Card is valid only in the U.S. and cannot be used for cash withdrawals.

Option 3: Buy Online, Return In-Store

• Return or exchange items bought online at any Alo store in the U.S. within 30 days.
• Bring the order number and ensure items are unused with tags intact.
• Refunds are processed to the original payment method.

Special Return Scenarios

Buy In-Store & Return Online

• U.S. customers can shop in-store and return online via the Returns Portal.
• Provide your email address at checkout to enable online returns.
• Returns from non-U.S. stores must follow in-store procedures.

Exchanges

• Start the exchange process online through the return portal.
• Once the return is received, the exchange is processed within 2-4 business days.

Instant Exchange Option:

• Opt for an instant exchange if you can’t wait.
• Alo places a temporary hold on your credit card for the cost of the new item.
• Once your return is in transit, the hold is released.
• Returns must be shipped within 21 days to avoid being charged.

Exceptions for International Orders

• Exchanges are not available for international purchases.
• Returns for international orders are eligible for a full refund.

Refund Details

• Refunds are issued to the original payment method.
• If split payments were used, refunds go to the gift card first, and any remaining balance is returned to the other payment method.

Things to Remember

• Lost Returns: Alo is not responsible for lost returns. Always use a trackable shipping method.
• Processing Time: Refunds and exchanges may take up to 14 business days from receipt.

How to Contact Alo

If you need help:

• Call: (855) 793-3100
  • Weekdays: 6:00 am – 6:30 pm PT
  • Weekends: 8:00 am – 4:30 pm PT
• Email: Use the contact page.
• Chat: Available during business hours.

If you have any more questions about the returns, you can visit Alo return policy on their website.

FAQs

Summary

Alo return policy is designed to be flexible and customer-friendly. Whether you prefer returning items in-store or online, Alo ensures the process is smooth and convenient.

Remember to keep the tags intact and initiate the return within 30 days to enjoy a hassle-free experience!