Athleta Return Policy: Simplified
Athleta offers a return policy designed to make your shopping experience easy and worry-free. Whether you’re buying online or in-store, Athleta provides flexible options to return or exchange items.
Let’s check the details of Athleta return policy.
Key Features of Athleta Return Policy
- Free Returns and Exchanges
Athleta does not charge for returns or exchanges. You can return items:- In-store.
- By mail using a prepaid return shipping label.
- Through a third-party drop-off using a QR code for online purchases.
- Return Window
- Online Purchases: Return within 30 days from the delivery date.
- In-Store Purchases: Return within 30 days from the purchase date.
- Condition of Items
- Items must be unwashed, unworn, and in their original condition.
- Damaged or defective items can be returned at any time.
- Final sale items cannot be returned or exchanged.
Athleta’s Special Return Policies
- Give-it-A-Workout Guarantee
If an item doesn’t perform as expected, you can return it within 30 days of the delivery date. - Swimwear
Swimwear must have its original price tags and hygienic liner intact to be eligible for returns. - Sunglasses
New sunglasses can be returned within 30 days if tags are attached and you have the original receipt. Defective sunglasses can be returned at any time. - Masks
Masks are final sale and cannot be returned or exchanged. - Mail Only
Items marked “mail only” on the product page, your shopping bag, and the invoice can be returned only by mail.
Extended Holiday Return Policy
During the holiday season, items purchased between October 15 and December 24 can be returned until January 15 of the following year, or 30 days from the delivery/purchase date—whichever is later.
How to Return or Exchange Items
Athleta offers multiple ways to return or exchange items:
Online Returns
- Visit the online return portal: Athleta Returns Portal.
- Enter your order number and zip code to start the return process as shown in the below screenshot.
- You’ll receive a prepaid shipping label.
Return Address:
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Steps:
- Pack your item securely and attach the label.
- Drop it off at your nearest UPS location.
Third-Party Drop-Off with QR Code
Athleta’s Express Return program allows you to return items without packaging or labels.
Steps:
- Start the return process online and choose Express Returns.
- Receive a QR code via email.
- Bring your unpackaged items to a participating Staples location.
Home Pick-Up (Fee Applies)
You can schedule a home pick-up for your returns.
Steps:
- Start your return online and select Home Pick-Up.
- Receive a QR code in your confirmation email.
- Hand the item to the pick-up driver.
In-Store Returns
- Find a nearby store using the Store Locator.
- Bring the item and one of the following:
- Receipt.
- Rewards phone number.
- Credit card used for the purchase.
Return Policy in a Nutshell
| Return Method | Return Window | Eligible Items | Required Documentation |
|---|---|---|---|
| 30 days from delivery date | Most items, excluding final sale | Original packaging (recommended), return label | |
| In-store | 30 days from purchase date | Most items, excluding final sale | Receipt, Rewards Phone Number, or Credit Card used for purchase |
Refund Process
- Refunds are issued to the original form of payment.
- If you choose Instant Merchandise Credit, you’ll get an eMerchandise Return Card instantly via email.
- Refund timing depends on your payment method:
- Credit card refunds may take up to 10 business days to process.
- Merchandise credit is immediate.
Important Notes
- Athleta does not accept C.O.D. deliveries.
- Original shipping and handling charges are not refunded.
- If you don’t use Athleta’s prepaid shipping label, you’ll need to cover the shipping cost.
If you have any more questions about the returns, you can visit Athleta return policy on their website.
Customer Feedback on Athleta Return Policy
Overall, customers seem to be satisfied with Athleta’s return policy, especially with their “Give-It-a-Workout-Guarantee”, which allows them to try products without worrying about being stuck with something they don’t like. Some customers have mentioned that the 30-day return window can feel a bit short, especially for online purchases where shipping can take time.There are also some concerns about the policy becoming stricter with time. However, many appreciate that Athleta accepts returns even without tags, making the process more convenient.
FAQ’s
Contact Athleta
If you have questions or need help, Athleta offers multiple ways to get in touch:
- Chat
- Use the chat icon on the website.
- Available daily from 7 AM to 1 AM ET.
- Call
- Toll-Free (U.S.): 877-328-4538
- International: 614-744-3960
Tips for Easy Returns
Here are a few tips to make your Athleta returns even easier:
- Initiate your return online: This can often speed up the process and provide you with a prepaid shipping label.
- Keep the original packaging: This helps protect the item during shipping and can make the return process smoother.
- Have your order information ready: This includes your order number, purchase date, and any other relevant details.
How does Athleta’s Return Policy Compare to Others?
Many athletic wear companies have different return policies. Some companies, like Lululemon, have a similar 30-day return window for new, unwashed merchandise. Others, like Nike, offer a 60-day return window. Athleta’s “Give-It-a-Workout-Guarantee” sets it apart by allowing returns of worn and washed items, giving customers more flexibility and confidence in their purchases.
Summary
Athleta return policy is designed with the customer in mind. It offers a generous 30-day return window, multiple return options, and the unique “Give-It-a-Workout-Guarantee” that allows you to truly experience their products before making a final decision. By understanding the details of the policy and following the tips for easy returns, you can shop at Athleta with confidence and enjoy a hassle-free experience.
