Finish Line Return Policy: Simplified

Shopping is fun, but sometimes things don’t work out. Whether the shoes don’t fit or the gear isn’t what you expected, Finish Line return policy helps make things right. Here, we’ll explain everything about their return policy in simple terms so you can return items stress-free.

Key Highlights of Finish Line Return Policy

• Return Window: 45 days from the date of purchase.
• Condition of Items: Items must be unworn, in their original condition, and returned with tags or packaging.
• Proof of Purchase: Original receipt or email confirmation is required.
• Refund Method: Refunds go back to the original payment method.
• Exchanges: Available only for in-store returns, not by mail.
• Online and In-Store Purchases: Items can be returned to any Finish Line or JD Sports store in the U.S. or by mail.

General Return Conditions

Finish Line allows returns if:

• Items are unworn and in original condition.
• Tags are still attached (for clothing and accessories).
• Shoes are returned in their original box.
• Returns are made within 45 days of purchase.

Without a receipt, returns may be accepted at the discretion of the store. In such cases:

• Refunds are issued as store credit.
• The amount is based on the lowest price the item was sold for in the last 45 days.
• No refunds to the original payment method will be provided.

Tip: Always keep your receipt or email confirmation for a smoother process.

How to Return In-Store Purchases

If you bought an item at a Finish Line store, you can return it at:

• Any Finish Line store in the U.S.
• Any JD Sports store in the U.S.

Steps:

1. Take the item to the store within 45 days.
2. Bring the original sales receipt.
3. Ensure the item meets the return conditions.
4. Decide if you want a refund, store credit, or an exchange.

Note: Exchanges can only be done in-store.

How to Return Online Purchases

If you bought an item online at FinishLine.com or through their app, you have two options:

1. Return In-Store (Recommended)

Returning online purchases in-store is the quickest way to get a refund or store credit.

Steps:

1. Bring the item to any Finish Line or JD Sports store in the U.S.
2. Take the original packing slip and your payment method.
3. Follow the staff’s guidance for your return.

2. Return by Mail

If visiting a store isn’t possible, you can mail your return to the JD Finish Line warehouse.

Steps:

1. Visit the Return by Mail portal.
2. Enter your order number and billing zip code as shown in the below screenshot.

3. Select the items you want to return.
4. Print the shipping label.
5. Pack the items securely and attach the label.
6. Drop the package off at a shipping carrier.

Important:

• Refunds are processed once the warehouse receives your return.
• Exchanges are not available by mail.

Returning Damaged or Incorrect Items

If your order arrives damaged or with the wrong items, contact Finish Line’s Customer Care immediately (and no later than 45 days after purchase). You can:

• Request a replacement.
• Return the item for a refund.

Customer Care Contact:

• Phone: 1-888-777-3949
• Live chat and email are also available on their Contact Us page.

Special Cases: Finish Line in Macy’s Stores

Finish Line items purchased in Macy’s stores or on Macys.com follow Macy’s return policy. These items:

• Can only be returned at Macy’s locations or warehouses.
• Cannot be returned to Finish Line or JD Sports stores.

For details, check Macy’s return policy on our website or on their website.

Using Afterpay or Klarna for Returns

If you used Afterpay or Klarna to pay, the refund process follows these steps:

1. Return the item following Finish Line’s return policy.
2. Finish Line processes the refund to your Afterpay or Klarna account.
3. Payments already made will be adjusted or refunded by Afterpay or Klarna.

If you have any more questions about the returns, you can visit Finish line return policy on their website.

FAQs

Finish Line return policy is designed to be straightforward and customer-friendly. Whether you’re returning items in-store or by mail, following these guidelines will ensure a smooth process. Always remember to keep your receipt and return items within 45 days to avoid issues.

If you have any questions, Finish Line’s Customer Care team is ready to help!