Lands End Return Policy: Simplified

Lands’ End is known for comfy clothing, practical outerwear, and thoughtful service – whether for families, schools, or solo shoppers. In this article, I’ll break down the Lands’ End return policy in easy-to-follow sections so shoppers know exactly what to expect.

Overview of Lands End Return Policy

Feature	Details
Return Window	90 days from order ship date
Condition Required	Unworn, unwashed, smoke-free, sellable with proof of purchase
Proof of Purchase	Required (order number, confirmation email, store receipt, or gift receipt)
Return Methods	Happy Returns Bar, mail-in with label, Lands’ End store
Return Shipping Cost	$8.95 (US) or $10.95 (Canada), waived for U.S. merchandise credit returns within 90 days
Free Returns	Free at stores; free by mail/Happy Returns if refund is merchandise credit
Refund Timeline	1–2 business days (Happy Returns Bar); 3–5 business days (store); bank timelines vary
Refund Form	Original payment method or merchandise credit
Exchanges	Not direct – return for refund, reorder; free standard shipping if reorder by phone
Items NOT Returnable	Personalized, food, face masks, Final Sale, Outlet, some non-Lands’ End items
School Uniforms	With logo: merchandise credit only; Without logo: regular policy
Gift Returns	Shipped direct: eligible for merchandise credit; if not, call Customer Care
Price Adjustments	Available if price drops within 7 days, excludes Final Sale/Last Chance
International Returns	90 days from shipping, proof required, refund to original payment, exceptions apply
Sales Tax Refund	Connecticut only, with receipt, within 90 days

Return Policy Basics

Most items bought from Lands’ End can be returned within 90 days from the ship date. That’s a pretty generous window longer than many brands. Returns after 90 days aren’t accepted, no matter the reason.

To get a refund, proof of purchase is required. If neither you nor Lands’ End can provide proof, the return doesn’t qualify for a refund.

What You Need for a Return

• Return within 90 days from ship date.
• Have proof of purchase, like an order confirmation or store receipt.
• Items must be unworn, unwashed, smoke-free, and sellable.
• Certain items like food, face masks, personalized products, and anything marked “Final Sale” can’t be returned at all.

Where Can You Return?

There are three main ways to return to Lands’ End:

• Happy Returns Bar: Over 9,000 locations nationwide make returning easy. No need for a box, bag, or tape. Show a QR code and drop it off.
• By Mail: Print a label and ship back. Address: 2 Lands’ End Lane, Dodgeville, WI 53595
• In-Store: Free, fast, and friendly. Find a Lands’ End store near you. Just bring your proof of purchase and eligible items.

Return Shipping Costs & Free Return Options

Returning by mail or at Happy Returns Bars involves a return fee: $8.95 (U.S.), $10.95 (Canada). However, the fee is waived for U.S. customers who choose merchandise credit as their refund method within the 90-day window. In-store returns are always free – no deduction from your refund.

Item Exceptions: What You CAN’T Return

Some things are simply not eligible for return:

• Personalized items: Anything monogrammed, embroidered, engraved, or laser-printed. (School uniforms with logos, however, can get a credit.)
• Food and face masks: The sale is final.
• Final Sale or Outlet: Not returnable or exchangeable. Look for “Final Sale” markings before you buy.
• Non-Lands’ End items: Check eligibility – some non-brand partners may follow different return rules.

How to Make a Return

Lands’ End offers several convenient ways to return your items, making it easy whether you prefer in-person or mail options.

1. Happy Returns (Fast & Easy Drop-Off or Mail)

Happy Returns lets you skip the hassle of packing and labels or simply mail it back with a label. Here’s how it works:

• Visit the Lands’ End Returns page to access the Happy Returns portal.
• Enter your order number and the shipping zip code from your shipment email. The screenshot of the returns page is shared below.

• You can start your return starting 3 days after your order ships.
• Choose between two return options:

Option A: QR Code Drop-Off

• Select the QR code option and receive your QR code by screen and email.
• Take the QR code to any Happy Returns Bar location (thousands across the U.S.).
• No need to pack your items just bring them and the QR code.
• Refunds happen within 1-2 business days after drop-off.
• A $8.95 fee is deducted from the refund unless you choose merchandise credit (then the fee is waived).

Option B: Mail with a Prepaid Label:

• Choose the mailing label option and print your label.
• Pack your items and attach the label.
• Drop off the package at any USPS location.
• The same $8.95 fee applies unless you select merchandise credit.

2. Return to a Lands’ End Store (Free & Instant)

• Bring your items and proof of purchase to any Lands’ End store.
• Let them know if the items were gifts.
• Choose a refund to your original payment method or opt for store merchandise credit.
• Refunds generally process within 3-5 business days.
• Bonus: If you make a same-day purchase after your return, you’ll get $10 off every $50 spent on qualifying items in-store (some exclusions apply).

3. Mail Your Return Directly (Pay Your Own Shipping)

• Pack your items carefully with:
  • Order number
  • Your name, address, phone number
  • Reason for return
• Mail your package to:
  Lands’ End Returns
  2 Lands’ End Lane
  Dodgeville, WI 53595
  USA
• You pay the shipping cost to send it back.
• There is no extra fee charged by Lands’ End for this type of return.
• Refunds to your original payment method are processed after items arrive and are checked.

Gift Returns

• If you received a gift from Lands’ End and want to return it, you can use the Happy Returns portal to start the return and receive a merchandise credit.
• If you don’t have the order number for the gift, contact Lands’ End Customer Service with the purchaser’s details for assistance.
• To get help, you can use live chat on the website or call Customer Service at 1-800-963-4816.

Exchanges and Reorders

Lands’ End doesn’t process direct exchanges. Instead, here’s the process:

• Return the original item for a refund.
• Place a new order for the item you want.

Free Standard Shipping for Exchanges

If you’re reordering the same item in a different size or color, you can call Lands’ End Customer Care at 1-800-963-4816 to place your new order and get free standard shipping on the replacement item.

Refunds

• Refunds for eligible returns received within 90 days are issued to the original payment method when possible.
• Returns made in-store typically process within 3-5 business days.
• After the store processes the refund, it may take banks an additional 3-5 business days for the credit to appear.
• Merchandise credit refunds are immediate when made in-store and processed quickly for online returns.
• Shipping charges from the original order are not refunded.

Special Rules (Uniforms, Gifts, Price Adjustments)

School Uniforms

• Items without a logo follow regular rules.
• With a logo? You’ll get merchandise credit, not a refund, if returned within 90 days.

Price Adjustments

If a full-priced item you bought drops in price within 7 days, you may qualify for a one-time price adjustment – except on Final Sale or clearance items. Contact Customer Service for details.

Oversized Items

Returning oversized items comes with a minimum $25 fee. The exact amount depends on the size and weight of the item.

International Shoppers

International returns outside the U.S. and Canada have similar 90-day timing. Refunds only apply to eligible goods, with proof of purchase.

• Include your order number, name, address, phone number, and reason for return.
• Note: You’ll need to pay for shipping at the carrier’s counter.

How to Contact Lands’ End for Help

Getting help with returns is easy. Here are your options:

• Live Chat: Use the chat function on the Lands’ End site.
• Phone: Call Customer Care at 1-800-963-4816 (U.S.) or 1-800-960-9417 (for gift returns).
• Email: Visit the Returns Help Center on the site to email them.

Common Questions

Pro Tips for Hassle-Free Returns

Here are some tips:

• Always check if your item is marked “Final Sale” or personalized before buying. These can’t be returned – so double-check.
• Keep all receipts and emails just in case. Proof of purchase is a must for refunds.
• Use merchandise credit if possible – it’s the easiest way to avoid shipping fees on returns.
• If you ordered the wrong size, call Customer Care for free standard shipping on your re-order – it’s a sweet deal for fixing sizing mistakes.
• For gifts, ask the sender for the order number to speed things up – otherwise, Customer Service has your back.

Wrapping Up

Now that you know the ins and outs of the Lands End return policy, you can shop with confidence. If you have any additional questions, reach out to their helpful customer service team for support!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Lands’ End website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Lands’ End Customer Service directly is the best resource.