Lands End Return Policy: Simplified

When shopping with Lands End, it’s important to know their return policy to ensure a smooth and hassle-free experience if you need to return or exchange an item.

Whether you’re returning something because it didn’t fit, wasn’t what you expected, or you simply changed your mind, this guide will walk you through the entire Lands End return policy in clear and simple language.

Key Highlights of the Lands End Return Policy

Here are the main points of the Lands’ End return policy:

• 90-Day Window: Eligible returns received within 90 days of purchase will be refunded to the original form of payment when possible.
• After 90 Days: Returns after 90 days or without proof of purchase are refunded as a Lands’ End merchandise credit.
• Proof of Purchase: A proof of purchase is required for a full refund; otherwise, refunds are determined by Lands’ End.
• Personalized Items: Personalized items are not eligible for returns.
• Final Sale Items: Items marked as final sale cannot be returned.

Let’s break down each part of the return process and policy in detail.

Refund Details

Within 90 Days

If you return your item within 90 days of purchase, Lands’ End will issue the refund to your original form of payment. For example, if you paid with a credit card, the money will go back to that card. However, keep in mind:

• Proof of Purchase is Required: This can be an order number, shipment notification email, or store receipt.
• Full Refund for Original Price: As long as you have the proof, you’ll get back the full purchase price.

After 90 Days

If you miss the 90-day window, you can still return the item, but:

• The refund will be issued as a Lands’ End merchandise credit, not to your original payment method.
• Proof of purchase is still required to determine the refund amount.

If no proof of purchase is available, Lands’ End will issue a merchandise credit based on the value they determine for the item.

Items with Special Rules

School Uniforms

• Without a Logo: These follow the standard return policy (90-day window for refunds).
• With a Logo: Must be returned within 90 days, and refunds are issued as merchandise credit only.

Personalized Items

Items that have been personalized (e.g., monograms, embroidery, or engraving) cannot be returned. Personalized details like hemming or school uniform logos are exceptions and do not count as personalization.

Non-Lands’ End Branded Merchandise

For non-Lands’ End branded items:

• Returns are allowed within 90 days.
• Refunds are given in the original form of payment.
• Some items may not be returnable; check with Lands’ End directly.

Final Sale Items

Items marked as “final sale” cannot be returned, exchanged, or refunded.

How to Make a Return

Lands’ End offers several convenient ways to return your items:

1. Happy Returns

Happy Returns is a fast and easy way to handle your return. Here’s how it works:

• Step 1: Visit the Happy Returns portal on Lands’ End’s website.
• Step 2: Enter your order number and shipping zip code as shown in the below screenshot.

• Step 3: Choose between a QR code or a mailing label.

Option A: QR Code

• Take the QR code to a Happy Returns Bar location.
• No box or bag is required.
• Refunds are usually processed within 1-2 business days.
• Note: $6.95 will be deducted from your refund for this service.

Option B: Mailing Label

• Print the label and attach it to your return package.
• Drop off the package at any USPS location.
• Note: $6.95 will also be deducted from your refund for this service.

2. Return to a Lands’ End Store

Returning to a Lands’ End store is free and easy. Here’s what to do:

• Bring the item and proof of purchase to Lands’ End store.
• Inform the store associate if the item is a gift.
• Choose between a refund to the original form of payment or store merchandise credit.
• Refunds typically take 3-5 business days to process.

Bonus: If you make a same-day purchase in-store after returning an item, you’ll get an extra 10% off your purchase (some exclusions apply).

3. Mail Returns

If you’re not using Happy Returns or visiting a store, you can mail your return to:

Lands’ End Returns
2 Lands' End Lane
Dodgeville, WI 53595
USA

• Include your order number, name, address, phone number, and reason for return.
• Note: You’ll need to pay for shipping at the carrier’s counter.

Returning Gifts

If you received a gift from Lands’ End, here’s how to return it:

1. Use the Happy Returns portal to receive a merchandise credit.
2. If you don’t have the order number, contact Customer Service with the purchaser’s details.
3. For assistance, use live chat or call 1-800-963-4816.

Exchanges and Reorders

Lands’ End does not automatically exchange items. Instead:

1. Return the original item for a refund.
2. Place a new order for the desired item.

Free Standard Shipping for Exchanges

If you’re reordering the same item in a different size or color, call 1-800-963-4816 to get free standard shipping on your new order.

Additional Details

Oversized Items

Returning oversized items comes with a minimum $25 fee. The exact amount depends on the size and weight of the item.

Price Adjustments

If an item you purchased goes on sale within 14 days of your purchase, you can request a price adjustment. Exclusions apply, like holiday promotions and clearance items.

Non-Returnable Items

• Food items: All sales are final.
• Face masks: No returns or refunds allowed.
• Scrubs: Contact customer service for specific return instructions if the scrubs were worn outside.

International Returns

For orders outside the U.S.:

• Returns must be made within 90 days.
• Refunds are issued to the original form of payment.
• Personalized items and final sale items cannot be returned.

If you have any more questions about the returns, you can visit Land End return policy on their website.

FAQs About Lands End Returns

Now that you know the ins and outs of the Lands End return policy, you can shop with confidence. If you have any additional questions, reach out to their helpful customer service team for support!